Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic

Ahmed Madkour

Business Process Manager
Jeddah

Summary

Detailed Business Process Manager with over 15 years of experience in change management, process improvement, and efficiency across departments to evaluate, design, and implement business processes within Transportation Solutions, Manpower Solutions, Petroleum & Oil, Government Sector, and Telecom. Innovated new processes and positively impacted profit margins, efficiency, and quality. Consistently improved processes and managed change among stakeholders using positive approaches.

Overview

10
10
years of professional experience
5
5
years of post-secondary education
8
8
Certifications
2
2
Languages

Work History

Business Process Manager

Sila Development Company Ltd. - SHIFT inc.
Jeddah
08.2019 - Current
  • Responded rapidly to market shifts to make changes to corporate processes.
  • Evaluated impact of process change on the overall operation and determining return on investment.
  • Managed change among staff to achieve buy-in and cooperation and overcome resistance.
  • Improved efficiency and effectiveness of performance and management of processes across departments.
  • Evaluated corporate business processes to align outcomes with strategic goals and corporate vision.
  • Developed the corporate business processes according to the value chain process architecture.
  • Collaborated with project stakeholders to design the business and operational model.
  • Discovered root causes of problems and identified appropriate solutions.
  • Developed the business requirements document & functional requirements document to implement new product/service and automate the existing processes.
  • Collaborated with the IT department to achieve the digital transformation strategy of all business processes.
  • Collaborated with cross-functional teams to establish continuous improvement and re-engineering policies, procedures, and tools.

System Analyst and Quality Assurance Team Leader

SAED Group for Manpower Solutions
Jeddah
05.2018 - 08.2019
  • Optimized core processes to improve business performance and operational agility.
  • Assessed business requirements to create focused solutions.
  • Collaborated with upper management to drive strategy and implement new processes.
  • Discovered root causes of problems and identified appropriate solutions.
  • Coordinate with cross-functional teams to establish the re-engineering policies, tools, and procedures.
  • Collaborate with project owners and sponsors to document business requirements and develop technical specifications for development review.
  • Defined and documented scope of projects for distribution to team.
  • Facilitate communication between development, UAT team, and business users to clarify any requested changes, identify issues found during testing, or obtain approvals for production release.
  • Gathered requirements and performed gap analysis through design workshops with users.
  • Provided client support on system operation and troubleshooting.
  • Resolved or escalated problem tickets to resolve user issues.

Senior Process Improvement Specialist

SAED Group for Manpower Solutions
Jeddah
02.2017 - 05.2018
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Developed the strategic quality objectives and established criteria to monitor performance measurements.
  • Gathered and analyzed high-level business requirements and created use case diagrams and technical specifications.
  • Organized and facilitated weekly status meetings to provide business users and stakeholders an opportunity to submit change requests, inquire about progress, and approve proposed changes that directly affect the project timeline and final deliverables.
  • Conduct business process mapping, analysis, and modeling workshops for project stakeholders and executive leadership teams.

Quality & Organizational Development Consultant

TAMAYUZ Consultation Centre
Riyadh
04.2016 - 02.2017
  • Establish criteria for creating and implementing management systems that comply with international standards for the EFQM Excellence Model, health and safety, environment, and quality.
  • Perform an in-depth gap analysis for proposed solutions and internal systems based on project constraints, client specifications, and business objectives.
  • Defined, executed, and recorded system action plans and performed audit and quality assurance procedures to ensure compliance with industry standards.
  • Provides ongoing support throughout the project lifecycle to ensure customer satisfaction with final products and services rendered.

Quality Management Consultant

Maimani Holding Group & Quality Creative Centre QCC
Medina
04.2014 - 04.2016
  • Collaborated with process owners to apply root cause analysis guidance and establish effective corrective action plans.
  • Applied coaching techniques and tools to support managers and team members in improving performance.
  • Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
  • Implemented ISO 9000 quality systems, defining business practices, leading to certification and better business practices.
  • Developed an organizational excellence framework and quality standards committed to the EFQM Model.
  • Coordinated and prepared the MHG Strategy, including all associated policies and procedures.
  • Established the Organizational Restructuring Project for a group of companies, including developing and executing of the strategic plan.

Senior Process Improvement

ALKAN CIT
Cairo
08.2013 - 04.2014
  • Collaborated with internal and external clients on matters about occupational health and safety and international standards for quality and environmental matters.
  • Develop, plan, and conduct internal audits to determine the Quality Management System's proper functionality for ALKAN Company Group and its compliance with all international standards and requirements.
  • Provide the consultation services for the special projects on the quality management system implementation.

Quality Management Consultant & Trainer

Quality Creative Centre QCC
Jeddah
02.2012 - 08.2013
  • Provide consultation to various high-profile clients to develop and implement the quality management systems in compliance with international standards for health and safety, quality, environment, and food safety governance.
  • Built and maintained effective business relationships and facilitated open communication with employees, managers, executive leaders, and customers in the key functional areas.
  • Gathered and analyzed customer requirements and technical design solutions to enhance efficiency and increase productivity.
  • Compared the client requirements and proposed solutions to ensure final deliverables address clients' needs and expectations.

Education

Postgraduate Diploma - Total Quality Management

Arab Academy For Science & Technology And Maritime
Alexandria, Egypt
11.2009 - 02.2012

Bachelor of Science - Quality Control

Specialized Studies Academy
Alexandria, Egypt
09.2002 - 06.2005

Skills

Critical Thinking

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Accomplishments

  • Develop and design the business and operational model of the new Chauffeur Service.
  • Develop and improve the Carsharing Service model and security.
  • Redevelop and redesign the functional requirements to implement the new Corporate Portal.
  • Redevelop and redesign the Company's Operational Employee Application.
  • Develop and design the company's official proposal and presentation for High-Profile Clients.
  • Led the implementation project of the Human Resources Management System
  • Developed the company's new organizational structure & salary scale.
  • Developed the company's incentive system for the supporting functions.
  • Achieved 20M+ SAR monthly collectible by radically optimizing the monthly invoicing and collection process through the Monthly Invoice Automation System.
  • Led the SAED digital transformation strategy and built the All-new SAED Customer Portal that integrated with the new Invoice Dispute Handling System and the SAED B2B Monthly Invoice Automation System.
  • Led the process transformation project of the B2B Contracting Management System from manual to fully automated.
  • Led the automation project for more than 30 manual functions that streamline processes, achieving the cost-cutting strategy.
  • Develop the SAED e-Sales Service module, a fully automated online sales services platform.
  • Successfully completed 18 consulting projects within KSA with varying scopes of work, levels of complexity, and strict deadlines.

Certification

Business Process Management (BPT-PS)

Interests

Writing

Playing Chess

Reading

Presentation Design

Timeline

Business Process Management (BPT-PS)

04-2022

BPM leadership development program

06-2021

Certified KPI Professional

04-2020

Business Process Manager

Sila Development Company Ltd. - SHIFT inc.
08.2019 - Current

System Analyst and Quality Assurance Team Leader

SAED Group for Manpower Solutions
05.2018 - 08.2019

Omnipreneurship: An Organized Approach to Living A Life of Meaning

04-2017

Senior Process Improvement Specialist

SAED Group for Manpower Solutions
02.2017 - 05.2018

Quality & Organizational Development Consultant

TAMAYUZ Consultation Centre
04.2016 - 02.2017

Program for Advanced Leadership and Management

04-2015

Quality Management Consultant

Maimani Holding Group & Quality Creative Centre QCC
04.2014 - 04.2016

Senior Process Improvement

ALKAN CIT
08.2013 - 04.2014

Quality Management Systems Professional Diploma

06-2012

Quality Management Consultant & Trainer

Quality Creative Centre QCC
02.2012 - 08.2013

OH&S Management Systems Auditor/Lead Auditor

08-2010

Postgraduate Diploma - Total Quality Management

Arab Academy For Science & Technology And Maritime
11.2009 - 02.2012

ISO 9000 Series Auditor / Lead Auditor

05-2008

Bachelor of Science - Quality Control

Specialized Studies Academy
09.2002 - 06.2005

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Ahmed MadkourBusiness Process Manager