Ahmed Fouly

Objective:

Experienced retail professional seeking a challenging position as a Retail Area Manager to utilize my strong leadership skills, extensive retail management experience, and proven track record of driving sales and profitability.

Professional Experience:

• Oversee and manage multiple retail stores within the designated area, ensuring consistent implementation of company policies and procedures
• Develop and execute strategic plans to drive sales growth and increase profitability
• Analyse sales data and market trends to identify opportunities for improvement and implement corrective actions
• Recruit, train, and develop store managers and staff to deliver exceptional customer service and achieve sales targets
• Conduct regular store visits to assess performance, provide feedback, and ensure compliance with company standards
• Drove revenue increases and team morale by developing and deploying incentive's sales contests.
• Created and implemented best practice policies and processes to aid operational performance.
• Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
• Conducted audits and risk assessments to achieve regulatory compliance.
• Brought in exceptional candidates to boost team productivity and operational efficiency.
• Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
• Up skilled staff through targeted training opportunities, enhancing team capabilities.

• Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.
• Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
• Enforced licensing laws, health and safety regulations and all regulatory guidelines and legislation at all events.
• Oversaw daily store cleaning and general store maintenance to keep high company standards.
• Exceeded sales targets consistently by assisting customers in selecting and purchasing merchandise.
• Solicited customer feedback to understand customer needs and constantly improve product offerings.
• Understood what drives overall business success and prioritised and delivered quality results.
• Assisted in recruiting, hiring and onboarding store staff.
• Maximised profitability through efficient budgeting and identified opportunities for growth.
• Upheld positive and proactive approach to challenges, using initiative and demonstrating commitment and flexibility.
• Maintained strong partnership with Operations Manager to keep alignment and timely communication.
• Monitored stock levels and wrote timely order supply requests to replenish merchandise.
• Completed opening and closing procedures each day.
• Challenged and inspired team members to achieve business results.
• Set SMART goals for store team, developing staff abilities and increasing sales performance.
• Led regular staff performance reviews to provide guidance and support for individual development.
• Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
• Provided excellent customer care through prompt complaint resolution and quality of service.
• Acted as liaison between staff and management to improve store performance.

• Maximised profits by coaching sales floor team in cutting-edge relationship selling techniques to generate additional selling opportunities.
• Line managed employees by supervising training, monitoring performance and planning staff rotas.
• Communicated with staff at meetings regarding store results to help achieve team goals.
• Created merchandising plan to promote new services and products in store.
• Prepared and assisted with stock taking and ordering of low-stock items.
• Initiated sales leads through direct mailing and cold calling.
• Collaborated with marketing department to execute successful showroom events.
• Handled aspects of customer complaints with exchanges, customer compensation and overall customer satisfaction.
• Coordinated with sales team to quickly and efficiently fulfill orders.
• Oversaw showroom checklists to guarantee sales floor standards consistently met company criteria.
• Used strong product knowledge and familiarity with store's promotion policies to negotiate deals with clients.
• Refined and enforced company procedures to enhance showroom security, stock control and loss prevention.
• Oversaw smooth and efficient running of showroom operations for optimal results.
• Strived to achieve monthly, quarterly and yearly showroom sales goals.
• Drove up sales and profitability by proactively and reactively following up on leads.
• Directed shop floor replenishment processes to maximise accuracy and availability of inventory.