Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Ahmed Al Shaghdali

Kingdom of Saudi Arabia

Summary

As operation Station master HHR Makkah Station, am passionate about Quality, solving complex operational challenges and supporting business growth. With more than 10 years of experience and excellent knowledge of auditing and contracts management, build up teams, including developing environments, improving the efficiency of the operational departments by providing plans, training and monitoring staff as a certified assessor. Logistical planner and team leader with supply management experience. Background in record-keeping and inventory control. Proactive, resourceful and results-driven professional. Hard-working Station Mastor with strong organizational skills. Achieves company goals through exceptional planning and prioritization. Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.

Overview

9
9
years of professional experience

Work history

HHR Operation Station Master

SAR Saudi Railway Company
Mecca, Mecca Region
03.2023 - Current
  • Used trend data and financial forecasts to establish accurate budgets aligned with operational needs.
  • Established operational and administrative procedures and enforced controls.
  • Leveraged supply management experience and industry contacts to streamline distribution activities.
  • Tracked storage levels and controlled stock to meet supplier requirements and fulfill contract terms.
  • Selected, trained and performance-managed staff to build results-focused team.
  • Defined KPI targets to maintain solid standards of work in HHR team.
  • Directed daily operations to achieve maximum output and reduce costs.
  • Managed teams by overseeing hiring, training and professional growth of employees.
  • Managed on-site evaluations, internal audits and customer surveys.
  • Created and issued Standard Operating Procedures for team members to follow.
  • Collaborated with engineering team to communicate and achieve quality standards and outputs.
  • Developed plans and strategies to promote continuous improvement.
  • Updated relevant documentation, checking for accuracy and relevance.

Duty station Supervisor

SAR Saudi Railway Company
Qurayyat, Al Jawf Region
09.2021 - 01.2023
  • Responded to passenger requests and complaints and fostered resolution.
  • Observed all safety regulations in compliance with local and international laws.
  • Documented daily data, incidents and tickets processed in company databases.
  • Took action to assist in event of emergencies or accidents.
  • Completed equipment safety checks prior to departure to identify hazards.
  • Engaged with stakeholders to build relationships and brand awareness.
  • Conducted intensive safety audits and investigated reported issues, accidents and near-misses.
  • Managed on-site evaluations, internal audits and customer surveys.
  • Evaluated external audit outcomes and implemented recommended actions.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.

Passenger Service Assistant

SAR Saudi Railway Company
Riyadh, Qassem and Hail, Riyadh Region
04.2017 - 08.2021
  • Delivered tailored assistance to customers with disabilities.
  • Kept appropriate stock levels to match expected demand.
  • Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
  • Monitored and updated stock levels and inventory databases.
  • Carried out day-to-day duties accurately and efficiently.
  • Served customers to drive sales and deliver top-quality experiences.
  • Completed customer orders with speed and accuracy.

Administrative supervisor

WE Burger
Ha'il, Ha'il Region
04.2015 - 02.2017
  • Input current metrics into tracking documents and spreadsheets and prepared reports.
  • Delivered new hire training and mentored established staff on processes and procedures.
  • Set office policies and procedures to keep team members coordinated.
  • Implemented and enforced robust filing systems for quick, accurate document retrieval.
  • Conducted individual appraisals, set KPI targets, and devised professional development plans to improve staff performance.
  • Identified skills gaps and arranged relevant training to upskill clerical team.
  • Resolved team conflicts and assisted with identified problems to maintain sense of teamwork.
  • Created and submitted progress reports to upper management.
  • Reviewed customer history to recommend appropriate products and services.

Education

Bachelor, English Language -

Hail University
2010/2010 - 2015/2015

Skills

  • Compliance standards
  • Logical reasoning
  • Leadership
  • Problem-solving
  • Team building
  • Troubleshooting
  • Time management
  • Audit Management

Languages

Arabic
Native
English
Fluent
French
Beginner

Timeline

HHR Operation Station Master

SAR Saudi Railway Company
03.2023 - Current

Duty station Supervisor

SAR Saudi Railway Company
09.2021 - 01.2023

Passenger Service Assistant

SAR Saudi Railway Company
04.2017 - 08.2021

Administrative supervisor

WE Burger
04.2015 - 02.2017

Bachelor, English Language -

Hail University
2010/2010 - 2015/2015
Ahmed Al Shaghdali