Ahmed Freabi Mohammed
Dammam,04
Summary
A well-presented, well-mannered, and articulate service field engineer (front office engineering) support professional with extensive experience of performing diagnostics and resolving a customer's technical problems via telephone, e-mail and one to one. Having a proven track record of successfully finding the root causes of problems, resolving them or forwarding suggestions for improvements. A problem solver who enjoys a challenge and can work well under pressure and who possesses strong customer service skills, good communication skills and attention to detail. Looking for a company which will challenge my problem-solving skills and allow me to continue to develop my knowledge and potential. Energetic Field Service Engineer with 5 year background performing repairs, installations and troubleshooting. Committed to providing optimum service support through phone and personal visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional repair services. Knowledgeable Field Service Supervisor with top strengths in planning, problem-solving and communication. Skilled in maintaining high customer satisfaction, controlling inventory and providing technical support.
Overview
14
14
years of professional experience
Work History
Service field engineering Maintenance AND installation Machine
Gulf Machines Trading Est. (GUMACO)
01.2018 - Current
Field Service Engineer
Fablab KSA
Riyadh , Riyadh
07.2017 - 08.2018
- Provided professional services and support in a dynamic work environment.
- Delivered services to customer locations within specific timeframes.
- Identified issues, analyzed information and provided solutions to problems.
- Proved successful working within tight deadlines and a fast-paced environment.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
FRONT OFFICE ENGINEER
MTN CONTRACTOR- MOBASHIER SERVICES CO. LTD
06.2016 - 12.2016
- Monitored network performance and uptime and responded quickly to incidents. - Develop customer-specific applications and network maintenance plans. - Evaluate network performance and create improvement strategies. - Provide technical support to clients, users, and management. - Coordinated disaster response plans with department management. - Upgraded system hardware and managed documentation. - Oversaw numerous projects simultaneously within budgetary restrictions. - Collaborated with engineers and project managers regarding parameters of client projects. - Maintained and upgraded network hardware
HELP DESK
NEELAIN UNIVERSITY
04.2013 - 11.2016
Technical Support Engineer
Public Transport Company Limited
Sudan
07.2010 - 07.2012
- Responsible for Servers, Desktops, Laptops, and peripherals
- Supporting for company system. - Duties: - Providing technical support over the phone to all IT users. - Handling in coming incidents via the phone / e-mail promptly and effectively
- Diagnosing and resolving a wide range of technical issues over the phone. - Take ownership of a call and seeing it through to closure. - Escalating calls and issues where necessary to senior managers & team leaders
- Investigating and implementing ways of reducing calls to the Help Desk. - Ensuring that all call details are captured and entered in the logging software
- Updating support documentation. - Answering & responding to all calls & requests within agreed time scales
- Keeping customers updated as to progress. - Provide troubleshooting and configuration support for client desktop and
Education
HIGH DIPLOMA IN MANAGEMENT - GENERAL BUSINESS - undefined
SUDAN ACADEMY
01.2015 - 1 2016
MSC. DATA AN COMMUNICATION NETWORK - undefined
AL NEELAIN UNIVERSITY
01.2013 - 1 2015
B.Sc. COMMUNICATION SYSTEM & ENGINEERING - undefined
UNIVERSITY OF SCIENCE AND TECHNOLOGY
01.2005 - 1 2010
Skills
Customer Service
Tested equipment performance and demonstrated operation and servicing of equipment to customer
Testing and calibration
Customer service management
Managed maintenance data records and tracked operating information for onsite reference
Updated and maintained assigned machines per manufacturer specifications
Tested equipment performance and demonstrated operation and servicing best practices
Recommended design changes, upgrades and replacements to improve systems performance
Equipment installation and repair
Technical Support
Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems
Performed onsite installation, modification and maintenance of systems and equipment
Documentation
Mechanical troubleshooting
Trained personnel to align objectives, strengthen competencies and standardize operations
Knowledgeable Field Service Supervisor with top strengths in planning, problem-solving and communication Skilled in maintaining high customer satisfaction, controlling inventory and providing technical support
Personal Information
- Date of Birth: 03/26/87
- Gender: Male
- Nationality: Sudanese
- Marital Status: Married
Timeline
Service field engineering Maintenance AND installation Machine
Gulf Machines Trading Est. (GUMACO)
01.2018 - Current
Field Service Engineer
Fablab KSA
07.2017 - 08.2018
FRONT OFFICE ENGINEER
MTN CONTRACTOR- MOBASHIER SERVICES CO. LTD
06.2016 - 12.2016
HIGH DIPLOMA IN MANAGEMENT - GENERAL BUSINESS - undefined
SUDAN ACADEMY
01.2015 - 1 2016
HELP DESK
NEELAIN UNIVERSITY
04.2013 - 11.2016
MSC. DATA AN COMMUNICATION NETWORK - undefined
AL NEELAIN UNIVERSITY
01.2013 - 1 2015
Technical Support Engineer
Public Transport Company Limited
07.2010 - 07.2012
B.Sc. COMMUNICATION SYSTEM & ENGINEERING - undefined
UNIVERSITY OF SCIENCE AND TECHNOLOGY
01.2005 - 1 2010