Experienced network professional with expertise in Red Hat Linux RHCS, complemented by certifications including MCSA, CCNA, and CCNP routing and switching. Proficient in network troubleshooting, routing and switching, and the use of network monitoring tools, with a strong understanding of WANs and LANs. Demonstrates exceptional leadership, teamwork, and decision-making abilities under pressure while excelling in time management and communication. Adept at managing Cisco systems with a fast learning pace and a proven track record as a team leader. Committed to leveraging technical skills to optimize network performance and drive organizational success.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Datacenter Supervisor
BTAM BT Advanced Operations & Maintenance
Dammam, Saudi Arabia
02.2020 - 01.2025
Managed datacenter project in Saudi Arabia, resolving server and switch issues.
Maintaining the Datacenter information.
Assisting engineers to handle Datacenter problems
Scheduling backup times for the servers and assigning tasks to engineers, creating new innovative solutions to make network efficient.
Working with switches 2960, 4500 series Core switches and installing and configuring switches as per required network and making sure they are all connected with required servers.
Fixing errors related to servers using Linux commands and fixing errors in network related to Cisco Switches.
Worked with several switches such as cisco 2960 and cisco catalyst 4000 and cisco catalyst 4500 with HSRP and OSPF protocols.
Handling Datacenter servers and switches, taking monthly backup through Acronics for all servers, checking the daily database backup for all servers and fixing problems related to late backup using Linux.
Handling server failure and HPWorks Eva storage disk and power supply failures and making sure they are running smoothly.
Handling access control system, access doors, access card readers and making sure they are all working as intended.
Making network and Datacenter report related to servers and switches status and follow up to fix hardware and software problems.
Auditing for other ministry of interior Datacenters and Network to make sure they are up to standard.
Making IP Scheme for Maximo as per ITIL standards
Handling all types of Cisco IP telephone problems, configure, troubleshoot, IP telephones and making sure they are working on making and receiving inside calls and outside calls.
Working on CUCM and creating space for new phones and phone numbers.
Working on PRTG to check for errors related to network switches and servers.
Taking all switches backup using NCM.
Working in Low Current Systems Access Control, BMS, Fire Alarm System, Hvac System.
Working with Vmware and Vsphere with HP Servers.
Working on Maximo, Planning periodic maintenance and making master plan for the project.
Optimised network operation through focused configuration and monitoring.
Performed tests on newly installed hardware and software to provide components that interface correctly with each other and network.
Provided smooth communications by configuring LAN technology, wireless access points and controllers.
Configured routers, switches and firewalls to deploy and support LAN, WAN and wireless networks.
Troubleshot network issues and provided rapid solutions to limit downtime.
Assisted team members in understanding complex networking concepts, enhancing team productivity.
Reconfigured networks for enhanced performance.
Worked flexible hours, covering nights, weekends and holidays.
Education
Bachelor Degree - Computer Science
Prince Mohammed Bin Fahad University
09.2012 - 06.2017
Skills
SQL
MySQL
Red hat Linux RHCS
MCSA
CCNA
CCNP routing and switching
Ability to work under pressure
Very good at English and communication
Leadership
Teamwork
Time management
Decision making
Fast learning pace
Team Leader
Knowledge of cisco systems
Network troubleshooting
Routing and switching
WANs and LANs familiarity
Network monitoring tools
Languages
English
Arabic
References
Shafei Gad El Kareem Badrey Gad, Datacenter Consultant, +966501871558, shafey.gadbtam.fm, BT Group
Mahmoud Ahmed. Awd Kotb, Site Manager, +966546963018, 0138449633, awdkotbbtam.fm, BTAM
Personal Information
Date of birth: 09/12/94
Nationality: Egyptian
Timeline
Datacenter Supervisor
BTAM BT Advanced Operations & Maintenance
02.2020 - 01.2025
Bachelor Degree - Computer Science
Prince Mohammed Bin Fahad University
09.2012 - 06.2017
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