Ahmed Basyouny
AL Madinah AL Munawwarah,Saudi Arabia
Summary
Accomplished sales professional with extensive expertise in sales forecasting, relationship management, and target achievement. Demonstrated proficiency in product knowledge, market research, pricing strategy, and competitor analysis. Proven track record in developing and executing successful B2B sales strategies. Committed to leveraging skills to drive business growth and exceed sales targets.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Sales Manager
Swiss International Taba Al Salam
Al Madinah Al Munawwarah, Saudi Arabia
06.2021 - Current
- Conducted detailed market analysis to identify new opportunities.
- Drove revenue growth by identifying and capitalising on emerging market trends.
- Analysed sales reports to identify trends and update strategies.
- Optimised sales methods to best engage, acquire and retain customers.
- Responsible about OTA channels pricing, marketing and sales.
- Responsible about Travel Agents Sales and Marketing.
Sales consultant
Fayrozia Al Khair Hotel
Al Madina Al Munawwarah, Saudi Arabia
08.2018 - 05.2021
- Collaborated with sales team to meet monthly targets successfully.
- Built strong relationships with customers, resulting in repeat business.
- Streamlined communication processes within the team, enhancing productivity.
Front Office Manager
Fayrozia Al Khair Hotel
Al Madinah Al Munawwarah, Saudi Arabia
08.2016 - 07.2018
- Conducted regular performance reviews, promoting continuous improvement amongst staff members.
- Boosted guest loyalty with excellent service delivery.
- Provided leadership and guidance to front office team members, fostering a cooperative work environment.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
Reservation Agent
Iberotel Lido
Sharm El-Sheikh, Egypt
06.2014 - 03.2016
- Ensured customer satisfaction by handling reservations efficiently.
- Facilitated room upgrades when possible, improving guest experience.
- Resolved complaints swiftly, maintaining high level of customer satisfaction.
- Responded promptly to customer queries, ensuring satisfied clientele.
Reception team leader
Iberotel Lido
Sharm EL-Sheikh, Egypt
06.2012 - 06.2014
- Enhanced guest experience with superior service delivery.
- Assisted in recruitment process of reception team members to attract skilled professionals.
- Introduced a new filing system for enhanced data management.
- Ensured smooth workflow by scheduling and allocating tasks effectively.
- Supervised reception team, resulting in increased productivity.
- Resolved customer complaints, ensuring high levels of client satisfaction.
- Managed customer queries to ensure satisfaction.
- Led training sessions for staff development.
Receptionist
Iberotel Lido
Sharm El-Sheikh, Egypt
10.2010 - 06.2012
- Managed phone calls, resulting in effective communication flow within the company.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Completed data entry tasks whilst adhering to strict deadlines.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Maintained accurate and up-to-date records for smooth handovers.
- Handled appointment scheduling to ensure smooth daily operations.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
Education
Bachelor of Tourism and Hotels - Hotels Management
Alexanderia University
Egypt 09.2006 - 06.2010
Skills
- Sales forecasting
- Relationship management
- Target achievement
- Product knowledge
- Market research
- Pricing strategy
- Competitor analysis
- B2B sales strategy
Languages
Arabic
Native
English
Advanced
Accomplishments
Exceed Targets
Certification
Certificate of Professional Sales Management Expert from Arab House for ADMINISTRATIVE DEVELOPMENT. October 2024.
Certificate of Marketing and sales managers from Arab House for ADMINISTRATIVE DEVELOPMENT. October 2023
Timeline
Sales Manager
Swiss International Taba Al Salam
06.2021 - Current
Sales consultant
Fayrozia Al Khair Hotel
08.2018 - 05.2021
Front Office Manager
Fayrozia Al Khair Hotel
08.2016 - 07.2018
Reservation Agent
Iberotel Lido
06.2014 - 03.2016
Reception team leader
Iberotel Lido
06.2012 - 06.2014
Receptionist
Iberotel Lido
10.2010 - 06.2012
Bachelor of Tourism and Hotels - Hotels Management
Alexanderia University
09.2006 - 06.2010
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