Summary
Overview
Work History
Education
Skills
Certification
Software
Languages
Timeline
Generic

Ahmed Masoud

Riyadh,Saudi Arabia

Summary

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Overview

1
1
Certification

Work History

Software Support

AL AJOU Group
  • Monitored system performance to identify potential issues.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Diagnosed and troubleshot hardware, software and network issues.

Education

Bachelor of Science - Information Technology And Computing

Arab Open University
Riyadh - Saudi Arabia
01.2021

Skills

  • BMC remedy
  • Active managements
  • Application support
  • Technical documents comprehension
  • Software diagnosis
  • Teamwork and Collaboration
  • Technical Support

Certification

CCNA

Software

PaperCut

Ysoft

Languages

Arabic
Native language
English
Intermediate
B1

Timeline

Software Support

AL AJOU Group

Bachelor of Science - Information Technology And Computing

Arab Open University

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Ahmed Masoud