AHMED MOHAMED
RIYADH,Riyadh
Summary
NOC Field Operator, CCNA,CCNP R&S CCNP Service Provider CERTIFIED with over 9+ years of experience in SAUDI TELECOM CO. (STC) providing technical support, Design and troubleshooting issues providing excellent customer services. Organised computer network professional with strong record of successful network management.
Communicates clearly with technical and non-technical personnel and maintains impeccable documentation.
NOC Engineer with 9 years of experience in thorough planning and oversight of critical network infrastructure improvements. Seasoned expert at maintaining methods and procedures for creating and scheduling system maintenance.
Key identification and analysis of equipment performance to reach NOC performance expectations. Critical contributions to setting network thresholds, coordinating projects and leading operations assessment. Experienced NOC Engineer with proven skills in system troubleshooting.
understanding of IT systems and networks, working tirelessly to improve route performance. Interacts regularly with clients, documenting services provided and issues addressed. maintaining highly functional digital systems for uninterrupted workflows and consistent productivity.
Oversees routine maintenance checks and software update schedules to reduce network downtime and likelihood of collaborating with customers and teammates to develop and implement creative technical solutions to challenging problems. team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work history
NOC Engineer
Saudi Telecom company (STC)
Riyadh, Riyadh Region
01.2014 - Current
- Support For Field Technicians and Customers Related To VPN Circuits (L2-L3-MVPN-WiMAX-Wi-Fi-SIP) AT Field Operation Department.
*Working on Cisco systems (Cisco Prime Provisioning – Cisco Works Network Compliance Manager), Juniper systems, Huawei –Alcatel (Copper & FTTX Systems), Lucent – Siemens – ZMS Zhone Management System) – Transmission –NGN – 5SS- Multimedia ).
*STC Data-VPN from old to New systems migration.
*GPON technical support/customer services team. - Implemented Cisco ACI technology to combine cloud computing and data centre management.
- Configured routers, switches and firewalls to deploy and support LAN, WAN and wireless networks.
- Guided and assisted users with technical issues, improving network performance and usability.
- Managed encryption platforms and policies to preserve business data.
- Monitored and performed hardware and software upgrades to network servers, including operating systems and applications.
Education
Diploma - Communications Engineering
06.2004 - 08.2007
Bachelor of Engineering - network
01.2018 - 12.2020
Skills
- Data network technology
- Technical infrastructure migration
- Infrastructure planning and design
- Switching protocols
- Engineering documentation
- Troubleshooting network issues
- Customer communication
- Network engineering
- VXLAN designs and troubleshooting
- Network configuration
- User support
- Network infrastructure protocols
- Network Management
- Platforms and Routing Protocols
- Technical Support snd Systems Migration
- Process management
- Network fault investigations
- Network diagnostics
- troubleshooting
- network Management
Certification
- CCNP ENTERPRISE
- CCNP Service Provider
- CCNA R&S
- ITIL FOUNDATION
Languages
Arabic
Native
English
Upper intermediate
Timeline
Network engineering. - Bachelor of Engineering, network
01.2018 - 12.2020
NOC Engineer - Saudi Telecom company (STC)
01.2014 - Current
Sudan University of Science and Technology - Diploma, Communications Engineering
06.2004 - 08.2007
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