Ahmed Hamdona
Riyadh,Saudi Arabia
Summary
Results-driven Certified Project Manager PMP-PMI with over 20 years in mechanical engineering. Expertise in developing maintenance and operational procedures, successfully implementing performance-based agreements to enhance machinery reliability and reduce costs. Actively seeking Technical/Managerial opportunities to leverage global experience in facility management.
Overview
33
33
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Service Department Manager
ETECHS Jubail
Jubail
2023.01 - 2024.01
- In a multi-service agreement with diverse customers and cultures, I spearheaded the development and execution of strategies aimed at enhancing the efficiency of our service department and maximizing customer satisfaction.
- By leading successful initiatives, we achieved notable improvements in customer satisfaction ratings, thereby fostering increased repeat business and loyalty.
- To continuously elevate staff performance and productivity, I conducted regular evaluations and facilitated training sessions, ensuring that our team remained at the forefront of industry practices.
- In a bid to optimize operational costs, I implemented cost-saving measures and streamlined service processes, resulting in enhanced efficiency across the board.
- Working closely with vendors and suppliers, I maintained effective coordination to ensure the timely delivery of parts and supplies, minimizing any potential disruptions in our service delivery.
- To uphold the highest standards of professionalism, I diligently maintained accurate records of service history, inventory, and financial transactions, enabling seamless tracking and accountability.
Facilities manager
Wafir
Jeddah
2018.01 - 2022.01
- Supervise and lead all maintenance processes and operations, repair and upkeep operations of the company’s facilities, my duties include maintaining machinery, planning repair activities, developing maintenance procedures, understanding maintenance machinery and equipment, as well as outstanding written and verbal communication skills.
- All work-related pertains to the physical building structure; heating, cooling, and ventilation (HVAC), fire safety systems, plumbing, lighting, electrical, mechanical, and building maintenance.
Project Manager
Arabian International Company (AIC)
Jeddah
2017.01 - 2019.01
- In Arabian International Company (AIC), I held the responsibility for overseeing the quality, budgeting, project scheduling, health and safety, and engineering performance of all activities related to the Riyadh Train stations project.
- My primary focus was to ensure that projects were adequately staffed and supervised, allowing us to meet the predetermined schedules and deliverables effectively.
- To foster positive relationships with customers and contractors, particularly those in operations and retail sectors, I diligently ensured that all work was carried out in strict compliance with contractual requirements and specifications.
- Achievements:
- Riyadh Metro (railway): Manage engineering, improvement and implementation steel construction stations.
- 75% saving on manufacturing costs through purchasing of parts.
- Handled customer complaints with empathy and composure.
- Proactively participated in meetings and helped create new practices.
- Answered calls, responded to emails, and spoke with clients face-to-face.
- Processed a range of documentation and entered information into databases.
- Led cross-functional team to successfully deliver multiple projects within scope, budget, and schedule.
- Implemented project management best practices to improve efficiency and effectiveness of team.
- Facilitated communication and collaboration among project stakeholders to drive project success.
Warranty Manager
BD Diesel
Vacuver, BC
2014.01 - 2017.01
- Managed warranty claims and processes, ensuring timely resolution and customer satisfaction at a high-volume automotive dealership.
- Collaborated with technical teams to resolve warranty issues and improve product quality.
- Analyzed warranty data and trends to identify areas for improvement and cost savings.
- Negotiated warranty coverage terms with suppliers and vendors to optimise benefits and control costs.
- Investigated turbo failures for compliance with manufacturer policies using root cause analysis.
Senior facilities manager
ABB Automation/ABB Full Service
Riyadh
1999.06 - 2014.08
- Led cross-functional team to deliver multiple projects within budget and schedule.
- Allocated manpower to facilities in line with project schedules.
- Monitored work progress with team members to confirm job status.
- Managed and motivated team of reports.
- Managed safety and environmental facilities through safety observation tours.
- Held regular meetings, arranging required training and maintaining output.
- Tracked changing project schedules, costs, and change order requests.
- Advised purchasing on material and parts procurement for ABB facilities.
- Tracked manufacturing efficiency KPIs and planned preventive maintenance using Maximo.
- Delivered 25% more reliable machinery and reduced maintenance costs by 25%.
- Identified and mitigated project risks to protect timeline and budget.
Service Engineer
Bahrain Shipyards and Dry-dock ASRY
1996.01 - 1998.01
- Management and execution of Ship Repair and Maintenance report to Ship Manager.
Marine Engineer
NSCSA
1991.01 - 1996.01
- Contributed to NSCSA fleet operations while gaining hands-on experience in multiple roles.
Education
First Class Marine Engineer Certificate - Chief Engineer
Faculty of Maritime Studies university of Rijeka Croatia
Rijeka, Croatia 1996.01 - 1996.01
Bachelor Degree of Mechanical Engineering - undefined
Arab Academy for Science, Technology & Maritime Transport
Alexandria, Egypt 1988.01 - 1991.01
Skills
- Customer service management
- Team leadership
- Leadership
- Analytical problem-solving
- Process improvement culture
- Communication skills
- Interpersonal skills
- Self-directed work
Websites
Certification
- PMP CERTIFICATION FROM PMI, PMP Number: 3370857
- Site Manager Training in ABB Sweden.
- Project Management & 6-Sigma Training at ABB Riyadh.
- First Aid Training from Canada.
- Balancing Rotating Equipment, Schenck ABB KSA.
- Metal Spray technical Training Course hot and cold, Castolin, Switzerland.
- Turbocharger Repair training from Holset Turbo and Borg Warner in the USA.
LANGUAGES
Arabic and English
Arabic is my native language and English Advanced (Ielts 7)
REFERENCES
- Merdah, Mohammed, Mohammed@Merdahsa.abb.com, +966 50 521 7109, ABB Saudi Arabia
- Mohd, Alostaz, PhD, PEng, m.alostazaicsteel.com, +9660542338150, Asfan Facility - AIC, Head of Projects Department
SAUDI DOCUMENTS
Saudi transferable residency (Iqama)and Saudi driving license
Timeline
Service Department Manager
ETECHS Jubail
2023.01 - 2024.01
Facilities manager
Wafir
2018.01 - 2022.01
Project Manager
Arabian International Company (AIC)
2017.01 - 2019.01
Warranty Manager
BD Diesel
2014.01 - 2017.01
Senior facilities manager
ABB Automation/ABB Full Service
1999.06 - 2014.08
First Class Marine Engineer Certificate - Chief Engineer
Faculty of Maritime Studies university of Rijeka Croatia
1996.01 - 1996.01
Service Engineer
Bahrain Shipyards and Dry-dock ASRY
1996.01 - 1998.01
Marine Engineer
NSCSA
1991.01 - 1996.01
Bachelor Degree of Mechanical Engineering - undefined
Arab Academy for Science, Technology & Maritime Transport
1988.01 - 1991.01