Summary
Overview
Work history
Education
Skills
Languages
Timeline
Ahmed Mitwaly

Ahmed Mitwaly

Riyadh

Summary

I am a curious and ambitious individual, striving to build a remarkable professional future and develop my skills. I am quick to learn and committed to paying attention to detail. I have acquired numerous practical and life skills, and my goals are focused on achieving both professional and personal success. I aim to be an added value to any team I work with. I am ready for challenges and continuous growth.

Overview

4
4
years of professional experience

Work history

Telesales Agent

Real soft house
Cairo, Egypt
  • Initiated contact with new customers and prospects to establish needs and progress sales process.
  • Managed business pipelines efficiently, nurturing leads and recording communications.
  • Established long-lasting customer relationships to maximise sales opportunities and repeat business.

Salesman

Gaming center
El Mansoura, Egypt
  • Managed customer product and service queries, resolving effectively and efficiently.
  • Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Secretary

Egypt army
Cairo, Egypt
01.2020 - 06.2021
  • Updated files and records with precise system navigation.
  • Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
  • Drafted and distributed professional business letters and email correspondence.
  • Welcomed arriving visitors and directed to appropriate meeting rooms.
  • Typed documents, updated websites and compiled information for meetings with exceptional speed.

Administrative affairs

Egypt army
Cairo
07.2021 - 04.2022
  • Maintained accurate and detailed compliance records.
  • Developed policies and systems to ensure business successfully achieved objectives.
  • Reviewed and resolved complaints to uphold positive company reputation.
  • Drafted monthly and quarterly compliance reports to inform upper management.
  • Collated documented evidence of corrective action implementation and effectiveness.

Supervisor

Dxefuse (gaming center)
Riyadh , Ksa
01.2023 - Current
  • Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
  • Increased team productivity through effective staff planning, coordination and task delegation.
  • Offered instruction, coaching and motivation for enhanced team morale.
  • Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
  • Managed staff rotas, planning workloads effectively and strategically.
  • Maintained clean, organised working areas to create positive, productive environments with minimal risk.

Education

Certificate of Higher Education -

El-Mansourah High School

Skills

  • Communication skills
  • Data Entry
  • Teamwork and flexibility
  • Excellent Communication
  • Microsoft Office
  • Front-End Support
  • Administrative Procedures
  • Multitasking and Time Management
  • Computers and Technology
  • Document and File Management

Languages

English
Intermediate
B1
Arabic
Advanced
C1

Timeline

Supervisor - Dxefuse (gaming center)
01.2023 - Current
Administrative affairs - Egypt army
07.2021 - 04.2022
Secretary - Egypt army
01.2020 - 06.2021
Telesales Agent - Real soft house
Salesman - Gaming center
El-Mansourah High School - Certificate of Higher Education,

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Ahmed Mitwaly