Ahmed Ashraf
Summary
Results-driven hotel manager with expertise in budget management, staff training, and customer service. Committed to enhancing guest experiences and driving operational success through effective team leadership. Experienced hotel manager excelling in budget management, customer service, and team leadership. Proven ability to enhance guest experiences and drive operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hotel Manager
Hotel Manager
10.2022 - 01.2026
- Delegated work to staff, setting priorities and goals.
- Built and maintained productive relationships with employees.
- Ensured that guests received prompt, courteous attention throughout their stay.
- Handled guest complaints professionally and efficiently.
- Provided training to staff in customer service, safety, and other topics related to hospitality industry.
- Managed budget and expenditures, supplies and renovations and drove operations to meet sales and profit margins.
- Assisted with daily hotel operations and guest services.
- Coordinated staff schedules to ensure adequate coverage.
- Managed inventory of supplies and ordered necessary items.
- Monitored compliance with safety and health regulations.
- Created a positive work environment for staff by providing guidance, support, recognition and motivation.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Managed team of front desk agents, supervising personnel in issue resolution.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Led a diverse team, overseeing recruitment, training, and development to ensure high-quality service standards.
- Organized monthly meetings with department heads to review performance metrics.
Education
Bacloria of Accounting -
Faculty of Commerce Damitta Branch
Egypt07-2018
Skills
- Budget management
- Inventory management
- Compliance monitoring
- Guest relations
- Problem solving
- Team leadership
- Decision making
- Effective communication
- Marketing
- Employee scheduling
- Cash handling
- Marketing expertise
- Customer service
Languages
English
Advanced (C1)
C1
Certification
licenses of accounting
Timeline
Hotel Manager
Hotel Manager
10.2022 - 01.2026
Bacloria of Accounting -
Faculty of Commerce Damitta Branch