Ahmed Essam Mohamed
Qassim,Saudi
Summary
Personable sales representative adept at uncovering customer needs and guiding purchase decisions. Increases revenue with strategic sales techniques. Answers questions to overcome objections and close sales.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work history
Sales and customer service representative
Johnson Wax
Egypt, Fayoum
01.2019 - 12.2023
- Completed transactions to replace or exchange defective items.
- Resolved or escalated customer issues for high levels of satisfaction.
- Applied effective problem-solving skills to address customer concerns and enquiries.
- Monitored and reported on sales performance, identifying areas for improvement and growth.
- Responded promptly to customer questions to improve customer loyalty and satisfaction.
- Worked in collaboration with sales team to achieve collective targets and goals.
- Cultivated relationships with existing clients, identifying upsell opportunities and maximising sales potential.
- Maintained excellent client satisfaction by providing in-depth support.
- Maintained detailed records of customer interactions and transactions for efficient follow-up.
- Collaborated with internal teams to relay customer feedback for product and service improvements.
Sales and customer service representative
Halwani Bros
Egypt, Fayoum
01.2017 - 12.2018
- Completed transactions to replace or exchange defective items.
- Resolved or escalated customer issues for high levels of satisfaction.
- Applied effective problem-solving skills to address customer concerns and enquiries.
- Monitored and reported on sales performance, identifying areas for improvement and growth.
- Worked in collaboration with sales team to achieve collective targets and goals.
Sales and customer service representative
Ibn Sena Company
Egypt, Fayoum
01.2014 - 12.2017
- Recorded information about inquiries and complaints within internal database.
- Completed transactions to replace or exchange defective items.
- Demonstrated products to showcase features and benefits, enhancing customer understanding.
Education
Bachelor of Laws - LLB - Laws
Beni Suef University
Egypt, Beni Suef 01.2010 - 05.2013
Skills
- Data entry
- Shipping and receiving
- Customer relations
- Report generation
- POS systems
- Communication skills
- Public relations
- Team building
- Problem-solving
- Customer-focused
- Time management
- Marketing
Languages
Arabic
Native
English
Intermediate
Timeline
Sales and customer service representative
Johnson Wax
01.2019 - 12.2023
Sales and customer service representative
Halwani Bros
01.2017 - 12.2018
Sales and customer service representative
Ibn Sena Company
01.2014 - 12.2017
Bachelor of Laws - LLB - Laws
Beni Suef University
01.2010 - 05.2013
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