AHMED ELZAIN
Riyadh city,Saudi Arabia
Summary
A confident and reliable IT support engineer with extensive practical experience of working with computers and resolving any support issues that are raised to the service desk. Possessing a proven ability to administer and control the operation, configuration and maintenance of computer based information systems, as well as having an eye for detail and able to multi-task under pressure. An excellent communicator, can relate well with people at all levels and has the flexibility of working well as part of a team and on my own. Meticulous Network Engineer offers expertise in hardware and software troubleshooting. Reduces corporate vulnerabilities with stringent security and disaster recovery planning. Proactive problem-solver with excellent file management skills.
Overview
7
7
years of professional experience
11
11
years of post-secondary education
Work history
IT support engineer
arabica caffee
Riyadh, Riyadh Region
08.2023 - Current
- Established and supported wireless LAN controllers and access points to provide wireless solutions with streamlined hardware.
- Monitored and performed hardware and software upgrades to network servers, including operating systems and applications.
- Tracked network and telephony devices for performance and load threshold metering.
- Carried out new hardware installations and updates, keeping systems functional and secure.
- Secured network systems by establishing and enforcing access control policies.
- Tested function of peripheral equipment and completed quality repairs.
- Provided [Number]-line helpdesk remote and telephone support to [Number] [Type] clients.
- Tracked computer system and network performance to identify root causes of issues.
IT MANAGER
MANASIM ALYASMIN
RIYADH KSA
01.2022 - Current
- Aligned IT strategy with business needs, prioritising value for money, security and contractual requirements.
- Managed technology resources within department budgets.
- Assessed system performance to advise on possible updates and improvements.
- Installed new technologies without disrupting workflow.
- Directed installation and configuration of computer hardware, operating systems and applications.
- Recruited and trained system analysts, programmers and engineers.
- Negotiated cost-efficient prices with vendors for new systems and services.
- Led IT support for 1st, 2nd, and 3rd line hardware and software issues.
- Trained IT support staff to manage enquiries from end-users with first-call resolution.
- Identified skill gaps and restructured IT team, increasing department capabilities.
IT MANAGER
AHMED HAFIZ ALBARBARI
KHARTOM SUD
09.2020 - 12.2021
- Monitored and updated software certifications for full compliance.
- Led information and communications strategy development.
- Managed team of IT support technicians, developing workflows and processes.
- Recommended upgraded technologies to meet evolving business requirements.
- Aligned IT strategy with business needs, prioritising value for money, security and contractual requirements.
- Managed technology resources within department budgets.
- Assessed system performance to advise on possible updates and improvements.
- Installed new technologies without disrupting workflow.
- Directed installation and configuration of computer hardware, operating systems and applications.
- Recruited and trained system analysts, programmers and engineers.
- Trained IT support staff to manage enquiries from end-users with first-call resolution.
- Identified skill gaps and restructured IT team, increasing department capabilities.
- Led ongoing management and improvement of end user device management service to [Number] users.
- Liaised with third parties to purchase end user equipment as necessary.
- Analysed system and software requirements to meet operational needs.
- Liaised with service users to ascertain necessary system improvements.
- Collaborated with crossfunctional teams to brainstorm technical solutions to business problems.
- Identified and recommended cost-effective technology solutions.
- Acted as first point of contact for hardware and software troubleshooting queries.
- Networked at industry seminars to build strategic business relationships.
- Communicated with clients to determine methods of accessing required information.
- Created visual representations of data for reports, presentations and meetings.
- Recruited, trained and managed IT teams to continually meet service user needs.
- Devised and integrated solutions to manage and improve end user devices.
- Identified organisational strengths and weaknesses for strategy development and planning purposes.
IT MANAGER
NEW LIVEL
SUD KHARTOM
01.2017 - 08.2020
- Led information and communications strategy development.
- Managed team of IT support technicians, developing workflows and processes.
- Monitored and updated software certifications for full compliance.
- Recommended upgraded technologies to meet evolving business requirements.
- Recruited and trained system analysts, programmers and engineers.
- Negotiated cost-efficient prices with vendors for new systems and services.
- Assessed data security and compliance to GDPR regulations.
- Maintained system security through regular testing and servicing.
- Trained IT support staff to manage enquiries from end-users with first-call resolution.
- Identified skill gaps and restructured IT team, increasing department capabilities.
- Liaised with third parties to purchase end user equipment as necessary.
- Led ongoing management and improvement of end user device management service to [Number] users.
- Analysed system and software requirements to meet operational needs.
- Acted as first point of contact for hardware and software troubleshooting queries.
- Collaborated with crossfunctional teams to brainstorm technical solutions to business problems.
- Identified and recommended cost-effective technology solutions.
- Networked at industry seminars to build strategic business relationships.
- Communicated with clients to determine methods of accessing required information.
Education
Bachelor of Technology - B.ca
M.K.U INDIA
01.2009 - 05.2013
CCNA, CCNP, CCIE - undefined
SUN MARS
03.2013 - 04.2017
CCTV System Design & Installation - undefined
GOLBOL TICHNOLOGY
02.2017 - 05.2017
MCITP,MCSE - undefined
SUN MARS
02.2014 - 05.2015
CCNA , CCNP SECURITY - undefined
GLOBOL TICHNOLOGY
03.2015 - 04.2016
Skills
- Speed of engagement in the work environment
- Work under pressure
- Containing crises
- Driving
- Network troubleshooting
- Engineering documentation
- Process management
- Windows Server [Number], [Number]
- Network diagnostics
- User support
- Troubleshooting network issues
- Network programming
- Vmware
- Network engineering
- Network configuration
- Office 365
- Network security management
Languages
Arabic
Native
English
Fluent
tamil
Beginner
Custom
- Football
- Swimming
- Coin Collecting
Personal Information
- Date of birth: 11/11/1988
- Nationality: SUDANESE
- Marital status: MARED
- Visa status: VALID
Timeline
IT support engineer
arabica caffee
08.2023 - Current
IT MANAGER
MANASIM ALYASMIN
01.2022 - Current
IT MANAGER
AHMED HAFIZ ALBARBARI
09.2020 - 12.2021
CCTV System Design & Installation - undefined
GOLBOL TICHNOLOGY
02.2017 - 05.2017
IT MANAGER
NEW LIVEL
01.2017 - 08.2020
CCNA , CCNP SECURITY - undefined
GLOBOL TICHNOLOGY
03.2015 - 04.2016
MCITP,MCSE - undefined
SUN MARS
02.2014 - 05.2015
CCNA, CCNP, CCIE - undefined
SUN MARS
03.2013 - 04.2017
Bachelor of Technology - B.ca
M.K.U INDIA
01.2009 - 05.2013
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