Ahmed Gamal
Riyadh,saudi
Summary
Results-driven Area Operation Manager and Training Associate with extensive experience in multi-unit operations, team development, and training excellence within KFC / Americana Restaurants. Skilled in driving sales growth, operational efficiency, and brand compliance across high-volume QSR outlets. Adept at coaching and mentoring restaurant leadership, implementing standardized training programs, and improving customer satisfaction and operational KPIs. Proven track record in new store openings, underperforming store turnarounds, and multi-unit P&L management, delivering measurable improvements in productivity, profitability, and team engagement.
Overview
11
11
years of professional experience
2026
2026
years of post-secondary education
Work history
Area Operations Manager
Americana Restaurants (KFC)
Riyadh, KSA
03.2024 - Current
- Supported management of daily operations across Riyadh, Hail, and Hafr Al-Batin regions,
- Assisted in achieving highest sales volume in Riyadh area.
- Improving the sales performance to be +6% instead of -13% vs last year.
- Aided in improving EBITDA from 15% to be 23%.
- Facilitated opening of new store in Hail, achieving 104% of feasibility study targets.
Training Associate for Central Region (RYD)
Americana Group (KFC)
Riyadh, KSA
01.2022 - 02.2024
- Led the training for up to 250 Branches at a time. Contribute to many KPIs in KSA, ROCC, SOS, Crunch time, Kiosk, and VOC and Track the performance on a daily basis to the team to identify the bottlenecks and create the AP.
- Open 25 new stores and 19 catering projects across KSA from the training and operation Excellence perspective.
- Regularly conduct field training Visits (Audit) to measure the training and operation excellence process and the execution.
- Conducting the LTOs Training.
- Trained new hires on company policies, and procedures, and created training materials, including PowerPoint presentations and handouts.
- Conducted needs assessments to determine training requirements.
- Evaluated the effectiveness of training programs online & practical and made recommendations for improvements.
- Responsible for the bench plan quarterly and Conducting the promotions assessments for the Existing talents of SL and ASL.
- Responsible for all Systems and Technologies awareness for all employees.
- Actively engage and participate in Operation Excellence project teams.
- Maintains a performance and improvement culture.
- Be an impactful Change Agent. Take initiative to reach out and drive changes.
- In the Role of Area Coach, Setting Sales Targets. Ability to analyze data and present Findings.
- Planning the strategy for the operations and implementing them.
- Setting goals for all the stores in their jurisdiction.
- Hire New employees as per the requirements.
- Managing the P&L for the respective area.
Restaurant General Manager
Americana Group (KFC)
Riyadh
10.2019 - 12.2021
- Led a high-volume KFC restaurants achieving consistent sales growth and profitability while meeting all brand and operational standards.
- Increased overall store sales by 9% within 7 months through improved operational efficiency and local marketing initiatives.
- Managed daily P&L, cash controls, and forecasting, consistently meeting or exceeding budget targets.
- Reduced food cost by 2% through better inventory control and demand forecasting.
- Maintained food safety, HACCP, and brand audit scores above 95%, ensuring full compliance with KFC global standards.
- Developed shift leaders and assistants, resulting in internal promotions and a stronger leadership pipeline.
- Delivered high customer satisfaction scores, maintaining brand standards and service excellence
Assistant Restaurant Manager
Americana Group (KFC)
Riyadh
10.2017 - 07.2019
- Supported end-to-end operations of a high-volume KFC restaurant, ensuring strict adherence to Americana & Yum! Brand standards
- Contributed to achieving sales, profitability, and growth targets through effective shift management and floor control.
- Acted as Manager-in-Charge during Restaurant Manager absence, ensuring smooth operations and decision-making
- Assisted in new store opening / relaunch activities including training, readiness, and operational setup
- Managed supply inventory to avoid shortages or excesses.
Shift supervisor
Americana Group (KFC)
Riyadh
07.2015 - 10.2017
- Improved service speed and order accuracy through effective shift planning.
- Led team performance during peak periods to meet sales and service KPIs.
- Monitored cash handling, POS accuracy, and shift cash reconciliation with zero shortages.
- Assisted in controlling food cost and waste through proper portioning and stock rotation (FIFO).
- Handled customer complaints professionally, resolving issues and maintaining brand reputation.
- Trained and coached new crew members, improving onboarding speed and performance.
- Acted as the first point of contact for operational issues during shifts.
Education
Bachelor - Tourism & Hotel Management
Sadat City University
EgyptSkills
KFC Operations & Brand Excellence
- Multi-Unit KFC Operations Management (High & Medium Volume Stores)
- Food Safety, HACCP, and Quality Assurance Excellence
- Speed of Service (SOS) & Throughput Optimization
- Drive-Thru & Dine-In Operations Excellence
- Full P&L Ownership Across Multiple KFC Restaurants
- Food & Labor Cost Control in Line with Americana Targets
- Margin Improvement Through Waste & Yield Control
- Inventory Management & Supply Chain Coordination
Training & Development (Americana Culture)
- Designing and delivering effective training programs for existing & Newcomers (Store Management team, Area coaches and Operation managers)
- In-depth understanding of KFC standard operating procedures (SOPs)
- Conducting Training Sessions for LTOs, New programs, regularly refreshment sessions
- Conducting and design training audits for the training and operation excellence
- Complaint Resolution & Service Recovery Excellence
- Local Store Marketing (LSM) & Promotions Execution
- Sales Uplift Through Execution Discipline
- New Store Openings (NSO) & Pre-Opening Readiness
- Underperforming Store Turnaround & Stabilization
- Cross-Functional Coordination (HR, QA, Supply Chain, Marketing)
- Health, Safety & Security Management (HSE)
- Risk Assessment & Incident Prevention
- Legal & Corporate Compliance (Americana Policies)
Languages
English
Native
Arabic
Native
French
Intermediate
Timeline
Area Operations Manager
Americana Restaurants (KFC)
03.2024 - Current
Training Associate for Central Region (RYD)
Americana Group (KFC)
01.2022 - 02.2024
Restaurant General Manager
Americana Group (KFC)
10.2019 - 12.2021
Assistant Restaurant Manager
Americana Group (KFC)
10.2017 - 07.2019
Shift supervisor
Americana Group (KFC)
07.2015 - 10.2017
Bachelor - Tourism & Hotel Management
Sadat City University