Ahmed Freabi Mohammed

A well-presented, well-mannered, and articulate service field engineer (front office engineering) support professional with extensive experience of performing diagnostics and resolving a customer's technical problems via telephone, e-mail and one to one. Having a proven track record of successfully finding the root causes of problems, resolving them or forwarding suggestions for improvements. A problem solver who enjoys a challenge and can work well under pressure and who possesses strong customer service skills, good communication skills and attention to detail. Looking for a company which will challenge my problem-solving skills and allow me to continue to develop my knowledge and potential. Energetic Field Service Engineer with 5 year background performing repairs, installations and troubleshooting. Committed to providing optimum service support through phone and personal visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional repair services. Knowledgeable Field Service Supervisor with top strengths in planning, problem-solving and communication. Skilled in maintaining high customer satisfaction, controlling inventory and providing technical support.

• Date of Birth: 03/26/87
• Gender: Male
• Nationality: Sudanese
• Marital Status: Married