Ahmed Alturkestani
Revenue Management Manager
Jeddah,Makkah
Summary
Experienced Revenue Management Manager with over 13 years of experience in logistics and air cargo. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
2
2
Languages
16
16
Certifications
3
3
years of post-secondary education
14
14
years of professional experience
Work History
Revenue Management Manager
Saudia Cargo
Jeddah, Makkah
06.2019 - Current
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Leading out day-to-day duties accurately and efficiently.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Supported stakeholder with all revenue cycle procedures and addressed any issues as needed.
- Monitored and guided revenue cycle operations.
- Evaluated market share and build strategy plan.
- Drive schedule revenues with sales to ensure maximum revenue optimization is obtained.
- Provide Revenue/Capacity performance reporting and measurement support.
- Engage in process review on respective cargo projects, which involve different stakeholders.
- Takes responsibility to guide team in optimizing capacity on belly and freighter of group of flights in order to maximize their revenue contribution to network.
- Provide professional expertise and high-level consultation in resolution of complex Pricing cases and rules.
- Manage and mentor escalation cases and find alternative solutions.
- Supervise yield targets and growing business in desirable market segments.
- Communicate and negotiate with Sales Regional directors and Pricing professionals to achieve company profitability goals.
- Lead professionals pricing to assist stations sales managers with customer pricing proposals.
- Define and update revenue section’s KPI’s in line with Corporate Strategy.
- Develop/review polices, procedure, and processes for Revenue section.
- Oversee and review developed business cases for new products/projects.
- Monitor market trends, compile cargo related statistical information, and collect sales feedbacks.
- Carry out market pricing and sale intelligence for complete network.
- Coordinate with Legal and Finance to ensure all agreements (BSA etc.) are being processed on time. Moreover, coordinate with all parties to comply with cargo pricing and revenue optimization process and procedures.
Team Leader Revenue Management
Saudia Cargo
Jeddah, Makkah
07.2018 - 06.2019
- Monitor that highest possible margins are achieved on freighter & passenger flights out of Saudia Arabia in order ensure revenue generation and yield maximization.
- Monitor optimal freighter operation plan, including Ad-hoc re-route and extrasector operations, to maximize revenue opportunities and combine sector to save cost if need be.
- Implement efficient allotment management for all regions to make sure Key Accounts clients and consistent station’s movement are secured.
- Monitor offload management done by RM and make sure all offload cases are investigated and address issues to concerned department/station and track FAB results of hubs.
- Monitor Updates CargoMax with required parameters for accurate capacity forecasting on passenger flights (to and ex-KSA Flights) and make sure forecaster capacity is matching with actual availability to avoid any offload or loose of business.
- Perform any other giving task related to work’s nature.
- Ensure that any extra flight or re-route is calculated and cover operating cost.
- Support in identifying opportunities for continuous improvement of systems, processes, and practices while considering international leading practices, improvement of business processes, and cost reduction and providing recommendation to Direct Manager.
- Implement departmental policies, systems, and procedure so that all relevant procedural/ legislative requirements are fulfilled while delivering quality and cost-effective service.
- Assist in with preparation of timely and accurate departmental statements and reports to meet Revenue Management requirements, policies, and standards.
- Complies with all relevant health, safety and environmental management policies, procedures and controls to ensure healthy and safe work environment.
Specialist Revenue Management
Saudia Cargo
Jeddah, Makkah
04.2014 - 07.2018
- Make sure all passenger and freighter flights are operating with a good revenue.
- Controlling capacity for passenger and freighter flights base on market and season required.
- Issuing flight booking list for all ground handling in hub stations ex KSA. Distribution and accepting shipments base on higher profit during high season and space availability.
- Keeping all network updating for any new sectors on passenger and freighter flights.
- Close coordination with GSA and GHA during accepting and moving shipments.
- Dealing with all freighters and passengers flights to achieve required load factors.
- Creating extra flights and extra route base on load required and revenue.
- Dealing with offload shipments and prioritized on next flights and close coordination with hub stations.
- Creating missing flight in cargo spot base on SV cargo and passenger schedule.
- Controlling freighter and passenger flights allotments.
- Resolved problems, improved operations and provided exceptional service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours; night, weekend, and holiday shifts.
Cargo Reservation & Yield Management Controller
Saudia Cargo
Jeddah, Makkah
01.2011 - 04.2014
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved problems, improved operations and provided exceptional service.
- Drove operational improvements which resulted in savings and improved profit margins.
- Worked flexible hours; night, weekend, and holiday shifts.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Served customers in friendly, efficient manner following outlined steps of service.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Agent in Operation and Customer Service
Saudia Cargo
Jeddah, Makkah
09.2007 - 01.2011
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Transmitted flight plans and arrival reports to flight and air traffic control centers.
- Trained new employees in areas such as safety procedures or equipment operation.
- Optimized space usage when loading cargo into aircraft compartments.
- Managed cargo during flights while to keep items well-stowed and secure.
- Resolved problems, improved operations and provided exceptional service.
Education
Bachelor of Science - Org Management & Administration Development
King Abdulaziz University
Jeddah 12.2011 - 12.2014
Skills
Learning Easily
Accomplishments
Honors & Awards
- Exceptional Efforts During The Pandemic Situation COVID-19
honor date Aug 2020, honor issuer Saudia Cargo - QUDWA Of The Month
honor date Aug 2020, honor issuer Saudia Cargo - Exceptional Performance
honor date 2017, honor issuer Saudia Cargo. Exceptional performance for being a member of cargo strategy 2020 program. - Support & Cooperating
honor date 2017, honor issuer Saudia Cargo
Support & Cooperating in achieving KSA commercial 2017 outstanding performance. - Outstanding Contribution
honor date2014, honor issuer Saudia Cargo
Certification
Bullet Proof Manager
Timeline
Bullet Proof Manager
09-2020
Process Improvement
08-2020
Customer Service Operations Metrics
07-2020
The Art of Negotiation
07-2020
Performance Management
10-2019
Dangerous good regulations
07-2019
Revenue Management Manager
Saudia Cargo
06.2019 - Current
Team Leader Revenue Management
Saudia Cargo
07.2018 - 06.2019
The Power Of Excel - Advanced Skills
07-2018
Supply Chain Management
12-2017
Dealing with others according to personal styles and team building
04-2017
Cargo Revenue Management & Price Optimization
10-2015
Industry personal achievement
08-2015
Specialist Revenue Management
Saudia Cargo
04.2014 - 07.2018
Introduction to Air Cargo Revenue Management
01-2014
Decision Making
06-2013
Service Excellence
02-2013
Bachelor of Science - Org Management & Administration Development
King Abdulaziz University
12.2011 - 12.2014
Skills of Dealing With Work Pressure
12-2011
Self-management and priorities
05-2011
Cargo Reservation & Yield Management Controller
Saudia Cargo
01.2011 - 04.2014
Agent in Operation and Customer Service
Saudia Cargo
09.2007 - 01.2011
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