Ahmed Mamdouh

• Developed and maintained strong relationships with key accounts to ensure client satisfaction.
• Collaborated with cross-functional teams to deliver tailored solutions for client needs.
• Conducted regular account reviews to assess performance and identify growth opportunities.
• Implemented strategic account plans to align services with client objectives and expectations.

• Exceeded sales targets by aligning strategies with client growth across all products and services.
• Delivered compelling sales presentations, effectively communicating product quality to prospective clients.
• Analysed industry and competitor trends to refine sales strategy.
• Obtained customer feedback to enhance service experience.
• Maintained high client satisfaction through comprehensive support.
• Implemented customer follow-ups to ensure service standards were upheld.
• Resolved complaints according to guidelines, referring complex issues to team leaders.
• Cultivated long-term client relationships, generating referrals and new leads.

• Surpassed monthly revenue targets by managing high-value client relationships.

Prepared invoices for large orders and specialised sales types.

• Tailored client account packages to maximise product range potential.
• Guided customers in selection to boost overall product sales.
• Negotiated contract renewals to strengthen business relationships and ensure long-term benefits.
• Developed unique selling proposition reports for management presentations.

• Obtained feedback from customers to improve service experience.
• Maintained excellent client satisfaction by providing in-depth support.
• Recorded information about inquiries and complaints within internal database.
• Implemented customer follow up to uphold service standards.
• Achieved and exceeded sales targets in line with client growth across all products and services.
• Built long-term relationships with customers and generated referrals from existing clients.
• Generated new leads and opportunities to maximise revenue.
• Understood customer needs to craft exceptional sales journeys.
• Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.