Ahmed gamal
RIYADH~101,Saudi Arabia
Summary
A seasoned professional with expertise in business automation tools, Microsoft Office, and customer relationship management software. Demonstrates exceptional leadership aptitude and resilience under pressure, excelling in key account handling and strategic decision-making. Proficient in lead generation, campaign management, and market analysis, with a strong focus on process improvement and customer retention tactics. Adept at networking, warm and cold calling, and utilising Salesforce to drive business growth. Career goals include leveraging skills to enhance organisational efficiency and market adaptability.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Operations and business development manager
Wajeef insurance broker company
Riyadh, Riyadh Region
03.2024 - Current
- Drove revenue growth with innovative sales strategies.
- Devised comprehensive business plans, enabling sustainable growth.
- Fostered client relationships, leading to increased brand loyalty.
- Collaborated with stakeholders to align business goals and objectives.
- Executed successful product launches, driving market penetration.
- Handled crisis situations effectively, minimising impact on business operations.
- Negotiated contracts with vendors to secure best possible terms.
- Delivered excellent customer service by addressing queries promptly and effectively.
- Optimised operational procedures for improved productivity.
- Led cross-functional teams to deliver complex projects on time and budget.
Operations and business development manager
Amin insurance broker company
Riyadh, Riyadh Region
01.2021 - 03.2024
- Managed team of staff, driving performance with motivational strategies to exceed sales targets.
- Grew annual revenue by500% with targeted sales and marketing strategy.
- Supported front-line sales teams with well-coordinated administrative operations.
- Defined business strategies and roadmaps to drive performance across sales, promotions and marketing departments.
Director of customer service and sales support
Al Nawawi Pharmacy Group
cairo, Egypt
04.2018 - 01.2021
Deputy general manager
Unlimted Insurance Agency (malath)
Riyadh, Riyadh Region
01.2017 - 03.2018
Operations manager
Unlimited Insurance Agency (malath)
Riyadh, Riyadh Region
01.2016 - 01.2017
Retail branch manager
Gulf Union Insurance Company
Riyadh, Riyadh Region
01.2014 - 01.2016
Education
Bachelor - Social service
South Valley University
Sohag. Egypt 09.2006 - 07.2010
Skills
- Adaptability to market changes
- Business automation tools proficiency
- Microsoft office mastery
- Key account handling
- Leadership aptitude
- Resilient to pressure
- Customer relationship management software
- Salesforce
- Lead generation
- Process Improvement
- Excel proficiency
- Customer retention tactics
- Campaign management
- Strategic decision-making
- Market analysis
Timeline
Operations and business development manager
Wajeef insurance broker company
03.2024 - Current
Operations and business development manager
Amin insurance broker company
01.2021 - 03.2024
Director of customer service and sales support
Al Nawawi Pharmacy Group
04.2018 - 01.2021
Deputy general manager
Unlimted Insurance Agency (malath)
01.2017 - 03.2018
Operations manager
Unlimited Insurance Agency (malath)
01.2016 - 01.2017
Retail branch manager
Gulf Union Insurance Company
01.2014 - 01.2016
Bachelor - Social service
South Valley University
09.2006 - 07.2010
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