Ahmed El-Beshry
Jizan,Saudi Arabia
Summary
Accomplished professional with extensive expertise in service level agreement management and customer relations management. Demonstrates exceptional skills in efficient delegation, visionary thinking, and compliance awareness. Proficient in CRM systems, technical support knowledge, and complaint handling procedures. Adept at contract negotiation and business communication, ensuring service quality assurance and adherence to service quality standards. Strong background in performance monitoring, initiative taking, and resilience under pressure. Committed to enhancing customer service through team leadership and public speaking. Career goals include advancing within the field of quality assurance while maintaining a focus on equipment maintenance and profession-specific regulatory knowledge.
Overview
25
25
years of professional experience
5
5
years of post-secondary education
Work history
Service manager
Rowwad Al-Najah Service Center
Jizan, Saudi Arabia
06.2018 - Current
- Managed daily operations of service department ensuring high levels of customer satisfaction.
- Led team of technicians in diagnosing and repairing vehicles to uphold service quality standards.
- Implemented training programmes for staff to enhance skills and improve service efficiency.
- Oversaw inventory management and procurement of parts to maintain optimal stock levels.
- Developed and maintained strong relationships with customers to foster loyalty and repeat business.
- Coordinated schedules for service appointments to maximise productivity and minimise wait times.
- Enforced compliance with health and safety regulations to ensure a safe working environment.
- Analysed service department performance metrics to identify areas for process improvements.
- Ensured compliance with health and safety regulations at all times, reducing risk of accidents in the workplace.
- Managed customer complaints for improved business reputation.
- Maintained a positive work environment through effective conflict resolution strategies among staff.
- Spearheaded initiatives towards achieving company targets, leading to consistent growth year after year.
- Developed an efficient workflow to reduce service downtime.
- Reviewed operational policies periodically for improvements in efficiency and effectiveness.
- Improved response times, resulting in higher client satisfaction rates.
- Assessed employee performances regularly, providing constructive feedback where necessary for continuous improvement.
- Maintained high standards of cleanliness and hygiene throughout the premises, ensuring customer comfort and satisfaction.
- Conducted thorough audits on services provided, maintaining top-quality standards consistently.
- Implemented a new feedback system for more efficient performance reviews.
- Established clear lines of communication between management and staff, fostering a harmonious working environment.
- Coordinated staff development training to improve overall service delivery.
- Implemented cost-saving measures which resulted in significant budget savings without compromising service quality or efficiency.
- Delegated tasks effectively to maximise team potential and productivity.
- Fostered strong relationships with clients through excellent customer service skills.
- Led team meetings to set performance goals and review progress regularly.
- Oversaw workforce recruitment and development processes to guarantee service excellence.
- Supervised and evaluated employee performance, providing construction feedback and identifying staff talent.
- Actioned feedback from service users, resulting in improved satisfaction levels.
- Directed activities of staff to maximise service availability and play to teams' strengths.
- Identified service gaps, developing plans to strengthen or expand offerings.
- Controlled expenses, advising on efficient use of resources to minimise unnecessary costs.
- Managed inventory of resources necessary for service provision.
- Developed and updated internal guidelines.
- Championed organisational values to instil sense of loyalty and community.
- Oversaw maintenance of organisation's facilities to guarantee compliance with industry regulations.
Workshop Owner
Al-Tareeq Al-Dawli Service Center
Alexandria, Egypt
09.2017 - 06.2018
- Established effective operational processes to streamline workshop activities and enhance customer satisfaction.
- Developed training programmes for new staff to ensure adherence to safety and quality standards.
- Implemented inventory management systems to optimise stock levels and reduce waste.
- Coordinated scheduling of workshops and events to maximise utilisation of resources and space.
- Led team meetings to discuss project progress and address any operational challenges encountered.
- Evaluated customer feedback to identify areas for improvement and implement necessary changes.
- Facilitated partnerships with local businesses to promote workshops and increase community engagement.
- Oversaw maintenance of equipment to ensure reliable and safe operation within the workshop environment.
- Oversaw inventory management, preventing stock shortages or overages.
- Delivered high standards of service by training all staff members thoroughly.
- Created a strong brand identity through innovative marketing strategies.
- Led team meetings to foster open communication and collaboration.
- Streamlined operations for improved efficiency and productivity.
- Boosted customer satisfaction with consistent quality control measures.
- Maintained compliance with industry regulations to avoid any legal issues.
- Innovated product offerings to stay competitive in the market.
- Provided exceptional customer service, resulting in repeat business.
- Negotiated contracts with suppliers, reducing overall costs.
- Coordinated special events, enhancing brand awareness in the local community.
- Ensured financial stability with careful budget management and forecasting.
- Developed new business opportunities for increased market reach.
- Conducted regular performance reviews for staff development and progress tracking.
- Resolved conflicts professionally amongst staff members or customers, maintaining a harmonious work environment.
- Delegated tasks effectively amongst staff members, promoting teamwork.
- Implemented new technologies to enhance operational efficiency.
- Established and successfully managed profitable business, demonstrating exceptional entrepreneurial skills and business acumen.
- Optimised daily operations to achieve maximum efficiency and cost-effectiveness.
- Applied customer feedback to inform business strategy and foster continued loyalty.
- Promoted company products and services on social media to increase brand awareness.
- Liaised with vendors to achieve favourable product pricing and timely stock replenishment.
- Developed and executed comprehensive business strategy, aligning organisational goals with market opportunities and competitive landscape.
- Developed winning sales strategies to drive revenue.
- Navigated complex business challenges and made sound decisions to achieve long-term success.
- Addressed operational inefficiencies, implementing actionable improvements to support business growth.
- Facilitated team-building and morale-boosting activities to support employee satisfaction.
- Collaborated with marketing personnel to identify and promote brand mission, values and vision.
- Reviewed financial data and reports to formulate annual and quarterly budgets.
- Forecasted sales figures and aligned inventory with expected demand.
- Created and led successful business culture focused on performance.
- Put in place clear controls for financial administration and business management.
- Monitored operations to assess and highlight results.
Service manager
Hyundai dealership
Jizan, Saudi Arabia
07.2014 - 09.2017
- Managed daily operations to ensure exceptional customer service experiences.
- Oversaw team performance and provided training to enhance skill development.
- Implemented process improvements to streamline service delivery and increase efficiency.
- Coordinated service schedules to optimise workflow and meet customer demands.
- Resolved customer complaints effectively whilst maintaining positive relationships.
- Evaluated staff performance and conducted regular feedback sessions to foster growth.
- Developed training materials to support ongoing staff development and compliance.
- Assessed employee performances regularly, providing constructive feedback where necessary for continuous improvement.
- Maintained high standards of cleanliness and hygiene throughout the premises, ensuring customer comfort and satisfaction.
- Led team meetings to set performance goals and review progress regularly.
- Delegated tasks effectively to maximise team potential and productivity.
- Improved response times, resulting in higher client satisfaction rates.
- Developed a comprehensive induction programme for new hires that increased their productivity levels from the onset.
- Developed an efficient workflow to reduce service downtime.
- Reviewed operational policies periodically for improvements in efficiency and effectiveness.
- Fostered strong relationships with clients through excellent customer service skills.
- Maintained a positive work environment through effective conflict resolution strategies among staff.
- Implemented cost-saving measures which resulted in significant budget savings without compromising service quality or efficiency.
- Ensured compliance with health and safety regulations at all times, reducing risk of accidents in the workplace.
- Supervised and evaluated employee performance, providing construction feedback and identifying staff talent.
- Directed activities of staff to maximise service availability and play to teams' strengths.
- Controlled expenses, advising on efficient use of resources to minimise unnecessary costs.
- Developed and updated internal guidelines.
- Forged partnerships with other service providers to boost signposting capabilities and diversify services.
Service manager
Honda Dealership
Al Madinah, Saudi Arabia
08.2013 - 07.2014
- Managed daily operations of service department ensuring customer satisfaction and efficient workflow.
- Oversaw training and development of staff members to enhance service delivery and operational efficiency.
- Developed and implemented processes to streamline service operations and improve overall performance.
- Coordinated communication between service team and parts department to ensure timely availability of spare parts.
- Tracked and analysed service metrics to identify areas for improvement and enhance customer experience.
- Resolved customer complaints and concerns promptly to maintain high levels of customer loyalty and trust.
- Collaborated with sales team to promote service offerings and enhance overall dealership performance.
- Implemented quality control measures to ensure compliance with manufacturer standards and enhance service quality.
- Improved response times, resulting in higher client satisfaction rates.
- Spearheaded initiatives towards achieving company targets, leading to consistent growth year after year.
- Delegated tasks effectively to maximise team potential and productivity.
- Ensured compliance with health and safety regulations at all times, reducing risk of accidents in the workplace.
- Maintained a positive work environment through effective conflict resolution strategies among staff.
- Managed customer complaints for improved business reputation.
- Led team meetings to set performance goals and review progress regularly.
- Developed an efficient workflow to reduce service downtime.
- Established clear lines of communication between management and staff, fostering a harmonious working environment.
- Implemented a new feedback system for more efficient performance reviews.
- Reviewed operational policies periodically for improvements in efficiency and effectiveness.
- Oversaw workforce recruitment and development processes to guarantee service excellence.
- Directed activities of staff to maximise service availability and play to teams' strengths.
- Identified service gaps, developing plans to strengthen or expand offerings.
- Developed and updated internal guidelines.
Service manager
Hyundai dealership - Awaser CO.
Jizan, Saudi Arabia
01.2007 - 07.2013
- Managed daily operations of service department to ensure optimal customer satisfaction.
- Oversaw training and development of staff to enhance service delivery standards.
- Coordinated with cross-functional teams to streamline processes and improve efficiency.
- Implemented new service protocols to address customer feedback and enhance experience.
- Conducted regular team meetings to discuss objectives, challenges, and best practices.
- Spearheaded initiatives towards achieving company targets, leading to consistent growth year after year.
- Coordinated staff development training to improve overall service delivery.
- Maintained a positive work environment through effective conflict resolution strategies among staff.
- Fostered strong relationships with clients through excellent customer service skills.
- Led team meetings to set performance goals and review progress regularly.
- Maintained high standards of cleanliness and hygiene throughout the premises, ensuring customer comfort and satisfaction.
- Developed an efficient workflow to reduce service downtime.
- Established clear lines of communication between management and staff, fostering a harmonious working environment.
- Managed customer complaints for improved business reputation.
- Reviewed operational policies periodically for improvements in efficiency and effectiveness.
- Developed a comprehensive induction programme for new hires that increased their productivity levels from the onset.
- Improved response times, resulting in higher client satisfaction rates.
- Delegated tasks effectively to maximise team potential and productivity.
- Oversaw workforce recruitment and development processes to guarantee service excellence.
- Actioned feedback from service users, resulting in improved satisfaction levels.
- Directed activities of staff to maximise service availability and play to teams' strengths.
- Identified service gaps, developing plans to strengthen or expand offerings.
- Managed inventory of resources necessary for service provision.
- Developed and updated internal guidelines.
Workshop manager
Volkswagen
Alexandia, Egypt
05.2006 - 01.2007
- Managed daily operations of workshops ensuring efficient workflow and adherence to safety standards.
- Trained and mentored junior staff on equipment handling and maintenance procedures.
- Implemented quality control measures to enhance production processes and reduce errors.
- Coordinated scheduling of workshops and allocation of resources to meet operational demands.
- Facilitated communication between teams to streamline project execution and resolve issues.
- Conducted regular inspections of equipment and facilities to maintain operational readiness.
- Developed training materials and conducted workshops to improve staff skills and knowledge.
- Collaborated with senior management to identify opportunities for process improvements and efficiencies.
- Enhanced workshop efficiency by implementing streamlined operational processes.
- Collaborated with suppliers for getting best deals on workshop materials and tools.
- Provided technical guidance to team members, enhancing overall performance.
- Managed workshop operations for improved productivity.
- Organised team workflow, working within agreed budgets and schedules.
- Kept up to date with digital transformation of industrial processes to improve manufacturing operations.
- Defined manufacturing quality guidelines and criteria to adhere to company standards.
Workshop manager
vehicles Driving School
Makkah, Saudi Arabia
04.2005 - 05.2006
- Managed daily operations of workshop ensuring efficient workflow and adherence to safety standards.
- Supervised team of instructors and staff fostering a collaborative and productive environment.
- Developed and implemented training programmes enhancing staff skills and knowledge on vehicle maintenance.
- Coordinated scheduling of practical driving lessons ensuring optimal use of resources and time.
Workshop manager
Volkswagen
Alexandria, Egypt
08.2004 - 04.2005
- Managed daily operations of workshops ensuring efficient workflow and adherence to safety standards.
- Trained and mentored junior staff on equipment handling and maintenance procedures.
- Implemented quality control measures to enhance production processes and reduce errors.
- Coordinated scheduling of workshops and allocation of resources to meet operational demands.
- Facilitated communication between teams to streamline project execution and resolve issues.
- Conducted regular inspections of equipment and facilities to maintain operational readiness.
- Developed training materials and conducted workshops to improve staff skills and knowledge.
- Collaborated with senior management to identify opportunities for process improvements and efficiencies.
- Troubleshot mechanical issues promptly, reducing downtime and losses.
- Improved workflow management with effective scheduling and resource allocation.
- Prepared detailed reports on workshop activities to facilitate strategic planning decisions by senior management.
- Managed workshop operations for improved productivity.
- Guided workshop staff to consistently deliver on service and productivity targets.
- Reviewed job cards and technical drawings to efficiently allocate team resources.
- Managed safe use of workshops in compliance with relevant legislation.
- Organised team workflow, working within agreed budgets and schedules.
- Organised workshop hires and delivered set builds for external companies
- Tracked performance metrics for plant operations and reviewed regular reports to proactively identify areas of concern.
Workshop manager
Armed Forces
Cairo, Egypt
01.2001 - 06.2004
- Managed daily operations of workshop ensuring efficient workflow and adherence to safety protocols.
- Coordinated training sessions for junior staff to enhance skills and improve team performance.
- Developed and implemented maintenance schedules for tools and equipment to ensure operational readiness.
- Organised workshops and training programmes to foster professional development among team members.
- Collaborated with senior leadership to identify process improvements and enhance overall workshop efficiency.
- Implemented quality control measures to uphold standards and verify compliance with operational guidelines.
- Conducted regular assessments of team performance to identify strengths and areas for development.
- Prepared detailed reports on workshop activities to facilitate strategic planning decisions by senior management.
- Devised innovative solutions to operational challenges, thereby maximising productivity levels.
- Managed workshop operations for improved productivity.
- Troubleshot mechanical issues promptly, reducing downtime and losses.
Education
Bachelor of Engineering - Automotive Department
Faculty of Engineering - Helwan University - Mataria Branch
Cairo - Egypt 10.1995 - 05.2000
Skills
- Service level agreement management
- Customer relations management
- Efficient delegation
- Visionary thinking
- Knowledge of crm systems
- Complaint handling procedures
- Technical support knowledge
- Compliance awareness
- Service quality assurance
- Contract negotiation
- Business communication
- Quality assurance techniques
- Performance monitoring
- Initiative taking
- Service quality standards
- Resilience under pressure
- Profession-Specific regulatory knowledge
- Communication proficiency
- Customer Service
- Team Leadership
- Public speaking
- Equipment Maintenance
- Quality Assurance
Languages
Arabic
Native
English
Intermediate
Affiliations
- Football playing
Timeline
Service manager
Rowwad Al-Najah Service Center
06.2018 - Current
Workshop Owner
Al-Tareeq Al-Dawli Service Center
09.2017 - 06.2018
Service manager
Hyundai dealership
07.2014 - 09.2017
Service manager
Honda Dealership
08.2013 - 07.2014
Service manager
Hyundai dealership - Awaser CO.
01.2007 - 07.2013
Workshop manager
Volkswagen
05.2006 - 01.2007
Workshop manager
vehicles Driving School
04.2005 - 05.2006
Workshop manager
Volkswagen
08.2004 - 04.2005
Workshop manager
Armed Forces
01.2001 - 06.2004
Bachelor of Engineering - Automotive Department
Faculty of Engineering - Helwan University - Mataria Branch
10.1995 - 05.2000