Good
Ahmed Elsakka
Logistics Operations Manager
Riyadh
Summary
Dynamic Logistics Operations Manager with a proven track record at Emdad Alfwary for Logistics Services, excelling in logistics analysis and team management. Achieved significant cost reductions through strategic route planning and enhanced vendor relationships, while fostering a collaborative environment that empowered team members and improved operational efficiency.
Overview
11
11
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Logistics Operations Manager
Emdad Alfwary for Logistics Services
Riyadh, Riyadh Region
12.2023 - Current
- Streamlined logistics operations by implementing efficient processes and procedures.
- Reduced transportation costs through strategic route planning and carrier negotiations.
- Trained and developed team members, fostering a positive work environment that promoted growth and development.
- Conducted thorough risk assessments of critical logistical elements regularly mitigating any potential disruptions proactively before they could occur.
- Managed vendor relationships, ensuring timely deliveries, accurate invoicing, and effective issue resolution.
- Managed warehouse inventory levels for optimal efficiency and cost control.
- Developed key performance indicators to monitor and drive operational improvements.
- Improved inventory accuracy by developing and implementing enhanced control systems.
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Developed and maintained knowledgeable and productive team of employees.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Established clear performance expectations for staff members, providing ongoing feedback to ensure high-quality results consistently achieved across the board.
Logistics Manager
Barq Nagd
Riyadh, Riyadh Region
05.2022 - 01.2023
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Developed strong relationships with vendors, leading to improved pricing and service levels.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Negotiated transportation and logistics contracts to reduce shipping costs.
- Directed shipping and receiving of wide range of products daily.
- Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Coordinated dispatching of 40 drivers to accomplish daily delivery requirements.
Operations Manager
Future Cader Oprating
Riyadh, Riyadh Region
05.2020 - 04.2022
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Analyzed and reported on key performance metrics to senior management.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Trained and guided team members to maintain high productivity and performance metrics.
Operations Manager
Cairo 3A Shipping Company
06.2018 - 01.2020
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented quality control systems to boost overall product consistency and reliability.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Sales Representative Team Leader
Rani International Refreshments Company
03.2016 - 04.2018
- Led a team of sales representatives to improve overall performance through mentoring, coaching, and regular evaluations.
- Developed new business opportunities by prospecting potential clients and presenting product benefits.
- Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Enhanced customer experience by addressing concerns promptly and providing tailored solutions based on their needs.
- Expanded market reach by identifying untapped segments and developing targeted campaigns to attract new customers.
Sales Manager
Royal Herbs Company
02.2015 - 01.2016
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Customer Service Representative
Etisalat Misr
Cairo
06.2014 - 12.2014
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Helwan University
Cairo 04.2001 -
Skills
Logistics analysis
Warehouse management
Transportation management
Safety management
Warehouse safety
Team management
Warehouse operations
Operational management
Client relationship management
Logistics management
Logistics oversight
Shipping and receiving operations
Demand planning
Software
Microsoft office programs
Certification
CM - Certified Manager Certification
Timeline
Logistics Operations Manager
Emdad Alfwary for Logistics Services
12.2023 - Current
Logistics Manager
Barq Nagd
05.2022 - 01.2023
Operations Manager
Future Cader Oprating
05.2020 - 04.2022
Operations Manager
Cairo 3A Shipping Company
06.2018 - 01.2020
Sales Representative Team Leader
Rani International Refreshments Company
03.2016 - 04.2018
Sales Manager
Royal Herbs Company
02.2015 - 01.2016
Customer Service Representative
Etisalat Misr
06.2014 - 12.2014
High School Diploma -
Helwan University
04.2001 -
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