Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Ahmed Ismail

Ahmed Ismail

Banker
Riyadh

Summary

Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.

Overview

11
11
years of professional experience
4
4
years of post-secondary education

Work History

Sales Consultant

Emirates National Bank Of Dubai ENBD
Riyadh
12.2022 - Current
  • Created detailed sales presentations to communicate product features and market data.
  • Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic

Sales Team Leader

National Bank Of Egypt NBE
Cairo
12.2017 - 11.2022
  • Refined team workflows to better capitalize on individual strengths and maximize market share.
  • Expanded company customer base and cemented market presence by implementing strategic sales plans.
  • Supported stores conducting sales promotions and special events.
  • Managed 15 member sales team activities to consistently meet 150% of sales quotas.

Sales Specialist

National Bank Of Kuwait NBK
Giza
10.2017 - 11.2017
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Drafted, finalized and submitted paperwork to complete sales.

Sales Representative

Barclays Bank
Cairo
09.2016 - 09.2017
  • Trained and mentored new sales representatives.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Retained excellent client satisfaction ratings through outstanding service delivery.

Host Manager

Olives Restaurants
Cairo
01.2016 - 08.2016
  • Interacted with guests to obtain positive or negative feedback and constructively apply information.
  • Participated on floor during service to set and monitor performance standards and rectify staff or guest issues.
  • Monitored customer satisfaction through table touching, floor presence, focus groups and responding to customer inquiries.
  • Certified and maintained cleanliness and general upkeep of dining room, bar and other guest contact areas to meet sanitation protocols.

Income Auditor

Nubian Village Hotels
Sharm El Shaikh
04.2013 - 12.2015
  • Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
  • Performed observations and evaluated supporting documents to supplement audit findings.
  • Executed audit phases and entered data into accounting software for analysis.
  • Interviewed auditees to gather data needed to conduct audits.

Education

Bachelor of Commerce - Management Information Systems

High Institute For Management Sciences HIMS
Egypt
09.2008 - 07.2012

Skills

Product and service knowledge

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Timeline

Sales Consultant

Emirates National Bank Of Dubai ENBD
12.2022 - Current

Sales Team Leader

National Bank Of Egypt NBE
12.2017 - 11.2022

Sales Specialist

National Bank Of Kuwait NBK
10.2017 - 11.2017

Sales Representative

Barclays Bank
09.2016 - 09.2017

Host Manager

Olives Restaurants
01.2016 - 08.2016

Income Auditor

Nubian Village Hotels
04.2013 - 12.2015

Bachelor of Commerce - Management Information Systems

High Institute For Management Sciences HIMS
09.2008 - 07.2012
Ahmed IsmailBanker