Ahmed Kabashi
Sr. Logistics, Last-Mile Delivery And Customer Service Manager
DAMMAM
Summary
Proactive and achievement-oriented Logistics, Customer service, Marketing and Operations Manager bringing 8+ years of marketing and leadership experience with special emphasis helping logistics, other businesses clientele. Effectively increases social media reach and client digital profile to catapult company forward with sustained growth. Articulate communicator, natural leader and organized manager seeking to join your prestigious company where I can enhance my acquired knowledge and ability based on my educational background and work experiences which is more than 8 years in logistics Last-mile and customer service within the Gulf Countries. To seek the position that enables me to grow professionally and will help me expand my knowledge and skills and will allow me to demonstrate my abilities, particularly in my work areas that would place me based on my experiences, also being flexible to all kinds of responsibilities.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Director of Marketing and Operations
Half Moon General Contracting Company
DAMMAM
07.2022 - Current
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Recruited and hired capable team members to add value and diverse skills set to marketing department.
- Used data analytics to track lead generation campaigns and improve quality.
- Continually maintained and improved company's reputation and positive image in markets served.
- Increased Company's Profit by 10% in first quarter of year.
Communication and Social Media Specialist
United Peace Organization, UPO
Khartoum
08.2021 - 01.2022
- Communication and,
- Providing daily updates about situation internally in Sudan and worldwide externally to all UPO internal units and field branches
- Handling the social media pages alongside website editing and updating
- Covering all the events of the organization plus creating galleries of the organization achievements and programs
- Proficiency in writing social media posts and content
- Creating weekly reports and creating a very excellent internal communication methodology among the staff
- Single point of contact with the 3d party companies and individuals who provide services to the organization and accordingly to the vulnerable community in Sudan.
Logistics - Live Operations Manager
Viame Delivery LLC
Dubai
04.2020 - 07.2020
- Handling operations cycle from getting product stored till it gets delivered
- Coordinating with sales, marketing and drivers management to insure perfect results.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Point of contact for all company’s clients and handling all their needs such as (training – covered zones – preparing drivers – follow up’s feedback’s – etc
- Planning daily incoming orders to get them delivered successfully with minimizing utilization so we can always insure great benefit to company
- Create Daily, weekly and monthly reports that helps improving performance and productivity
- Managing team of 30+ drivers and 10+ coordinators in orders to keep track of every single order and every single customer’s request
- Note: Reason of leaving is due to COVID19 pandemic
Operations Supervisor, Coordination Manager
Quiqup delivery services LLC
Dubai
09.2017 - 12.2019
- Point of contact for all company’s clients and handling all their needs such as (training – covered zones – preparing drivers – follow up’s feedback’s – etc
- Overseeing the live operations team which handles all the follow ups, and the coordination part
- Monitoring the calls queue to ensure perfect SLA and to avoid any long calls waiting
- Getting The team KPI’s and providing monthly feedbacks to ensure their development
- Handling (mails, escalations and follow ups from the clients with well awareness of the Data and the system to retrieve any needed info
- Creating needed sheets and tables which helps saving data to be used for multiple purposes
- Dealing with high volumes during any peaks and able to always perform even under pressure
- Planning the daily incoming orders to get them delivered successfully with minimizing the utilization so we can always insure great benefit to the company.
- Full control of (on demand orders and scheduled deliveries) and how to plan to successfully deliver them
- Handling a team of 10 agents, and monitoring their performance, development and helping them to achieve their goals and the business needs in a very professional way
- Note: reason of leaving is Ending of the contract in a very amazing end with a recommendation from my line manager to the next employer.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Operations Officer - Social Media Specialist
LG Electronics Dubai
Dubai
06.2017 - 09.2017
- Handling and assisting customers through chat and emails channels
- Providing technical support to tackle and solve issues
- Helping the customers with their sales and purchases
- Collecting the customer’s feedbacks through surveys.
- Met multiple deadlines using strong task prioritization skills.
- Monitored advancements in social media and technology, working with marketing teams to adopt new platforms and facilitate integration into marketing plans.
- Developed social media calendar, which included scheduling email blasts, social media posts, marketing campaigns, and website updates.
Customer Care and Logistics Specialist
Noon E-commerce Emaar group
Dubai
01.2017 - 05.2017
- Phone - chats and emails
- Responsibilities
- Handling customer’s reports, complaints and feedbacks
- Helping the customers with their purchases and products
- Providing information regarding customers’ accounts and follow up their cases
- Sales Tasks and up sales
- Note: reason of leaving is Failure of the project.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Bilingual customer service coordinator
Roads and Transport Authority (RTA)
Dubai
10.2015 - 11.2016
- Handling connections with the customer’s through omni channels (email, calls, direct customer service)
- Multi-tasking different platforms and tasks at the same time
- Reporting direct managers and provide the needed reports to help fixing the customer issues
- Sales and promotion department in RTA as a representative
- Front-Desk coordinator in the licensing and transportation department
- Note: reason of leaving is career improvement.
- Delivered services to customer locations within specific timeframes.
- Self-motivated, with a strong sense of personal responsibility.
Education
Post-Graduate diploma - Diplomatic studies
The National Center For Diplomatic Studies
Khartoum, Sudan 02.2014 - 03.2015
Bachelor Degree - English Language and Translation
Sudan University of Science And Technology
Khartoum, Sudan 09.2009 - 10.2013
Diploma - Computer And Information Sciences
Sudan University For Science And Technology
Khartoum, Sudan 10.2009 - 12.2010
Skills
Communication skillsundefined
Timeline
Director of Marketing and Operations
Half Moon General Contracting Company
07.2022 - Current
Communication and Social Media Specialist
United Peace Organization, UPO
08.2021 - 01.2022
Logistics - Live Operations Manager
Viame Delivery LLC
04.2020 - 07.2020
Operations Supervisor, Coordination Manager
Quiqup delivery services LLC
09.2017 - 12.2019
Operations Officer - Social Media Specialist
LG Electronics Dubai
06.2017 - 09.2017
Customer Care and Logistics Specialist
Noon E-commerce Emaar group
01.2017 - 05.2017
Bilingual customer service coordinator
Roads and Transport Authority (RTA)
10.2015 - 11.2016
Post-Graduate diploma - Diplomatic studies
The National Center For Diplomatic Studies
02.2014 - 03.2015
Diploma - Computer And Information Sciences
Sudan University For Science And Technology
10.2009 - 12.2010
Bachelor Degree - English Language and Translation
Sudan University of Science And Technology
09.2009 - 10.2013
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