Ahmed Almadani
Customer Service
Jeddah
Summary
A hardworking and passionate job seeker with strong organizational skills who is eager to secure a position that is compatible with my experience in the field of customer service. Willing to help achieve company goals.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative
IBRAHIM ALQURASHI PERFUMES
01.2022 - Current
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Educated customers about billing, payment processing and support policies and procedures.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
Call Center Representative
Alkhaleej Training & Education
02.2020 - 08.2021
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
Education
Diploma - Human Resources Management
12.2016 - 01.2019
- 3.94 \ 5.00 GPA
Skills
Call Management
Timeline
Customer Service Representative - IBRAHIM ALQURASHI PERFUMES
01.2022 - Current
Call Center Representative - Alkhaleej Training & Education
02.2020 - 08.2021
Institute of Public Administration - Diploma , Human Resources Management
12.2016 - 01.2019
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