Ahmed Inamdar

Manage the overall operations of commercial vehicle service center Inspects, diagnoses, and locates mechanical difficulties in heavy vehicles and reviews repairs and servicing work upon completion. Troubleshoots malfunctions in heavy vehicles and repairs. Diagnoses problems, disassemble units, repairs or replaces parts, and reassembles units. Performs routine maintenances checks and adjustments on such things as fluid levels, hoses, belts, brakes, tires, and clutches; changes filters and oil, and lubricates vehicles and motor-driven equipment Maintains service logs and records of maintenance on the heavy vehicle, using fleet maintenance and management software, Estimates needs and requests supplies, materials, tools, and equipment. Keeps tools, equipment, and work area clean, organized, and in good working condition. Prepares work orders and cost materials estimates.

Manage the depot engineering team in accordance with FirstGroup policies, standard operating procedures, and all relevant legislation. Work with the Training function to ensure that engineering teams are competently trained, and to achieve agreed establishment requirements. Support the induction and development of an engaged,

talented, and high-performing engineering team, nurturing an innovative and continuous improvement culture. Conduct any disciplinary, grievance, or absence management reviews in accordance with Company policy. In line with standard policies and procedures, plan and manage the maintenance and servicing of the fleet, ensuring vehicles comply with all statutory regulations. Work alongside the Stores Manager to ensure optimum management of stock, including accurate and timely processing of warranty claims. Maintain depot plant and equipment, ensuring all external contract maintenance is carried out in line with contractual agreements. Maintain accurate records for all aspects of engineering standards and performance, including fleet and environmental management. Perform regular audits to confirm compliance with legislative and company standards. Improve engineering and environmental performance in a sustainable manner, with a key focus on improving lost miles and breakdowns, resulting in delivery of agreed key performance indicators. Deliver agreed on performance improvement plans and engineering costs within budget. Comply with a requisition to pay procedures and delegated authorities. Ensure an effective working relationship with recognized trade union representatives and officials. Ensure positive working relationships are maintained between operations and engineering functions to ensure a consistent customer experience.

Managed daily operations of the workshop to perform vehicle repairs and deliveries on time. Visited client sites to attend vehicle breakdowns. Performed staff management and capacity planning operations. Identified areas of cost control and manage expenses within the allotted budget. Ensured workshop operations were in accordance with Health, Safety, and Environmental standards. Developed best practices to ensure smooth and efficient workshop operations.

Direct and coordinate, through subordinate personnel, activities of workers engaged in diagnosing and repairing automobile malfunctions. Monitor operations to ensure that services rendered conform to company policy and standards. Coordinate activities of staff personnel conducting research and testing program on automotive equipment considered for acquisition for such factors as operational performance, operational and maintenance costs, the safety of operation, and compliance with environmental laws and regulations. Reviews and submits staff proposals for modifications to vendor or manufacturer. Direct procurement of all types of company-owned- and-operated automotive equipment, and materials, supplies, and parts required to maintain automotive equipment, garages, and storage facilities. Coordinate automotive repair and maintenance services to obtain maximum utilization of automotive equipment and prevent operational delays in other departments. Resolve customer complaints. Review operational expenses and collection reports for accuracy. Authorize acquisition of tools, equipment, and parts. Hire, discharge, and assist in training workers. Contact advertising media to publicize services. Explaining vehicle features, controls, accessories, and benefits to customers. Conducting daily and weekly sales meetings with showroom sales staff. Determining individual and team sales goals. Ensuring that accurate customer

data is kept in administrative databases. Finding out a customer’s vehicle needs through talking to them. Arranging for vehicles to be delivered to customers on time. Developing and coordinating best practices for the most efficient and effective sales approach.

Oversee the implementation of operational activities effectively & smoothly in the workshop, and prioritize the work flow as needs. Handle the customer complaints, and ensure of removing all grievances. Supervise employee scheduling with the team leader, positioning and justify as work situation needs. Ensure availability of spare parts by coordinating the spare parts department. Ensure employee's technical performance/ equipment’s usage are as per ISO/ operational standards and coach the employees as required. Ensure proper implementation of procedures that enhance customer satisfaction. Analyze the workshop operation performance, and suggest action to improve opportunities. Prepare all periodical reports required, analyze and discuss the results with management and staff. Ensure employees follow up on personal safety procedures. Ensure equipment and tools are kept clean and in a safe condition for use. Ensure proper implementation of promotion campaigns activities in coordination with marketing & sales departments.

Coordinate with the training department to schedule employees' training needs, ensure final certification results, and monitor their performance after training. Comprehensive knowledge of vehicle equity, values, and trade-in options. Able to lead by example.

Understanding of all applicable laws governing the sale or lease of a vehicle. Ability to work effectively with all levels of an organization. Detail-oriented and analytical with solid organizational skills.

Greeted customers, scheduled service appointments, and received vehicle information. Attended requests of the service desired and explained the repair and service order. Generated the profit by selling service, repairs, and parts. Handled customer complaints and ensured high customer satisfaction standards. Promoted the service facilities to increase repeat business. Performed after-sales follow-ups and developed strong relationships.