Ahmed Atef Elkholy
أملج,المملكة العربية السعودية
Overview
18
18
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Restaurant manager
Americana
DUBAI, Dubai
2010.10 - 2023.01
- Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Monitored restaurant performance to identify and implement improvement initiatives.
- Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
- Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
- Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
- Grew restaurant profits through improved marketing and staff development initiatives.
- Built loyal customer base by creating welcoming environment with top quality service.
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Recruited and trained high-performing team members to deliver faultless customer care.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Liaised with kitchen teams to develop innovative, seasonal menus for maximised customer appeal.
- Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
- Developed, implemented and communicated business plans to promote profitable food and beverage sales.
- Prepared rotas to achieve stable coverage while minimising payroll costs.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Sourced products locally for improved cost-efficiency and sustainability.
- Established safe and secure dining environment with strong sanitation standards.
- Created team building initiatives to encourage upselling and meet revenue targets.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Sought out and implemented methods to improve service and team performance, boosting business sustainability with continuous enhancements.
- Analysed operations to improve restaurant efficiency and service levels.
- Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Developed menus with strict cost controls to maximise restaurant profits.
- Allocated resources to properly staff shifts and maintain adequate service levels across all restaurant areas.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Maintained safe working and guest environments, reducing injury and incident risks.
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Led by example in providing customers with attentive, professional restaurant service.
- Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
- Negotiated with suppliers to obtain quality ingredients at excellent prices.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Planned staff rotas to meet customer demand whilst remaining under budget.
- Monitored and updated stock levels and inventory databases.
- Reviewed customer history to recommend appropriate products and services.
- Increased customer satisfaction by resolving issues.
- Conducted research and gathered information from multiple sources to present clear results.
- Delivered tailored assistance to customers with disabilities.
- Conducted intensive safety audits and investigated reported issues, accidents and near-misses.
- Delivered services to customer locations within target timeframes.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
- Developed plans and strategies to promote continuous improvement.
- Managed teams by overseeing hiring, training and professional growth of employees.
- Increased revenue by upselling and recommending products.
- Conducted testing to diagnose system faults.
- Oversaw daily operations to achieve high productivity levels.
- Processed invoices and payment runs with complete accuracy.
- Engaged with stakeholders to build relationships and brand awareness.
- Developed appropriate resources to meet needs of diverse audiences.
- Wrote reports outlining project progress and results.
- Analysed data and information to identify issues and create tailored solutions.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Completed customer orders with speed and accuracy.
LIMOUSIN MANAGER
Four Seasons Hotel
CAIRO, CAIRO
2004.10 - 2010.09
- Located, verified and distribution information through knowledge management practices.
- Controlled resources by department or project and tracked use in [Software].
- Conducted periodic performance reviews for direct reports.
- Represented organisations at seminars, conferences and business events.
- Identified project blockers and acted as driver to overcome obstacles and achieve deadlines.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Designed long-term business strategy to guide leadership decision-making.
- Established clear budgets and cost controls strategies to meet objectives.
- Acted as point of contact for high-level queries and represented team at senior leadership meetings.
- Delivered KPI targets and improvements on consistent basis through excellent leadership.
- Planned revenue generation strategies designed for growth.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Streamlined processes to improve and optimise office operations.
- Analysed and resolved complex resource management issues for optimised scheduling.
- Handled high volume calls to address customer inquiries and concerns.
- Wrote reports outlining project progress and results.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased revenue by upselling and recommending products.
- Engaged with stakeholders to build relationships and brand awareness.
- Forecasted sales trends to plan team resourcing.
- Applied positive customer service approach to increase satisfaction levels.
Education
Diploma - Hotel And tourism
Alexandria University
Alexandria 2001.09 - 2003.07
Skills
- Produce purchasing
- Hospitality business management
- Restaurant cost control
- Passion for customer satisfaction
- Process improvements
- Staff supervision
- Business operations expertise
- Operations management
- Front of House (FOH) training
- Performance evaluations
- Produce costings
- Diverse beverage knowledge
- End-of-day reconciliation
- Cleanliness
- Natural leader
- Kitchen equipment operation and maintenance
- Quality Assurance
- Food preparation and safety
- Waste reduction
- Staff scheduling
- Inventory control and record keeping
- Cost controls
- Front of House (FOH) recruitment
- Shift scheduling
- Safe food handling
- Cleaning and sanitation procedures
- Accounting
- Knowledge of [Software]
- Team building
- Customer-focused
- Marketing
- Drinks upselling
- Problem-solving
- [Type] troubleshooting
- Leadership
- Communication skills
- Payroll administration
- DUPLICATE - Point of Sale system operation
Languages
English
Fluent
Arabic
Native
Certification
HACAP
FOOD SAEFTY
Timeline
Restaurant manager
Americana
2010.10 - 2023.01
LIMOUSIN MANAGER
Four Seasons Hotel
2004.10 - 2010.09
Diploma - Hotel And tourism
Alexandria University
2001.09 - 2003.07