Ahmed Maagose

• Led and supervised call center operations, handling reactive, corrective, and preventive maintenance within a CAFM environment
• Managed the full work order lifecycle (logging, classification, assignment, closure) across multiple disciplines (Electrical, Mechanical, Civil, Plumbing, HSE, Cleaning)
• Ensured accurate data entry and reporting quality through continuous review and auditing of team inputs
• Coordinated with maintenance and planning teams to ensure timely execution of maintenance activities and adherence to schedules
• Monitored and achieved up to 95% SLA compliance across various priority levels and service categories
• Supported development of asset registers and asset databases and contributed to annual and monthly maintenance planning (Master Plan & Preventive Maintenance schedules)
• Tracked execution progress and ensured compliance with maintenance plans and operational targets
• Developed dashboards and analytical reports using Microsoft Excel and Pivot Tables, improving operational visibility
• Prepared KPI, SLA, and performance reports (daily, weekly, monthly and yearly) to support management decision-making
• Managed communication with clients and stakeholders via live and online meetings, Microsoft Outlook emails, and coordinated operations across multiple channels
• Led performance meetings to review KPIs, address gaps, and drive continuous improvement
• Managed and monitored more than 31,000 work orders, ensuring efficient tracking and reporting
• Developed dashboards tracking more than 1,300 monthly work orders (MTD) and monitored 7,600+ completed work orders (MTD)
• Coordinated execution of more than 11,000 preventive maintenance tasks per month
• Reduced scheduling conflicts through effective planning and task prioritization
• Improved team productivity and workflow efficiency through optimized coordination and resource allocation
• Enhanced client satisfaction by ensuring timely service delivery and clear communication
• Streamlined operations through better performance tracking and data-driven decision-making

Key Responsibilities Key Achievements

• Lead and supervise call center operations, handling reactive, corrective, and preventive maintenance within a CAFM environment.
• Receive, log, and classify service requests across multiple disciplines (Electrical, Mechanical, Civil, Plumbing, HSE, Cleaning)
• Issue and manage work orders, ensuring accurate categorization and compliance with internal standards
• Review and audit team inputs to maintain high data accuracy and reporting quality.
• Coordinate with maintenance and planning teams to ensure the timely execution of reactive and preventive maintenance activities.
• Monitor and track SLA compliance across all priority levels and service categories.
• Support the development and maintenance of asset registers and asset databases.
• Assist in the preparation of annual maintenance plans (Master Plan) and develop monthly preventive maintenance schedules.
• Monitor execution progress and ensure compliance with maintenance plans and schedule.s
• Develop dashboards and analytical reports using Microsoft Excel and Pivot Tables.
• Prepare KPI, SLA, and performance reports (daily, weekly, monthly) to support decision-making.
• Manage professional communication with clients and stakeholders via Microsoft Outlook.
• Coordinate operations across multiple communication channels (calls, emails, meetings)
• Lead and facilitate performance meetings to review KPIs and improve operational performance.

• Managed and monitored more than 31,000 work orders across multiple service categories
• Achieved up to 85% SLA compliance across different priority levels
• Developed dashboards tracking more than 1,300 monthly work orders (MTD)
• Coordinated execution of more than 11,000 preventive maintenance tasks per month
• Monitored and reported more than 7,600 completed work orders (MTD)
• Improved operational visibility through real-time dashboards and reporting
• Reduced scheduling conflicts through effective planning and task prioritization
• Improved team productivity and workflow efficiency through optimized scheduling and coordination
• Enhanced client satisfaction by ensuring timely service delivery and clear communication
• Streamlined operations through better resource allocation and performance tracking

• Managed catering operations for more than 12,000 workers across multiple locations within Madinah, ensuring uninterrupted service delivery
• Developed and maintained a comprehensive workforce database using Microsoft Excel to improve tracking and reporting accuracy
• Utilized CMS system to register worker data and generate operational and performance reports
• Coordinated daily meal distribution with international catering contractors and internal stakeholders across geographically dispersed sites
• Ensured timely and accurate delivery of meals while maintaining high service quality and operational efficiency
• Monitored and controlled catering operations to ensure compliance with service standards and contractual requirements
• Prepared operational and performance reports to support management decision-making
• Issued, processed, and reviewed contractor invoices and payment claims, ensuring accuracy and compliance with contractual terms
• Reduced billing discrepancies through detailed invoice validation and process control
• Maintained continuous communication with all stakeholders to ensure smooth operations and effective coordination.

Key Responsibilities Key Achievements

• Managed catering operations for more than 12,000 workers across multiple locations within Madinah
• Developed and maintained a comprehensive workforce database using Microsoft Excel
• Utilized the CMS system to register worker data and generate operational reports
• Coordinated daily meal distribution with international catering contractors and internal stakeholders
• Ensured timely and accurate delivery of meals across geographically dispersed sites
• Monitored and controlled catering operations to maintain service quality and efficiency
• Prepared operational and performance reports for management review
• Issued and processed contractor invoices and payment claims (progress invoices)
• Reviewed contractor invoices to ensure accuracy and compliance with contractual terms
• Maintained continuous communication with all involved parties to ensure smooth operations

• Successfully managed meal distribution operations for 12,000+ workforce without service disruption.
• Improved tracking and reporting accuracy through a structured Excel database and CMS system
• Enhanced coordination between multiple stakeholders, ensuring efficient service delivery
• Reduced billing discrepancies through accurate invoice review and validation