Ahmed El Mallah
Riyadh,Saudi Arabia
Summary
Driven Key Account Manager with experience in first-class sales service, offering excellent budget-control and negotiation skills for profitable stakeholder relations. Proactive and professional for responsive team support in pressured, target-driven environments.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Key account manager
Care Food Supplement
Riyadh , Qassim , Saudi Arabia
2023.03 - Current
- Resolved client complaints quickly and used feedback to improve account management services.
- Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
- Managed multiple accounts with high-quality client care through tactical planning and campaign delivery.
- Provided first-class client services, from onboarding to daily account management.
- Identified new business opportunities and increased lead generation to grow profits.
- Reported on account progress, targets and forecasts and sought solutions to performance issues.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
- Drove business growth within specified sales territories through strategic and tactical solution implementation.
Key account manager
Al Arfaj Co.
Riyadh, Riyadh Region
2016.01 - 2023.02
- Identified new business opportunities and increased lead generation to grow profits.
- Evaluated products to select mix meeting current customer demand.
- Managed multiple accounts with high-quality client care through tactical planning and campaign delivery.
- Provided first-class client services, from onboarding to daily account management.
- Analysed market and competitor activity to capitalise on trends and innovate client services.
- Followed industry trends and set pricing strategies to maximise business returns.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
Product specialist
Enmayat Company
Al Kharj, Riyadh Region
2012.09 - 2015.12
- Obtained feedback from customers to improve service experience.
- Maintained excellent client satisfaction by providing in-depth support.
- Recorded information about inquiries and complaints within internal database.
- Implemented customer follow up to uphold service standards.
Sales specialist
Eipico
El Menia , Egypt
2009.06 - 2011.12
- Exceeded monthly revenue targets through managing and maintaining high-value clients.
- Built rapport with new and existing customers to boost client retention.
- Built rapport with customers and made suggestions to upsell products and achieve sales goals.
- Displayed merchandise in prominent locations within stores to promote sales.
Education
Bachelor Of Social Work - Social Work
Cairo University
Cairo 2003.09 - 2008.06
Skills
- Complaint management
- Sales techniques
- Relationship Management
- Business administration
- Account management
- Just In Time stock control
- Resource allocation
- Sales and marketing
Languages
English
Intermediate
Affiliations
- Football , Traveling , Swimming
Certification
Business Administration Diploma from Ain Shams University - 2009
References
References available upon request.
Timeline
Key account manager
Care Food Supplement
2023.03 - Current
Key account manager
Al Arfaj Co.
2016.01 - 2023.02
Product specialist
Enmayat Company
2012.09 - 2015.12
Sales specialist
Eipico
2009.06 - 2011.12
Bachelor Of Social Work - Social Work
Cairo University
2003.09 - 2008.06