AHMED MEHALHAL
RIAYDH,KSA
Summary
Certified in Cisco Systems with extensive expertise in IT support, including remote desktop support, networking principles, and Windows operating systems proficiency. Adept at troubleshooting technical issues and providing constructive feedback, demonstrating patience and composure with end users. Skilled in hardware troubleshooting, adaptable to changing technology, and proficient in wireless networking. Committed to delivering exceptional customer service and effective end-user training while maintaining hardware and software systems. Career goal: To leverage technical skills and customer service experience to drive innovative IT solutions within a dynamic organisation.
Industrious student seeking career in technical support field. Eager to learn new techniques and enhance skills. Dedicated to offer strong customer service to increase trust and reliability.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Helpdesk engineer
NILE CENTER Pharmacies
cairo, egypt
06.2019 - 06.2024
- Trained new staff members to enhance team performance.
- Improved system functionality by installing and configuring software, hardware and networks.
- Troubleshoot network issues swiftly, reducing downtime significantly.
- Assisted users remotely for quick problem-solving.
- Prepared equipment for staff use, installing cables, operating systems, and software.
- Organised workspaces for employees with computer, monitors and associated cabling or equipment.
- Resolved customer complaints with professionalism and patience.
- Implemented innovative solutions for recurring problems, improving user satisfaction rates.
- Facilitated regular maintenance activities on all systems; resulted in fewer unexpected breakdowns.
Document controller
NILE CENTER PHARMACIES
CAIRO, EGYPT
03.2021 - 06.2024
- Improved data accuracy through meticulous verification of all incoming and outgoing documents.
- Streamlined document retrieval by implementing an efficient filing system.
- Coordinated the disposal or archiving of obsolete documents per regulations, improving storage management practices substantially.
- Reviewed documents for accuracy, immediately notifying supervisor of errors.
Technical support engineer
IDEAL DIRECTION GENERAL CONTACTING
Riyadh, Riyadh Region
07.2024 - Current
- Conducted thorough troubleshooting for identifying potential software issues.
- Coordinated with vendors for procurement and maintenance of IT equipment, achieving cost-effectiveness without compromising on quality standards.
- Ensured compliance with company policies during installation and configuration of new systems or software applications.
- Performed routine system checks, ensuring swift detection of any malfunctioning components or systems.
- Assisted in hardware maintenance and upgrades, ensuring optimum performance levels.
- Established effective rapport with customers through professional handling of their queries and concerns.
- Troubleshot operating systems, hardware and software problems to identify root causes.
- Carried out preventative checks and maintenance at end of customer interactions to prevent need for further support.
- Delivered complete set-up assistance for networking systems, IP phone equiment and related IT gear.
- Communicated complicated concepts to customers with varying levels of technical understanding in non-patronising manner.
- Installed new software for users and monitored version and patch update requirements.
- Established and troubleshot network and data communications systems.
- Followed manufacturing instructions and design specifications when completing repairs.
- Organised workspaces for employees with computer, monitors and associated cabling or equipment.
- Answered user questions about hardware and software operation to help resolve problems.
- Followed technical documentation for accurate installation, maintenance and repair work.
- Carried out new hardware installations and updates, keeping systems functional and secure.
- Prepared equipment for staff use, installing cables, operating systems, and software.
Education
Bachelor of Engineering - Systems and Management Information
Higher city institutes
CAIRO 09.2019 - 05.2022
Skills
- Certified in cisco systems
- Remote desktop support
- Troubleshoot technical issues
- Patience with end users
- Operating systems mastery
- Patience and composure
- Hardware troubleshooting
- End-user training
- Networking principles
- Multitasking efficiency
- Hardware Maintenance
Languages
Arabic
Advanced
English
Intermediate
Affiliations
- Car modification
- Motorcycles Ride
- Disassembling, assembling and repairing mobile phones, computers and small electronics
Certification
Certificate in IT Skills | CIT
Cisco Certified Network Associate | CCNA
MICROSOFT OFFICE
References
References available upon request.
Timeline
Technical support engineer
IDEAL DIRECTION GENERAL CONTACTING
07.2024 - Current
Document controller
NILE CENTER PHARMACIES
03.2021 - 06.2024
Bachelor of Engineering - Systems and Management Information
Higher city institutes
09.2019 - 05.2022
Helpdesk engineer
NILE CENTER Pharmacies
06.2019 - 06.2024
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