Ahmed Altayeb

Key Achievements and Tasks:

Built the IT Department from Scratch:

• Established and structured the IT department from the ground up, creating policies, workflows, and procedures to ensure smooth operation and alignment with company goals.
• Developed an IT infrastructure strategy that aligned with the organization’s growth, optimizing resources and supporting the digital transformation process.
• Design Network, configure Switches and Router, Access Point.

Implemented Microsoft Office 365 and Kaspersky Security:

• Successfully migrated the company’s email and collaboration tools to Microsoft Office 365, enhancing communication and productivity across teams.
• Deployed Kaspersky Security solutions across the organization to strengthen endpoint protection and safeguard against cyber threats.

Integrated Hyper-V Server for Virtualization:

• Added and configured Hyper-V servers, creating multiple virtual machines (VMs) to optimize resource usage, reduce hardware costs, and enhance system scalability.
• Enabled cost-effective scalability by utilizing virtual environments, leading to improved resource management and operational efficiency.

Developed Application Site Map for Facility and Hosting Services:

• Designed and built a comprehensive site map for an internal application used to manage facilities and hosting services, improving organizational workflow.
• Streamlined operations by organizing the application structure and enhancing navigation, making it easier for users to manage resources and services.
• Deployed Fortinet Firewall for Network Security:
  Configured and deployed Fortinet firewall solutions to secure the network infrastructure and protect against external and internal security threats.
  Implemented network access control policies, ensuring the confidentiality and integrity of sensitive data across the organization.
• Configured NAS Storage Devices (Synology):
  Implemented and managed NAS devices (Synology) for centralized data storage, ensuring high data availability and redundancy.
  Set up efficient file-sharing systems, backup solutions, and data synchronization, leading to better data accessibility and improved security.
• Applied Active Directory and User Management:
  Managed and maintained Active Directory (AD), overseeing user authentication, role-based access control, and organizational structure.
  Created and managed user accounts, groups, and security policies, ensuring appropriate access while maintaining security compliance.

Developed Application Site Map for Facility Management:

• Designed and built a comprehensive site map for an internal application used to manage facilities and hosting services, optimizing internal workflows.
• Enhanced usability by streamlining the application structure and improving navigation, allowing end-users to manage resources more effectively.
• The application allowed tenants of the compound to easily request services such as housekeeping and facility bookings, improving tenant satisfaction and streamlining service management.

Provided Help Desk Support:

• Delivered expert-level IT support, addressing hardware, software, and network issues to ensure minimal downtime and maximum productivity.
• Acted as the primary point of contact for troubleshooting and resolving technical issues, improving overall employee satisfaction with IT services.

Implemented New ERP System (Odoo) to Centralize Work Across Departments:

• Led the successful implementation of the Odoo ERP system to centralize workflows and data management across various departments.
• Improved inter-departmental collaboration and communication, leading to more efficient business processes and better decision-making across the organization.

Key Responsibilities and Roles:

Presales and IT Infrastructure Consulting.

ERP Implementation & User Training.

Technical Support & Problem-Solving.

Collaboration & Continuous Improvement.

Key Skills and Contributions.

• Customer Requirements Gathering:
  Collaborated with sales teams by meeting customers to understand and assess their IT infrastructure requirements that support ERP system functionality.
  Worked closely with customers to analyze their current infrastructure and provided tailored solutions to ensure smooth ERP integration and alignment with their business processes.
• IT Infrastructure Design for ERP Systems:
  Provided presales support by designing IT infrastructure solutions that would optimize the performance of the ERP system and support the customer’s digital transformation efforts.
  Ensured the infrastructure was scalable, secure, and aligned with the client's business goals, promoting a seamless ERP implementation.
• ERP System Deployment:
  Led the implementation of ERP solutions (e.g., Odoo) for clients, configuring the system to meet their specific business requirements.
  Managed end-to-end implementation, from setting up the system to data migration and ensuring the smooth integration with existing IT infrastructure.
• User Training & Support:
  Delivered training sessions for end-users, empowering them to fully utilize the ERP system and improving overall user adoption.
  Provided hands-on technical support during and after implementation, resolving any issues related to system functionality, integration, or performance.
• Customer Support & Issue Resolution:
  Acted as the primary point of contact for technical support, addressing and resolving client concerns, including issues related to the ERP system, SQL databases, and IT infrastructure.
  Diagnosed and troubleshot problems related to ERP functionality, SQL queries, and data integration, ensuring minimal downtime and high user satisfaction.
• ERP System Enhancements:
  Collected feedback from clients regarding their ERP experience, identified areas for improvement, and suggested enhancements to optimize performance and better meet the customer’s evolving business needs.
  Worked with development and management teams to recommend ERP system improvements, contributing to ongoing system development and ensuring the ERP solution’s success.
• Client Compliance & Feedback Management:
  Actively gathered customer feedback and ensured compliance with their technical and functional requirements, aligning the ERP solution with their business processes.
  Worked closely with the management team to monitor customer satisfaction and resolve issues efficiently, promoting continuous improvement.
• ERP System & IT Infrastructure Improvements:
  Collaborated with the ERP development team to suggest improvements to the system based on client feedback and usage patterns, ensuring the ERP platform evolved to meet market demands and customer expectations.
• Customer-Focused IT Solutions: Expertise in gathering customer requirements, designing tailored IT infrastructure solutions, and ensuring alignment with ERP system goals.
• ERP Implementation & Support: Strong experience in ERP deployment, system configuration, user training, and providing ongoing technical support to clients.
• SQL & Troubleshooting Expertise: Advanced problem-solving skills using SQL to address and resolve system issues, ensuring optimal ERP performance.
• Collaboration & Continuous Improvement: Ability to work cross-functionally with sales, development, and management teams to drive customer satisfaction, system improvements, and digital transformation initiatives.
• Provided technical support for end-users, resolving issues promptly and effectively.

• Member of technical support team.
• Configuring POS devices.
• Configuring Weight Scale and barcode devices.
• Configuring Data Collector and Inventory devices.
• Train The New Cashier and Data Entry Employer.
• Configured hardware, devices, and software to set up work stations for employees.