Overview
Work history
Education
Skills
Languages
Certification
Timeline
Generic
Ahmed Atef Elkholy

Ahmed Atef Elkholy

أملج,المملكة العربية السعودية

Overview

18
18
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work history

Restaurant manager

Americana
DUBAI, Dubai
10.2010 - 01.2023
  • Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
  • Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
  • Monitored restaurant performance to identify and implement improvement initiatives.
  • Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
  • Encouraged feedback from restaurant customers, using insights to implement positive process changes.
  • Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
  • Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
  • Grew restaurant profits through improved marketing and staff development initiatives.
  • Built loyal customer base by creating welcoming environment with top quality service.
  • Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
  • Resolved complaints calmly and professionally to achieve positive customer outcomes.
  • Recruited and trained high-performing team members to deliver faultless customer care.
  • Completed accurate end-of-day financial routines for cash and card transactions.
  • Liaised with kitchen teams to develop innovative, seasonal menus for maximised customer appeal.
  • Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
  • Developed, implemented and communicated business plans to promote profitable food and beverage sales.
  • Prepared rotas to achieve stable coverage while minimising payroll costs.
  • Delivered in-depth training to customer-facing staff, promoting strong service performance.
  • Sourced products locally for improved cost-efficiency and sustainability.
  • Established safe and secure dining environment with strong sanitation standards.
  • Created team building initiatives to encourage upselling and meet revenue targets.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Sought out and implemented methods to improve service and team performance, boosting business sustainability with continuous enhancements.
  • Analysed operations to improve restaurant efficiency and service levels.
  • Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Achieved financial goals through rigorous restaurant budgeting and forecasting.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Developed menus with strict cost controls to maximise restaurant profits.
  • Allocated resources to properly staff shifts and maintain adequate service levels across all restaurant areas.
  • Interacted positively with customers, effectively promoting restaurant facilities and services.
  • Maintained safe working and guest environments, reducing injury and incident risks.
  • Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
  • Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
  • Led by example in providing customers with attentive, professional restaurant service.
  • Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
  • Negotiated with suppliers to obtain quality ingredients at excellent prices.
  • Monitored and maintained stock levels for maximised efficiency and minimised waste.
  • Planned staff rotas to meet customer demand whilst remaining under budget.
  • Monitored and updated stock levels and inventory databases.
  • Reviewed customer history to recommend appropriate products and services.
  • Increased customer satisfaction by resolving issues.
  • Conducted research and gathered information from multiple sources to present clear results.
  • Delivered tailored assistance to customers with disabilities.
  • Conducted intensive safety audits and investigated reported issues, accidents and near-misses.
  • Delivered services to customer locations within target timeframes.
  • Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
  • Developed plans and strategies to promote continuous improvement.
  • Managed teams by overseeing hiring, training and professional growth of employees.
  • Increased revenue by upselling and recommending products.
  • Conducted testing to diagnose system faults.
  • Oversaw daily operations to achieve high productivity levels.
  • Processed invoices and payment runs with complete accuracy.
  • Engaged with stakeholders to build relationships and brand awareness.
  • Developed appropriate resources to meet needs of diverse audiences.
  • Wrote reports outlining project progress and results.
  • Analysed data and information to identify issues and create tailored solutions.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Completed customer orders with speed and accuracy.

LIMOUSIN MANAGER

Four Seasons Hotel
CAIRO, CAIRO
10.2004 - 09.2010
  • Located, verified and distribution information through knowledge management practices.
  • Controlled resources by department or project and tracked use in [Software].
  • Conducted periodic performance reviews for direct reports.
  • Represented organisations at seminars, conferences and business events.
  • Identified project blockers and acted as driver to overcome obstacles and achieve deadlines.
  • Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
  • Designed long-term business strategy to guide leadership decision-making.
  • Established clear budgets and cost controls strategies to meet objectives.
  • Acted as point of contact for high-level queries and represented team at senior leadership meetings.
  • Delivered KPI targets and improvements on consistent basis through excellent leadership.
  • Planned revenue generation strategies designed for growth.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Streamlined processes to improve and optimise office operations.
  • Analysed and resolved complex resource management issues for optimised scheduling.
  • Handled high volume calls to address customer inquiries and concerns.
  • Wrote reports outlining project progress and results.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Increased revenue by upselling and recommending products.
  • Engaged with stakeholders to build relationships and brand awareness.
  • Forecasted sales trends to plan team resourcing.
  • Applied positive customer service approach to increase satisfaction levels.

Education

Diploma - Hotel And tourism

Alexandria University
Alexandria
09.2001 - 07.2003

Skills

  • Produce purchasing
  • Hospitality business management
  • Restaurant cost control
  • Passion for customer satisfaction
  • Process improvements
  • Staff supervision
  • Business operations expertise
  • Operations management
  • Front of House (FOH) training
  • Performance evaluations
  • Produce costings
  • Diverse beverage knowledge
  • End-of-day reconciliation
  • Cleanliness
  • Natural leader
  • Kitchen equipment operation and maintenance
  • Quality Assurance
  • Food preparation and safety
  • Waste reduction
  • Staff scheduling
  • Inventory control and record keeping
  • Cost controls
  • Front of House (FOH) recruitment
  • Shift scheduling
  • Safe food handling
  • Cleaning and sanitation procedures
  • Accounting
  • Knowledge of [Software]
  • Team building
  • Customer-focused
  • Marketing
  • Drinks upselling
  • Problem-solving
  • [Type] troubleshooting
  • Leadership
  • Communication skills
  • Payroll administration
  • DUPLICATE - Point of Sale system operation

Languages

English
Fluent
Arabic
Native

Certification

HACAP

FOOD SAEFTY

Timeline

Restaurant manager

Americana
10.2010 - 01.2023

LIMOUSIN MANAGER

Four Seasons Hotel
10.2004 - 09.2010

Diploma - Hotel And tourism

Alexandria University
09.2001 - 07.2003

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Ahmed Atef Elkholy