AHMED ALMUTAIRI
Riyadh
Summary
Results-driven Team Leader with a strong track record in optimizing operations, enhancing team performance, and driving continuous improvement. Skilled in aligning resources with business goals to deliver efficient and high-quality outcomes.
Overview
16
16
years of professional experience
Work history
Delivery Team Leader
Saudi Arabia
Riyadh, channels by stc
01.2024 - Current
- Supported continuous improvement initiatives to enhance delivery processes.
- Monitored daily delivery performance and ensured KPIs were consistently met.
- Coordinated with cross-functional teams to resolve operational issues efficiently.
- Trained and onboarded new team members, improving overall team capability.
- Ensured compliance with company policies, safety standards, and operational procedures
- Analyzed performance reports to identify gaps and implement corrective actions.
- Improved customer satisfaction by ensuring timely and accurate deliveries.
LMD Operations Supervisor
channels by stc
Riyadh
02.2017 - 01.2024
- Monitored daily and weekly KPIs, implementing improvement strategies
- Developed and deepened relationships with customers, service and internal stakeholders.
- Delivery Operations Support Supervisor: Supervised delivery operations support teams, ensuring efficient resolution of issues and maintaining high service standards.
- Customer Complaint Resolution: Effectively addressed customer complaints, preventing potential fines and penalties for the company.
- Dal Program Involvement
- Prince Sultan Military Medical Project
- Delivery Operations Support Supervisor
Customer Service Officer
channels by stc
Riyadh
02.2010 - 02.2017
- Customer Service: Provided customer service to clients, addressing their inquiries and resolving issues.
- Branch Supervisor: Oversaw branch operations, ensuring smooth workflow and adherence to company policies.
- Branch Manager: Managed all aspects of branch operations, including staff supervision, sales targets, and customer satisfaction.
- Hajj Service Participation
Education
Bachelor - Business Administration
Imam Mohammad Ibn Saud Islamic University
RiyadhDiploma - Technical Network
Al Khaleej Training
Skills
- Leadership & Coaching
- Cross-functional Collaboration
- Service Delivery Management
- Continuous Improvement
- Risk & Issue Management
- Operational Planning
Custom
- Cyber security for subsidiaries by Stc
- Certified KPI Professional & Practitioner
Timeline
Delivery Team Leader
Saudi Arabia
01.2024 - Current
LMD Operations Supervisor
channels by stc
02.2017 - 01.2024
Customer Service Officer
channels by stc
02.2010 - 02.2017
Diploma - Technical Network
Al Khaleej Training
Bachelor - Business Administration
Imam Mohammad Ibn Saud Islamic University