Ahmed Kotb

• oversees the daily operations of a specific area within a food and beverage establishment, ensuring high-quality service, guest satisfaction, and efficient operations . This role involves staff management, inventory control, compliance with regulations, and sometimes even marketing and sales strategies.

Staff Management:

• Supervising, training, and scheduling staff
• Handling staff performance, conflict resolution, and disciplinary actions.
• Ensuring staff adherence to service standards and hygiene regulations.

Operational Oversight:

• Overseeing daily service operations, ensuring smooth and efficient workflow.
• Monitoring cleanliness, hygiene, and presentation of dining areas.
• Managing inventory, ordering supplies, and controlling costs.
• Ensuring compliance with health and safety regulations
• Guest Satisfaction: Handling customer complaints and feedback, resolving issues effectively.
  Maintaining a high standard of customer service and guest experience.
  Potentially assisting with marketing and sales initiatives.

Skills and Qualifications :

• Strong leadership and communication skills.
• Excellent customer service and interpersonal skills.
• Proven experience in food and beverage operations, including supervisory experience.
• Knowledge of relevant health and safety regulations.
• Organizational and time management skills.
• Ability to work under pressure and handle multiple tasks.
• Formal training in hospitality or food service administration is often preferred.

• Branch Manager until 2019 I helped open the first branch in Egypt, then opened 27 more branches. I also contributed to implementing the company's sales and expansion plans, and trained a highly qualified team to facilitate expansion, maintain quality, and provide customer service.
• Area Manager since 2019 Overseeing all aspects of specific operational processes including branch management, staffing, budgeting, and customer service. Developing development plans, organizing daily operations, ensuring the application of quality standards, improving branch performance, achieving financial goals, and training and developing staff.

• Supervised and managed a team of customer service representatives.
• Completed BTP (Barista Training Program), CM (Coffee Master certificate), SSW (Shift Supervisor Workshop), SSTP (Shift Supervisor Training Program), Assistant manager training in Alshaya company, ISLC (In store Learning Coach), Customer Care Program for Shift Supervisor & learning coach, Hygiene & Store Cleanliness Training, Alshaya internal Audit training.
• Responsible for overseeing all branch operations, from operational management to financial management. This includes hiring, training, and managing employees, organizing operations, ensuring service quality, inventory management, and Implementing the company's plan.

• Managed and supervised a team of 10 customer service representatives.
• Ensured the delivery of excellent customer service to all clients.