Ahmed Hawsawi
Jeddah,Jeddah
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver, working effectively and productively with diverse customers and individual needs.
Accomplished Customer Service Representative of [Number] years, consistently maintaining customer satisfaction and contributing to company success. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Customer service representative
Lumi rental car
Jeddah, Saudi Arabia
07.2021 - Current
- Provided high-quality customer service across diverse client needs
- Managed reservations, contracts, billing, and customer records accurately
- Resolved customer inquiries and complaints efficiently and professionally
- Explained policies, procedures, and service options clearly
- Handled payments and ensured compliance with company standards
- Worked effectively within a team and under pressure
Primary Installations Company for Electrical Works
Team leader
AL Madinah, Saudi Arabia
10.2017 - 07.2021
- Supervised and supported team operations
- Ensured service quality and policy compliance
- Resolved escalated customer issues
- Trained and guided team members
Customer service officer
Saudi Marketing Company
Jeddah, Saudi Arabia
08.2016 - 07.2017
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to improve service processes and enhance customer satisfaction levels.
- Trained new staff on company policies and effective communication techniques to ensure consistency in service delivery.
- Assisted in maintaining accurate records of customer interactions and transactions in the database.
- Engaged with customers to gather feedback and identify areas for service improvement and product development.
Education
Higher National Diploma - Tourism and travel
College of Tourism and Hotel
Medina08.2020
Skills
- Delivery timeframe estimation
- Courtesy etiquette
- Client-Focused approach
- Pressure handling
- Familiarity with company policies
- Time-Management prowess
- Resilience to stressful situations
Languages
Arabic
Native
English
Intermediate
B1
Certification
Airport security awareness
Lumi CSEs Development program
Timeline
Customer service representative
Lumi rental car
07.2021 - Current
Primary Installations Company for Electrical Works
Team leader
10.2017 - 07.2021
Customer service officer
Saudi Marketing Company
08.2016 - 07.2017
Higher National Diploma - Tourism and travel
College of Tourism and Hotel