Ahmed Khayat
Jeddah,saudi arabia
Summary
Driven and ambitious with experience overseeing customer service and sales resources to successfully and comprehensively meet department goals and objectives. Keeps track of customer service trends, creating proactive strategies to maintain best practices.
Overview
12
12
years of professional experience
1
1
Certification
Work history
Leasing consultant
Yelo
Jeddah, Saudi Arabia
09.2024 - Current
- Collected, completed and processed lease applications.
- Created and submitted daily reports on leasing activities.
- Kept accurate records of all resident and tenant correspondence.
- Validated rental eligibility by using established company verification process.
- Generated leads through networking events, boosting potential client base.
- Built strong relationships with tenants which enhanced loyalty and retention rates.
Customer Service Manager and Sales Executive
Tak imports
Jeddah, Saudi Arabia
10.2020 - 05.2024
- Reviewed processes and practices regularly to achieve business goals.
- Offered recommendations to customers based on specific situations, priorities and obstacles.
- Devised activity and service plans to meet customer requirements.
- Executed data-driven sales and marketing strategies to boost revenue.
- Adhered strictly to policies and procedures for continued company compliance.
- Oversaw logistics and operations to deliver process optimisations and efficiencies.
- Handled high volume calls to address customer inquiries and concerns.
Sales and customer service representative
Bait Al Batterjee Fitness Company
Jeddah, Saudi Arabia
09.2018 - 09.2020
Sales and customer service representative
Bait Al Batterjee Fitness Company
Jeddah, Saudi Arabia
11.2013 - 11.2016
- Maintained detailed records of customer interactions and transactions for efficient follow-up.
- Monitored and reported on sales performance, identifying areas for improvement and growth.
- Collaborated with internal teams to relay customer feedback for product and service improvements.
- Handled customer complaints, providing appropriate solutions and recommending alternatives.
- Responded promptly to customer questions to improve customer loyalty and satisfaction.
- Generated Key Performance Indicator reporting to drive better performance.
- Carried out day-to-day duties accurately and efficiently.
- Completed customer orders with speed and accuracy.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Education
Bachelor of Arts - mass communication ( radio & tv )
King abdulaziz university
Jeddah03.2020
Skills
- Problem-solving
- Time management
- Communication skills
- Inter-department collaboration
- Customer service
- Sales strategies
- Effective workflow management
- Microsoft Outlook, Word and Excel
- Telemarketing
- Schedule management
- MS Office proficiency
- Sales proficiency
- Product knowledge
Certification
Management basics course.
Selling cycle through specifications and benefits.
Professional selling course.
Professionalism course in maintaining customers.
Customer service and branding course.
Worker culture course according to the Saudi labor system.
Introduction to Microsoft Word course.
Client needs analysis course in graphic design.
Mastering Microsoft Excel 2013 course.
Introduction to graphic design course.
Communication skills and communication with customers course.
Journalistic content creation course.
Television presenting course via new media platforms.
The art of public speaking and public speaking course.
Communication and influence skills course.
A course on how to choose your volunteer field according to the DISC program.
Introduction course to television report making.
Marketing principles course with numbers.
Tourism media course.
Marketing plan course for entrepreneurs.
Introduction to human resources tasks course.
An introductory introduction course on strategic human resources planning.
Introduction to entrepreneurship course.
Customer Service Course - Deal Professionally.
Customer understanding course.
Customer Service Course - Know Your Customer.
Effective communication course with customers.
Fundamentals of human resources management course.
Customer service principles course.
Driving basics course.
Course on managing customer relationships and project owners as a remote worker.
Timeline
Leasing consultant
Yelo
09.2024 - Current
Customer Service Manager and Sales Executive
Tak imports
10.2020 - 05.2024
Sales and customer service representative
Bait Al Batterjee Fitness Company
09.2018 - 09.2020
Sales and customer service representative
Bait Al Batterjee Fitness Company
11.2013 - 11.2016
Bachelor of Arts - mass communication ( radio & tv )
King abdulaziz university