Ahmed Kassem
Riyadh,Saudi Arabia
Summary
Experienced Professional Medical Representative with over nine years in the pharmaceutical industry and medical devices. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals. Aspiring product specialist motivated to use knowledge and talent for product development to help companies succeed. Steady background in marketing and well-versed in product development processes. Eager to continue learning and developing skills in specialised field.
Overview
10
10
years of professional experience
Work history
Product specialist
EL-Rabeh*Haier line
Riyadh, saudi arabia
01.2024 - Current
- Obtained feedback from customers to improve service experience.
- Attended to ongoing service and maintenance requests, meeting KPI targets including user satisfaction.
- Demonstrated product uses, functionality, and benefits to new and prospective clients.
- Improved sales by leading thorough staff product training.
- Helped to increase positive customer feedback through attentive and trusted customer support.
- Maintained excellent client satisfaction by providing in-depth support.
- Demonstrated product uses, functionality and benefits to new and prospective clients.
- Investigated recurring customer concerns, queries and complaints, offering feedback for process changes.
Professional Medical Representative
Amoun Egypt
EL Behira, Egypt
11.2018 - 12.2023
- Presented new product lines to key medical and healthcare professionals.
- Generate reports on sales, providing relevant information to track sales progress and inform future strategies.
- Negotiated profitable business contracts to achieve monthly KPI targets.
- Arranged regular meetings with clients to engage with new products and services.
- Monitored sales market activity to remain ahead of competitors.
- Evaluated sales performance to determine progress.
- Handled customer queries and complaints using analytical and diplomatic approach.
Medical Representative
Mash Premier
El Behira, Egypt
01.2015 - 10.2018
- We used regional knowledge to maximize territory area sales potential.
- Developed new business by networking with valuable customers.
- Recorded sales for goods and service performance monitoring.
- Prepared accurate cost estimations on equipment installation and maintenance.
Education
Bachelor's degree of veterinary -
Damanhur University
Skills
- Customer Service
- Customer relations
- Verbal communication
- Relationship Management
- B2C sales
- Technical support
- CRM
- Objection Handling
- Order processing
- Sales techniques
- Sales Analysis
- Key account management
- Technical presentations
- Detailed technical expertise
- Salesforce governance
Languages
Arabic (Native)
Native
English (Proficient)
Advanced
Personal Information
Title: Professional Medical Representative
Custom
Available upon request
Timeline
Product specialist
EL-Rabeh*Haier line
01.2024 - Current
Professional Medical Representative
Amoun Egypt
11.2018 - 12.2023
Medical Representative
Mash Premier
01.2015 - 10.2018
Bachelor's degree of veterinary -
Damanhur University
Similar Profiles
NILESH D KARENANILESH D KARENA
Production Engineer at KIA Motors, Paint Shop Manufacturing, Sealer Line,EDS line,WAX & BLACK TAPE,FINAL INSPECTION LINEProduction Engineer at KIA Motors, Paint Shop Manufacturing, Sealer Line,EDS line,WAX & BLACK TAPE,FINAL INSPECTION LINE
David TempleDavid Temple
Nine Line Appeal at Nine Line Foundation And Nine Line ApparelNine Line Appeal at Nine Line Foundation And Nine Line Apparel
Rama Krishna ManojRama Krishna Manoj
ROUTE MOVEMENT CONTROLLER (Operations & System Integration) at SAUDI ARABIA BECHTEL COMPANY for Riyadh Metro Project Line-1 (Blue Line)ROUTE MOVEMENT CONTROLLER (Operations & System Integration) at SAUDI ARABIA BECHTEL COMPANY for Riyadh Metro Project Line-1 (Blue Line)
Amr Ismail RashedAmr Ismail Rashed
Pega administration team leader at Ministry of human resources and social developmentPega administration team leader at Ministry of human resources and social development
Muhammed MusthafaMuhammed Musthafa
Delivery driver at AL ZAHRANI LOGISTICSDelivery driver at AL ZAHRANI LOGISTICS