Summary
Overview
Work History
Education
Skills
Timeline
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Omar Yeslem

Dammam,Eastern Province

Summary

Diligent shop team member skilled with money handling and customer questions. Works with team members to keep customers happy and lines under control. Focused on helping others with quality service for diverse needs.

Overview

11
11
years of professional experience

Work History

Sales Representative

Anas Magazine
Dammam, 04
03.2016 - 10.2019
  • Consistently achieved against personal goals and KPIs to improve overall company sales performance by 96%.
  • Created effective organisational systems for reports, agendas, contracts and records.
  • Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.
  • Proactively managed client correspondence and recorded all tracking and communications.
  • Resolved customer concerns promptly to maintain satisfaction.
  • Demonstrated products and specific features at customer locations and special events.

Salesman

Alfawzan
Dammam, 04
03.2014 - 12.2016
  • Developed successful partnerships with customers through outstanding levels of service for continued customer loyalty.
  • Addressed customer inquiries and concerns to facilitate decision-making and minimise anxiety or hesitation.
  • Opened, shelved and merchandised new products in visually appealing and organised displays for optimal sales promotions.
  • Provided service with a smile, offering courteous, helpful advice to best-meet customer needs.
  • Managed efficient till operations, including scanning items, processing payments and issuing receipts.
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.
  • Received and processed product returns.

Customer Service

UIC Paint
Dammam, 04
06.2011 - 08.2013
  • Inspected merchandise to ensure high quality standards, arranging appealing sales floor displays.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Maintained clean sales floor, straightening and facing merchandise for visually-appealing displays.
  • Performed in-depth research to answer more complex questions.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Implemented company policies and procedures, including health, safety and security.

Customer Service Representative

Dohat Lighting
Dammam, Eastern Province
06.2020 - 09.2022
  • Performed administrative duties contributing towards smooth store operations.
  • Ensured smooth running of operations with timely preparation of reports.
  • Managed high volume of inbound calls for quick resolution of customer issues.
  • Facilitated customer loyalty programmes to enhance customer retention.
  • Provided top-notch support for increased customer satisfaction.
  • Maintained up-to-date knowledge, resulting in effective product promotion.

Education

High School -

Makkah
Dammam, 04
04.2011

Skills

  • Customer relations
  • Client service
  • Lead prospecting
  • Sales
  • Exemplary communicator
  • Staff training
  • Strategic planning
  • Retention strategies
  • Company processes
  • Teamwork and collaboration
  • Inventory management

Timeline

Customer Service Representative

Dohat Lighting
06.2020 - 09.2022

Sales Representative

Anas Magazine
03.2016 - 10.2019

Salesman

Alfawzan
03.2014 - 12.2016

Customer Service

UIC Paint
06.2011 - 08.2013

High School -

Makkah

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Omar Yeslem