AHMED ALKHANBASHI
Riyadh,Saudi Arabia
Summary
IT operations specialist with over four years of experience in banking application monitoring and production support. Expertise in managing incidents and ensuring high availability of mission-critical banking platforms. Proficient in Base24, Temenos T24, Dynatrace, and CRM platforms within Tandem Nonstop environments. Strong analytical skills enhance incident management and operational reporting capabilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Self-Service Specialist
Alinma Bank
Riyadh, Saudi Arabia
10.2024 - Current
- Monitor and support critical banking applications and digital services to ensure maximum availability and operational continuity.
- Utilize Dynatrace to monitor application performance, detect anomalies, and support incident management activities.
- Oversaw key banking systems, including Alinma app, Alinma Pay, Tadawul services, Temenos T24, and CRM systems.
- Perform proactive monitoring, incident escalation, and follow-up procedures.
- Generate operational and performance reports using Microsoft Excel.
- Support ATM transaction processing and monitoring activities through Base24.
Self-Service Monitoring Assistant Analyst
Alinma Bank
Riyadh, Saudi Arabia
04.2024 - Current
- Managed and supported self-service banking platforms, including interactive ATMs and digital banking machines.
- Monitored service availability and operational performance to ensure uninterrupted banking services.
- Investigated and resolved incidents affecting self-service channels to restore functionality.
- Collaborated with infrastructure, application support, and cybersecurity teams to maintain operational stability.
- Analyzed operational reports to identify opportunities for service improvement.
- Contributed to customer experience enhancement through continuous operational optimization.
ATM & Digital Branch Monitor
Alinma Bank
Riyadh, Saudi Arabia
11.2022 - 04.2024
- Monitored ATM and Digital Branch operations to ensure stable and efficient banking services.
- Worked with Base24, Temenos T24, ESQ, and Tandem NonStop systems
- Conducted User Acceptance Testing (UAT) and System Integration Testing (SIT).
- Monitored incidents, performed troubleshooting, and coordinated escalations when required.
- Produced daily, weekly, and monthly operational performance reports.
- Selected by management to support the System Operations Department based on outstanding performance and operational excellence.
System Operation Monitor (Contractor at Alinma Bank)
STC Solutions
Riyadh, Saudi Arabia
11.2021 - 11.2022
- Supported the System Operations Department in monitoring and troubleshooting banking systems.
Education
Bachelor of Science - Networking And Security
Arab Open University
Riyadh, Saudi Arabia11-2027
3.78 - Information Technology (Computer Programming)
Institute of Public Administration (IPA)
Riyadh, Saudi Arabia06-2021
Skills
- Banking expertise
- Base24 and T24
- CRM monitoring
- Tandem operations
- Dynatrace monitoring
- IT support
- ESQ and Dynatrace monitoring
- Data analysis and reporting
- Data analysis
- Excel proficiency
- Office expertise
- Networking fundamentals (CCNA)
- CCNA fundamentals
- Embedded SQL knowledge
- SQL knowledge
- C proficiency
- JavaScript skills
Certification
- Data Management and Analytics, Human Network International, 01/01/24
- HCCDA: Executive Program for Cloud Computing Fundamentals, Tuwaiq Academy, 01/01/25
- Social Intelligence Skills, Doroob Platform, 01/01/25
- Cybersecurity Fundamentals, TVTC Afaaq Management Science Training Center, 01/01/21
Languages
- Arabic, Native/Bilingual
- English, Fluent
Personal Information
IT Operations Specialist | Banking Systems Monitoring
Languages
English
Upper Intermediate (B2)
B2
Arabic
Native
Native
Timeline
Self-Service Specialist
Alinma Bank
10.2024 - Current
Self-Service Monitoring Assistant Analyst
Alinma Bank
04.2024 - Current
ATM & Digital Branch Monitor
Alinma Bank
11.2022 - 04.2024
System Operation Monitor (Contractor at Alinma Bank)
STC Solutions
11.2021 - 11.2022
Bachelor of Science - Networking And Security
Arab Open University
3.78 - Information Technology (Computer Programming)
Institute of Public Administration (IPA)