Ahmed Althiyabi
Riyadh,Saudi Arabia
Summary
Experienced professional with a background in vehicle movement control, customer service, and document management. Skilled in coordinating fleet operations, handling government paperwork, and resolving customer issues quickly. Strong team player with good communication, problem-solving, and organizational skills.
Overview
8
8
years of professional experience
Work history
Vehicle Movement Controller
Manar Co. Ltd.
Jeddah, Saudi Arabia
10.2024 - Current
- Monitored and coordinated daily vehicle movements to ensure on-time operations.
- Scheduled drivers and assigned routes based on operational requirements.
- Ensured compliance with safety regulations and company policies.
- Collaborated with management to optimize fleet utilization, streamline scheduling, and minimize vehicle idle time.
Customer service specialist
Manar Co. Ltd.
Jeddah, Saudi Arabia
10.2023 - 09.2024
- Managed order processing, delivery follow-up, and issue resolution to maintain high customer satisfaction levels.
- Coordinated between sales, logistics, and technical teams to address customer concerns quickly and accurately.
- Supported marketing and sales teams by communicating promotions and new products to customers.
Customer Service Specialist
Al-Mashoura Al-Masiyah General Contracting Company
Jeddah, Saudi Arabia
03.2023 - 09.2023
- Delivered high-quality customer support, handling inquiries and complaints efficiently.
- Managed communication with clients to ensure satisfaction and maintain long-term relationships.
- Coordinated internally with departments to resolve service issues quickly.
Document controller
Al-Mashoura Al-Masiyah General Contracting Company
Jeddah, Saudi Arabia
03.2022 - 03.2023
- Coordinated with government offices such as Ministry of Labor, Jawazat, and Chamber of Commerce to complete required paperwork.
- Monitored the status of applications and resolved delays to ensure smooth operations.
- Supported HR and administration teams with employee documentation and legal requirements.
Document Controller
Al-Mashoura Al-Thahabiya General Contracting Co.
Jeddah, Saudi Arabia
06.2020 - 03.2022
- Prepared and submitted government documents and employee-related paperwork.
- Followed up with ministries and agencies to ensure approvals and compliance.
- Managed document renewals (Iqama, permits, licenses) to avoid delays.
Document Control Clerk
Al-Mashoura Al-Thahabiya General Contracting Co.
Jeddah, Saudi Arabia
02.2020 - 06.2020
- Prepared and maintained company records and administrative documents.
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
Field Supervisor
Fatimah Al-Hamdan Institution
Jeddah, Saudi Arabia
12.2017 - 09.2018
- Resolved on-site conflicts promptly, maintaining harmonious work relations.
- Actively promoted adherence to company policies and procedures for consistent work practices.
Education
High School Diploma -
Umm Al-Doom Secondary School
Umm Al-Doom/ Saudi Arabia 03/2016 - 04/2019
Skills
- Fleet & Logistics Coordination
- Customer Service & Communication
- Document Control & Compliance
- Process Optimization
- Administrative Skills
- Microsoft Office Suite
- Basic experience with tracking systems (GPS logs, scheduling software)
Languages
Arabic
Native
Certification
OSHA Safety & Health Standards(Coshh + NSC 30 HR)
National eLearning Center – STTC, Online | Oct 2025
- Learned OSHA safety standards and compliance procedures.
- Gained knowledge in workplace hazard identification and risk assessment.
- Trained on safe handling of hazardous substances (Coshh).
- Covered emergency response, incident reporting, and accident prevention techniques.
Timeline
Vehicle Movement Controller
Manar Co. Ltd.
10.2024 - Current
Customer service specialist
Manar Co. Ltd.
10.2023 - 09.2024
Customer Service Specialist
Al-Mashoura Al-Masiyah General Contracting Company
03.2023 - 09.2023
Document controller
Al-Mashoura Al-Masiyah General Contracting Company
03.2022 - 03.2023
Document Controller
Al-Mashoura Al-Thahabiya General Contracting Co.
06.2020 - 03.2022
Document Control Clerk
Al-Mashoura Al-Thahabiya General Contracting Co.
02.2020 - 06.2020
Field Supervisor
Fatimah Al-Hamdan Institution
12.2017 - 09.2018
High School Diploma -
Umm Al-Doom Secondary School
03/2016 - 04/2019
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