Seeking for a challenging opportunity in a productive environment where my background and experience can
be well utilized. Innovative Senior business analyst known for delivering actionable insights and driving process improvements. Led cross-functional teams to streamline operations, resulting in significant cost reductions and improved efficiency. Excel at stakeholder communication, ensuring alignment and successful project outcomes.
• Customer: NCGR
Strategic Collaboration & Analysis:
• Collaborated with business leads and senior management to understand challenges and gain insights.
• Analyzed business operations to identify strengths, weaknesses, and areas for automation or improvement.
• Develops functional specifications and system design specifications for client engagements.
Requirements & Integration:
• Led comprehensive requirements gathering sessions, clarifying and documenting complex business needs.
• Actively ensured that requirement overlaps across portfolios were addressed and considered by all business leads.
• Works with client personnel to identify required changes.
Team Excellence & Business Support:
• Fostered a high-performance culture, ensuring teams met organizational expectations in business analysis, system analysis, and user experience.
• Additionally, offered dedicated support to address business-related inquiries and challenges, guaranteeing efficient resolutions and smooth business operations.
• Understands how to communicate difficult/sensitive information tactfully.
Innovative Product Leadership:
• Leading a diverse team of professionals in the development and delivery of innovative digital products, enhancing team productivity and fostering a culture of innovation.
• Orchestrating the rollout of new product launches, ensuring comprehensive training is provided and all prerequisites are met for successful market introduction.
• Works with client personnel to identify required changes.
Agile Product Enhancement:
• Overseeing the refinement of features, optimization of user experience, and ensuring digital products meet evolving end-user requirements, using agile principles to drive enhancements.
• Monitoring the competitive landscape and industry trends, leading to the ideation and successful launch of new digital products that address emerging customer needs and enhance the organization's service offerings.