Ahmed Emara

Work History

Senior Service Manager

Exim Bank-SAMI AEC

Riyadh

11.2022 - Current

Work closely with the bank's IT team and other stakeholders to ensure that IT services are delivered in a timely, efficient, and effective manner
Applications SAP, Temenous T24,Outsystems, sharepoint,CRM, ARIS BPM, SAS and Moody
Responsible for managing relationships with third-party vendors and ensuring that they meet their service level agreements (SLAs)
Monitor the performance of IT services and identify opportunities for improvement
Manage the IT service desk, ensuring that incidents and service requests are resolved in a timely and efficient manner
Develop and maintain IT service management processes and procedures, ensuring that they are aligned with industry best practices
Manage the IT budget, ensuring that costs are controlled and that services are delivered within budget
Provide regular reports to senior management on IT service performance and trends.

IT Enterprise Architect

MOFA project-SAMI AEC

Riyadh

08.2021 - 03.2023

I have enough professional experience in IT infrastructure ( Cloud,Storage,servers,Network, secuirty..etc)
Identified issues, analyzed information and provided solutions to the current problems
Gained extensive knowledge in data entry, analysis and reporting.
Resolved problems, improved operations and provided exceptional service.
Developing and maintaining the organization's strategic goals and objectives and develops a technology roadmap that will support those goals
Ensuring alignment between technology and business strategy
understanding the business's current and future needs and developing technology solutions that will help the organization achieve its goals.
Overseeing the design and implementation of technology systems
Responsible for identifying potential risks associated with the organization's technology systems and processes and developing strategies to mitigate those risks
Evaluating and recommending new technologies
Communication with all Stakeholders level to get all information required

Senior Service Delivery Manager

Zatca Tabadul-SAMI AEC

07.2021 - 07.2022

And managing a team of technical specialists, as well as working closely with sales and marketing teams to promote the company's managed services offerings
Managing the delivery of services to customers, ensuring that service levels are met and issues are resolved in a timely manner
Work collaboratively with cross-functional teams, establish effective communication channels, and build strong relationships with stakeholders
Managing and developing a team of service delivery managers and technical specialists
Creating and implementing service delivery policies and procedures
Identifying areas for improvement in service delivery and implementing changes to improve efficiency and effectiveness
Providing regular reports to senior management on service delivery performance
Developing and managing budgets and financial forecasts for managed services
Managed technical teams for the infrastructure environment system and digital applications solutions not limited to o Storage ( Dell, HP, Netapp servers …etc) o Backup (Net Back up Veritas, Commvault ,HP Store onces) o Virtualization centers (VMware) o Network (Managed Cisco Edge Routers, Core Switches, Access Switches, ISE, ACI and Internet Gateways, WAN Links,
Internet Links, etc… and dealing with the 3 ISPs) o Cyber Security (Firewall, mail gateway
Symantec, lastline,carbon black,skybox,F5 WAF,LTM, IGA Sail Point, PAM Beyond trust ..etc) o Managing Help desk L1&2 Infrastructure and application digital services support o Microsoft SharePoint o Microsoft Dynamics CRM o SAP Success factors and s4Hana o Outsystems Low code o Temenos T24 core banking systems o SAS Risk Analytics, modules: o Moody’s Analytics

Director of Operation and Portfolio

Saudi Bell Group

12.2020 - 07.2021

Management Office
Our Main client was Zatca (Zakat, Tax and Customs Authority - ‫والجمارك‬ ‫والضريبة‬ ‫الزكاة‬ ‫,)هيئة‬ MOI 911 projects
My main responsibilities to oversee and manage the operational aspects of the organization, including the management of projects and portfolios
Lead the PMO team in the development, implementation, and maintenance of project management processes and methodologies
Establish and maintain project management standards, policies, and procedures to ensure consistent delivery of high-quality projects
Collaborate with cross-functional teams to plan and execute strategic initiatives that drive business growth and profitability
Develop and manage project budgets, timelines, and resource allocation to ensure successful project delivery within scope, time, and cost
Provide regular project status updates to stakeholders and executive management, identifying risks and issues and recommending solutions
Conduct post-project evaluations to identify areas for improvement and develop strategies for continuous improvement
Managed a team of 30+ employees, providing coaching and mentoring to improve performance and achieve organizational goals
Collaborated with senior leadership to develop and implement long-term business plans that aligned with company objectives.

PMO OFFICE HEAD

STC Data Center

Riyadh

02.2015 - 06.2021

Managing all stakeholders involved in data center migration to deliver the services for Application and telecom projects (IT application, NSS, Packet switching, OSS &IPMPLS) from old Data center 2 & 3 to new data center 46 and successfully migrated traffic of 523 telecom Cabinets including legacy equipment
For a staff of 18, coach and trained, prepared weekly, and monthly reports, and make presentation for executives
Performed professional follow up for daily activities
Audited vendor performance, corrective action errors which lead to short scheduling and resources utilization
Developed office operational guidelines for staff members increasing efficiency by 65%
Facilitates improved project team communications by having common processes and deliverables
Data analysis for performance reports submitted to me for project team involvement
Works with other department leaders to define, prioritize, and develop projects deliverable
Establish organization wide project reporting with a focus on value added advice and early identification and resolution of risk and issues
Projects achieved
First big migration in STC network from old data center to new data center (Award best employee in 2018)
Worked well in a team setting, providing support and guidance.
Managed time efficiently in order to complete all tasks within deadlines.
Strengthened communication skills through regular interactions with others.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Demonstrated strong organizational and time management skills while managing multiple projects.

Implementation Program manager

STC-MOI Network

Riyadh

03.2009 - 01.2015

Responsible for all ISP (IPMPLS (260 routers, and 170 new cabinets Transmission) activities (TX SDH & TX DWDM & TX protection and Mesh along with service system) and IPMPLS (PE-Agg, CPE) as expansion and new nodes in the STC existing networks which is required to build MOI network
Manage SP-Vendors and 15 STC staff for status and progress meetings in daily basis
Participate in business case creation for any new NEMO project (From Implementation View)
Manage Monitor and Evaluate NEMO vendors (AEC, Cisco, AMT, HU and ALU) performance according to the agreed contractual documents
Create vendor selection process for any new product, support service and monitoring tools
Working closely with Design and Finance to finalize the unit price list and agreed on BOQ list with total prices and sharing in the free of charge items and discount which will provide to us
Dry running monthly meeting for escalation issues to executives on time to get the agreed solutions and do the actions immediately
Monitor project progress with the team during weekly meetings and collect the lesson learned from the project
Used my strong problem-solving skills to troubleshoot effectively all issues and make corrective action
Utilized conflict management skills solving any project conflicts
Projects Achieved
Build STC-MOI big network green filed
Increase STC-MPLS network capacity
Expand Transmission infrastructure for STC-DWDM network
Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.

Hub Leader

Alcatel-Lucent

Nirobi

03.2007 - 12.2009

Service Delivery Team Hub, for East Africa and competence center manager for East and
Applied effective time management techniques to meet tight deadlines.
Worked effectively in fast-paced environments.
Developed strong communication and organizational skills through working on group projects.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Provided professional services and support in a dynamic work environment.
Proven ability to develop and implement creative solutions to complex problems.
Worked flexible hours across night, weekend and holiday shifts.
Learned and adapted quickly to new technology and software applications.
Demonstrated creativity and resourcefulness through the development of innovative solutions.

Senior Project Manager

Alcatel-Lucent

Cairo

04.2005 - 03.2007

Achieved adding of 500K DSL lines within STC access network
Implement PMI project management standards during project progress until delivery
Participating in sales forecast meetings weekly basis
Building Project Implementation plan with Work breakdown structure for all items in the project
Sending report to the higher management highlight the progress in against the milestones in the project
Take the corrective action for all technical problems and coordinate with Operations and maintenance department
Coordinate with all functional managers to facilitate the project delivery
Submitting the risk register for the customer to monitor the project progress
Working with procurement team for resources requirements
Close out the financial phase in my project with finance team in customer side
Deliver the agreed project results to the customer and get his acceptance & documents the lesson learned
III
Role: Technical Team lead for Core & Access department (DSL, ATM & IPMPLS) & Rollout Manager for 500 k lines DSL project

Senior Technical Engineer

Alcatel-Lucent

Cairo

02.2001 - 03.2004

Controlling and Monitoring all technical activities in field related to core fixed and wireless switching and ATM & Frame
Relay Network configurations in 7470 MSP, NMS Network management system (5620).7670 IP/MPLS Multisystem platform router switch (Based on IP, MPLS, OSPF, BGP)

Summary

Overview

Work History

Senior Service Manager

IT Enterprise Architect

Senior Service Delivery Manager

Director of Operation and Portfolio

PMO OFFICE HEAD

Implementation Program manager

Hub Leader

Senior Project Manager

Senior Technical Engineer

Education

MBA - Accounting And Business Management

BSc - Telecom & Electronics Engineering

Program Management professional training - undefined

Certified PMP # 2368236 - undefined

ITIL Expert Certificate in IT Service Management - undefined

SDN (service defined network - undefined

P3O - P3O Course

Skills

Accomplishments

Affiliations

Timeline

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