Ahmed Almagrbi
Sr. Customer Service Representative
Jeddah,02
Summary
Dynamic customer service professional with a proven track record at Panda Retail, excelling in problem-solving and active listening. Enhanced customer loyalty through empathetic complaint resolution and effective conflict management. Skilled in cash handling and product knowledge, consistently delivering exceptional service and fostering positive customer relationships.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Panda Retail
07.2024 - 07.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
Assistant Mechanical Technician
Nesma Water & Energy
05.2021 - 05.2024
- Resolved mechanical issues using both technical and manual skills.
- Assembled and disassembled equipment to perform repairs and maintenance.
- Inspected and tested equipment, machinery and components to diagnose issues, recognize defects, and determine appropriate repairs.
- Implemented preventive maintenance measures to decrease emergent issues.
Education
Associate Diploma - Mechanical
Higher Institute For Paper & Industrial Tech
Jeddah, Saudi Arabia 04.2001 -
Skills
Customer service
Timeline
Customer Service Representative
Panda Retail
07.2024 - 07.2025
Assistant Mechanical Technician
Nesma Water & Energy
05.2021 - 05.2024
Associate Diploma - Mechanical
Higher Institute For Paper & Industrial Tech
04.2001 -
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