Ahmed Almadani

Work History

IBRAHIM ALQURASHI PERFUMES

2022.01 - Current

Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
Collaborated with team members to develop best practices for consistent customer service delivery.
Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Streamlined call center processes for improved efficiency and reduced wait times.
Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Educated customers about billing, payment processing and support policies and procedures.
Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.

Alkhaleej Training & Education

2020.02 - 2021.08

Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Streamlined call flow processes for more efficient response times and increased productivity.
Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.