Bachelor of Science - Computer Science
State University of New York At Plattsburgh
United States of America Aug 2014 - May 2018
Ahmed Almorqi
Phone: 0570226169 Email: alrouqi666@gmail.com
Riyadh,Saudi Arabia
Education
Work history
Business Partner
Digital Government Authority
Riyadh, Riyadh Region
Apr 2022 - Current
- Managing implementation of tasks which assigned to sector on time and with high quality.
- Building Interactive dashboard and providing periodic reports.
- Kept accurate records, upholding compliance with regulations and policies.
- Creating data visualization graphics for sector needs and requests.
- Innovating solutions to address challenges to increase effectiveness of order management in sector.
- Providing business analysis and performance evaluation of sector service provision.
- Organizing and governing mechanism for providing sector services and ensuring their sustainability in institutional manner.
Customer Service Representative (AMER - DGA),
Solutions by STC
Riyadh
Apr 2022 - Oct 2022
- Communicating with the beneficiary through a variety of integrated digital channels to provide assistance and let them take advantage of the services offered by the DGA.
- Facilitate direct interaction with the beneficiary
- Measuring satisfaction through evaluating the beneficiary's experience with the Digital Government Authority's services.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
IC Solution product manager
Huawei Tech. Investment Co. Ltd.
Riyadh, Riyadh Region
Sept 2018 - Dec 2019
- Worked directly with solution, Design and delivery teams for clients such as STC, and other operators for management and development to achieve outstanding outcome.
- Delivered accurate verbal and written reports to company needs and manipulated professionally varieties of data for sales‘ purpose and promoted better solutions creativity.
- Proposed new brands and products including solutions to enhance digital transformation for better service.
- Analyzed large datasets, drawing meaningful conclusions and providing actionable recommendations.
- Team and resource management to meet intended targets and customer satisfaction.
- Provided internal technical support to teams and training new recruits.
Housing sales specialist
Al Rajhi bank Headquarters
Riyadh, Riyadh Region
Feb 2012 - Jan 2013
- Grew existing client spending by upselling additional services to bespoke needs.
- Built complex business solutions tailored to meet individual client needs.
- Understood warranties and facilitated faulty merchandise returns to store.
- Provided outstanding customer service to clients by answering and directing questions and concerns.
- Collaborated with team members to meet sales goals within designated timelines.
Skills
- Problem solving skills
- Data collection and analysis
- Building Graph and Charts to simplify data
- Creating dynamic reports with PivotTables
- Extremely organised
- Strong verbal communication
- Work under pressure
- High-value project management
Certification
- Python certificate
- C++ certificate
- C certificate
- Wireless solutions: Huawei certificate.
TRAINING:
- Future leader program: Huawei
- Product management: Doroob
- Digital Transformations: Doroob
Timeline
Business Partner
Digital Government Authority
Apr 2022 - Current
Customer Service Representative (AMER - DGA),
Solutions by STC
Apr 2022 - Oct 2022
IC Solution product manager
Huawei Tech. Investment Co. Ltd.
Sept 2018 - Dec 2019
Bachelor of Science - Computer Science
State University of New York At Plattsburgh
Aug 2014 - May 2018
Housing sales specialist
Al Rajhi bank Headquarters
Feb 2012 - Jan 2013
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