AHMED MOHAMED
Riyadh,ksa
Summary
Multi-unit manager with over 10 years of experience in food and beverage service, demonstrating strong interpersonal skills and leadership capabilities. Proven track record in coaching staff, enhancing kitchen efficiency, and improving customer satisfaction. Skilled in managing personnel and business operations in high-pressure environments while maintaining exceptional service standards and sales performance. Committed to safe food preparation and continuous learning to optimize procedures and service quality.
Overview
2
2
Languages
1
1
Certification
16
16
years of professional experience
Work History
Multi- Unit Manager
CROI Backhouse
2023.09 - Current
- Collaborated with team members to meet shared service targets and deadlines.
- Handled customer complaints using calm, clear communication and practical solutions.
- Maintained clean, safe work areas to reduce accident risks for all personnel.
- Achieved service time and quality targets through consistent working practices.
- Built and maintained courteous, effective working relationships across teams and customers.
- Resolved customer concerns and escalated major issues to supervisors when needed.
- Identified issues by analysing information and recommending clear solutions.
- Engaged with customers to understand needs and deliver excellent service.
- Prepared and delivered team communications and meeting information accurately.
- Promoted safe working by applying regulatory standards, policies, and guidelines.
Multi unit MANAGER
Tim Hortons
Jeddah
2016.09 - 2023.09
- Completed daily opening and closing procedures for consistent store readiness.
- Analysed daily and weekly sales and maintained dialogue on performance.
- Stocked and restocked inventory after deliveries, keeping accurate supply records.
- Challenged and inspired team members to deliver business results.
- Oversaw staffing and training to build a customer-focused team.
- Set SMART goals for the store team to develop skills.
- Checked supplier invoices against physical stock records to spot discrepancies.
- Maintained compliance with internal controls, industry regulations, and health safety.
- Sustained a strong partnership with the operations manager for alignment.
Cluster manager
Santos café & Restaurant
Alexandria
2013.03 - 2016.08
- Completed opening and closing procedures each day.
- Assisted in recruiting, hiring and onboarding store staff.
- Provided excellent customer care through prompt complaint resolution and quality of service.
- Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
- Led regular staff performance reviews to provide guidance and support for individual development.
- Set SMART goals for store team, developing staff abilities and increasing sales performance.
- Checked invoices from suppliers against physical stock records to identify discrepancies.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Delivered KPI targets and improvements on consistent basis through excellent leadership.
Customer service executive
Ateb group
Alexandria
2013.03 - 2013.09
- Followed up customer queries to check provided solutions met expectations.
- Resolved complaints with proactive problem-solving and analysis.
- Responded to customer queries and provided excellent customer service.
- Built positive customer rapport through friendly, professional communication.
- Improved customer satisfaction ratings through responsive query resolution.
- Provided professional and helpful support to new and existing clients.
- Advised clients of products and services and sold additional offerings to increase sales numbers.
- Escalated complex issues quickly to supervisors to avoid lost revenue.
- Maintained up-to-date client records in database systems.
- Coordinated dispatching for field team completing installation, maintenance and repair work.
- Operated switchboard systems successfully to manage high call volumes.
Store manager
Zorba café & Restaurant
Alexandria
2012.10 - 2013.02
- Completed opening and closing procedures each day.
- Assisted in recruiting, hiring and onboarding store staff.
- Provided excellent customer care through prompt complaint resolution and quality of service.
- Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
- Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
- Challenged and inspired team members to achieve business results.
ASSISTANT MANAGER
Marcilya beach hotel
North coast
2010.10 - 2012.09
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Trained staff on best practices to achieve optimal productivity.
- Motivated management and staff teams to consistently deliver high quality, customer-focused service.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Demonstrated conflict management strategies when handling heated discussions between staff and customers.
- Designed and implemented training to further develop staff based on business goals.
- Established clear budgets and cost controls strategies to meet objectives.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
Education
Industrial Technical Diploma - Mechanical Engineering
Moharm bek
Alexandria, Egypt09.2016
Skills
- Customer service and support
- Team leadership
- Relationship management
- Inventory control and management
- Just-in-time stock control
- Performance management
- Loss prevention strategies
- Budget management
- Shift oversight
- Store management
- Sales strategy development
- Business development
- Merchandise planning and allocation
- Customer satisfaction enhancement
- Retail inventory optimization
Certification
- SERV Safe: Food Safety Certificate
- HACCP
Languages
English
Arabic
Timeline
Multi- Unit Manager
CROI Backhouse
2023.09 - Current
Multi unit MANAGER
Tim Hortons
2016.09 - 2023.09
Cluster manager
Santos café & Restaurant
2013.03 - 2016.08
Customer service executive
Ateb group
2013.03 - 2013.09
Store manager
Zorba café & Restaurant
2012.10 - 2013.02
ASSISTANT MANAGER
Marcilya beach hotel
2010.10 - 2012.09
Industrial Technical Diploma - Mechanical Engineering
Moharm bek