Ahmed Gomaa
Riyadh,Saudi Arabia
Summary
Accomplished professional with expertise in client account management, business development, and financial reporting. Demonstrates exceptional sales expertise and customer retention skills, driving key account management and aftersales strategy planning. Proven ability to oversee teams effectively, aiming to leverage skills for continued growth in strategic business roles.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work History
Aftersales manager - RAK Account
Galadari Trucks and Heavy Equipment
Ras Al Khaimah - UAE, United Arab Emirates
01.2015 - Current
- Oversaw stock management procedures ensuring optimal availability of spares for quick turnaround times during repairs.
- Fostered long-term relationships with key clients; enhanced customer loyalty and repeat purchases.
- Maintained high levels of communication with customers post-sale, ensuring their needs were met fully.
- Created customized service plans according to individual client requirements; this led to an increase in client satisfaction ratings.
- Boosted brand loyalty with targeted aftersales marketing campaigns.
- Improved customer satisfaction by developing and implementing effective aftersales strategies.
Training manager
Galadari trucks and heavy equipment co
Dubai - United Arab Emirates, UAE
11.2012 - 12.2014
- Create e-learning content, classroom-based courses, and on-the-job training programs, ensuring a mix of learning formats for diverse employee needs.
- Facilitate workshops, seminars, and hands-on training, ensuring a balance of theoretical knowledge and practical application.
- Increased accessibility to training workshops and materials by catering to specific requests.
Workshop manager
JAIDAH Motors & Trading Company
Qatar, Qatar
08.2009 - 10.2012
- Worked closely with design teams ensuring accurate translation of blueprints into finished products.
- Conducted quality control checks, ensuring high standards of workmanship.
- Troubleshot mechanical issues promptly, reducing downtime and losses.
- Collaborated with suppliers for getting best deals on workshop materials and tools.
Service engineer
Egyptian international company EIM
Cairo , Egypt
12.2006 - 08.2009
- Liaised regularly with suppliers for timely parts acquisition, reduced equipment downtime.
- Performed extensive repair works to restore functionality in faulty machines.
- Demonstrated excellent problem-solving skills, consistently resolved challenging technical issues.
- Assured client satisfaction with immediate and effective troubleshooting of equipment malfunctions.
Education
Bachelor in Mechanical Engineering - Mechanical Engineering
AL AZHAR University
Egypt 09.2001 - 05.2006
Skills
- Client account management
- Business development
- Financial reporting
- Sales expertise
- Customer retention expertise
- Team oversight
- Key account management
- Aftersales strategy and planning
Languages
Arabic
Native
English
Fluent
Affiliations
- Football
- Reading
Timeline
Aftersales manager - RAK Account
Galadari Trucks and Heavy Equipment
01.2015 - Current
Training manager
Galadari trucks and heavy equipment co
11.2012 - 12.2014
Workshop manager
JAIDAH Motors & Trading Company
08.2009 - 10.2012
Service engineer
Egyptian international company EIM
12.2006 - 08.2009
Bachelor in Mechanical Engineering - Mechanical Engineering
AL AZHAR University
09.2001 - 05.2006
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