Ahmed Bahgat

• Define STC's IT architecture strategy, ensuring alignment with national digital transformation objectives in areas of Infrastructure Management, IT & telecom Assurance solutions, IT Service Management
• Business architecture management for key initiatives under a multi-year Strategic Program (STC new way of working).
• Set initiatives goals and value proposition through design thinking sessions with executives and different stakeholders.
• Requirements gathering, analysis, business case creation, roadmap translation to RFPs withing Organization Enablement unit.
• Manage the product log and features of all process and technology streams related to scope.
• Manage architecture governance and alignment with multiple stakeholders from design, operations, and program management.
• Benefits Realization Management for running initiatives (monitoring and service management) through strategy maps and balanced scorecards.
• Provide key input to yearly budget plan for all streams in scope.
• Architected the digital transformation roadmap for enterprise monitoring, ITSM, APM, and security streams, establishing long-term strategy and governance.
• Advised on a 10M SAR Apps Ops Transformation Program, incorporating AIOPS and designing integrations with the AI and Automation cycle.
• Spearheaded the establishment of the Application Portfolio Management (APM) practice, delivering an integrated framework that provided strategic insights to drive data-driven technology investment decisions across the enterprise.
• Provided strategic business process consulting for engagements with BCG, KPMG, and Accenture to digitize core business journeys.
• Define IT vision, developing value proposition, business case justification, roadmap and architecture under Organization Enablement GD.
• Architect for operations transformation program: Strategic Program to enhance the Application Operations efficiencies.
• Direct project implementation and organization change management aspects for initiatives in service management, enterprise monitoring and asset management.
• Leading technology evaluation for ServiceNow/Remedy for Service Management consolidation track.
• Led the consolidation program for enterprise monitoring solutions with opex and capex saving of 20M SAR.
• Led program to enhance Cyber Security SIEM solution and Technology Evaluation (Aresight, Qradar, Logrythm, Splunk).
• Evaluated emerging technologies for potential adoption into the organization''s technology stack.
• Put together strategic plan to keep solutions in line with company and industry standards.

• Reporting to Global Competence Centre. Manage transformation programs for OSS and managed services customers in MEA region.
• Partner with customer’s CxO and technical leaders to build and deliver target operating models for managed services projects of 60 M$ budget.
• Develop OSS transformation blueprint for UK Rail operating aligned with ETOM & TAM.
• Benchmarking the Customer Experience processes (Fulfillment and Assurance processes) for Mobinil Egypt.
• Technical consultation and Solution architecture for CEM solution for Etisalat Misr, Etisalat UAE and Du UAE.
• OSS transformation blueprint for UK Rail operating aligned with ETOM & TAM.
• Managed services solution, operations excellence programs for OSS assurance for Du UAE CNMS managed services project, Bharti Airtel Africa and Reliance wireless India.
• Manage the OSS practice at Alcatel-Lucent for Middle East and Africa with responsibility for opportunity qualification, solution strategy, consulting and architecture and managing bid activities (RFP Response, RFP Defense) across all transformation projects across MEA region.
• Managed cross functional teams from product management, bid management, sales during the rfp response cycle.
• Key Engagements: (2 M Euro – 60 M Euro):
• Complete OSS Assurance solutions for Etisalat UAE, STC, Djezzy, MTN Ghana IP Network, Du LTE, Smile Telecom (South Africa), Vodafone Egypt, UTL Uganda.
• ALU Carrier Cloud solutions for customer including Etisalat Egypt, and MTN south Africa.
• Managed service transformation programs (Organization, Processes and OSS) for Etisalat UAE, DU & Telecom SA.
• SQM (Service Quality Management) solution for Du.
• Designed and delivered end-to-end solution architecture for OSS/NOC/SOC transformations, overseeing the process from high-level technical blueprints to successful operational deployment.
• Managed the full lifecycle of technical bid management for mega scale telecom transformation projects, from leading RFP response strategy to conducting technical workshops and demos with client teams.
• Provided hands-on consulting for key accounts, developing proof-of-concept solutions and defining service delivery models for new Managed Services initiatives.

• Acted as the lead consultant and architect for flagship ITSM transformation programs, including multi-million dollar engagements with Qtel (Ooredoo Qatar) and Etisalat Pakistan.
• Bridged the gap between strategy and execution, leading clients through business process re-engineering, new operating model design, and hands-on technology implementation.
• Conducted in-depth IT maturity assessments (ITIL, COBIT) to build strategic, multi-year improvement roadmaps for clients like Saudi Post.
• Manage projects technical delivery for HP (Microfocus) business technology optimization (BTO) suite. Lead solution architect and process consultant for Network Operations Center solutions mapped with ITIL.
• Led transformation projects on HP Business Service Management and ITSM Suites, OSS solutions and IT Operations Management solutions.
• Business development and presales for new accounts in ME & Asia pacific. Secured 3 major transformation projects in Pakistan and, open new accounts in Asia pacific region.

Pre-sales team leader, responsibility for developing high level solution architecture, RFP responses, proposals, POC and presentations for Cisco Datacenter, Enterprise Networking, Telephony and Security Solutions.

• Delivered 6 key network transformation projects for customers segments in : Telecom Service Providers, Oil, Pharmaceutical, Financial and Utilities
• Certified and Led Cisco Datacenter, Security, and IP Telephony architect

• Delivered "IT in Schools" initiative across 1,000 schools (budget $10M).
• Designed and implemented enterprise Microsoft infrastructure (Active Directory, Exchange).