Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Timeline
Generic
Ahmed Mostafa

Ahmed Mostafa

Riyadh

Summary

Professional experience with more than 15 years in Unified Communications & IT Infrastructure solutions with many solutions and vendors.

Overview

15
15
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work History

• Senior Unified Communications Engineer

Solutions by STC - HRSD
Riyadh, KSA
12.2020 - Current
  • Configuration, administration and support activities for Cisco Call Manager CUCM cluster (9 CUCM, 2 CUC,2 IMP, 4 Expressway-C, 4 Expressway-E)
  • Configuration, administration and support activities for Cisco Meeting Server CMS 3.4.3 Cluster.
  • Configuration, administration and support activities for 14 Cisco SBC Voice Gateways & STC SIP Trunks.
  • Configuration, administration and support activities for Imagicle eFAX service.
  • Configuration, administration and support activities for RightFAx eFAX service.
  • Configuration, administration and support activities for up to 10000 Cisco IPT, 150 Cisco TP Video Conference Endpoints.
  • Configuration, administration and support activities for Cisco Packed Contact Center Enterprise PCCE 12.6
  • Configuration, administration and support activities for Cisco WebEx Meeting, Calendar & Calling cloud services.
  • Configuration, administration and support activities for Microsoft Teams Cloud Service.

• Senior Unified Communications Engineer

Tamkeen Technologies - HRSD
Riyadh, KSA
11.2018 - 12.2020
  • Configuration, administration and support activities for Cisco Call Manager centralized cluster (9 CUCM, 2 CUC, 2 IMP, 2 Expressway-C, 2 Expressway-E).
  • Configuration, administration and support activities for Cisco Meeting Server CMS cluster.
  • Configuration, administration and support activities for 14 Cisco Voice Gateways & SIP Trunks.
  • Configuration, administration and support activities for Imagicle eFax service.
  • Configuration, administration and support activities for MS Skype/Lync Collaboration systems.
  • Integration between Cisco, MS Skype/Lync & Polycom systems.
  • Configuration, administration and support activities for Polycom Video Conference infrastructures systems (RMX, DMA, RPRM & RPAD).
  • Configuration, administration and support activities for up to 5500 Cisco IPT, 150 Cisco TP Video Conference Endpoints, 100 Polycom Group Series 500 Video Conference Endpoints.

• Senior Unified Communications Engineer

BTC – MOL
Riyadh, KSA
07.2017 - 11.2018
  • Configuration, administration and support activities for MS Skype/Lync/ VoIP & at Ministry of Labor (MOL) for 2 main sites and more than 5K users.
  • Configuration, administration and support activities for Polycom Video Conference infrastructures systems (RMX, DMA, RPRM & RPAD) & up to 100 Video Conference Group Series 500 Endpoints.

• PRESALES ENGINEER

CEQUESN
Riyadh, KSA
11.2015 - 07.2017
  • Align with Vendors for Funnel and account protection.
  • Engage with sales team for deals closing.
  • Conduct Vendor for special prices and opportunity protection
  • Conduct local Distributors for monitoring stock models and prices
  • Got final prices from Vendor and distributors when placing orders
  • Regularly check vendor promotions for best customer offering · Support sales team on proposal and solutions to customers.
  • Prepare the technical and financial offers for the tenders and practices · Perform technical proposal and presentation

SENIOR INFRASTRUCTURE ENGINEER

EGYPTNETWORK
Riyadh, KSA
11.2013 - 10.2015
  • Identify business needs and match those needs with technologies that can provide incredible value to the business.).
  • Design, install and manage Windows Server infrastructures (DNS, DHCP, and Active Directory).
  • Perform design, configuration, and deployment of Microsoft Exchange Server 2010/2013/2016 roles.
  • Design, install and manage Microsoft Exchange services for large-scale environment.
  • Develop a trusted-advisor relationship with Enterprise customers and maintain highest level of customer satisfaction.
  • Design and development of integrated solutions - using the latest Microsoft technologies and Polycom unified communications products - to customers allowing them to maximize their investments in technology and reducing TCO.
  • Review and analyze detailed project documentation and requirements documentation to apply Microsoft best practices and ensure high quality project deliverables.
  • Perform configuration, testing, and deployment of all Microsoft Skype for Business (formally Microsoft Lync) 2010/2013 roles.
  • Integrated Polycom endpoint conferencing solution (HDX, Group Series) with Skype for Business.
  • Integrated different unified communications technologies for scalability, cost effective solutions and achieving business requirements.
  • Develop and maintain a comprehensive project documentation.
  • Working with customers, pre-sales team, Microsoft team and other technology suppliers to ensure the requirements and business cases are well defined.
  • Respond to customer questions and solves MS technical problems according to standardized procedures while maintaining a courteous manner.

SENIOR SYSTEM ENGINEER & TEAM LEADER

EGYPTNETWORK
Cairo, Egypt
12.2007 - 10.2013

Education

Bachelor of Engineering - Telecommunications & Electronics

Mansoura University
Mansoura, egypt
09.2000 - 05.2005

Skills

Cisco Webex

Microsoft Teams

Imagicle eFax

RightFAX eFax

Cisco Unified Call Manager CMCM Cisco Meeting Server CMS

Cisco Packed Contact Center Enterprise PCCE 126

Languages

English
Fluent
Arabic
Native

Accomplishments

  • Aljomaih & Shell Lubricating Oil Company

Provision & configure an Office 365 tenant.

Install, configure Microsoft Azure Active Directory Connect & sync AD users along with their passwords to Office 365 tenant.

Prepare & configure on-premises exchange servers for Exchange online hybrid migration.

Migrate mailboxes to Exchange online.

Decommission on-premises exchange servers

  • MINISTRY OF LABOR (MOL)

Deploying a highly available on-premise Microsoft Lync Services as a main IP-PBX & collaboration system for around 3K users in two central sites and 50 branches.

Integrate & configure prober dialing rules between Microsoft Lync Servers & SIP trunks for PSTN calls.

Integrate & configure prober dialing rules between Microsoft Lync Servers & Cisco CUCM. - Provision & configure Polycom VVX IP phones for around 3K users

Implement and integrate Polycom Real Presence Infrastructure system with Microsoft Lync Servers including RMX2000, DMA, RM, CSS and RPAD.

Provision & configure more than 100 Polycom Group Series 500 as a Video Conference Codec Endpoints

  • KING FAHAD MEDICAL CITY (KFMC)

Deploying a highly available on-premise Microsoft Lync Server and integrate it with KFMC legacy PBX.

Integrate on premise Microsoft Lync Server with on premise Exchange unified messaging services.

Publishing Lync external web services through Microsoft UAG 2010.

Provision & register Polycom CX 700 IP phones with Microsoft Lync Server.

Configure & register Polycom video conference codecs HDX with Microsoft Lync server.

  • SAUDI ELECTRONIC UNIVERSITY (SEU)

Deploying a highly available on-premise Microsoft Lync Server in Hybrid model with Office 365.

Configure prober dialing rules and call routing between Microsoft Skype for Business & Cisco CUCM.

Publishing all Lync services through F5 hardware load balancer (HLB).

Integrate Microsoft Lync Server with Cisco CUCM.

Integrate on premise Microsoft Lync Server with Office 365 UM Online.

  • DUR HOSPITALITY

Deploying a highly available on-premise Microsoft Skype for Business.

Configure prober dialing rules and call routing between Microsoft Skype for Business & Patton VOIP gateway.

Install, configure & publish highly available Microsoft Skype for Business EDGE Server for external & federation access.

Install, configure highly available Microsoft Skype for Business Persistent Chat servers.

Install & configure Microsoft IIS ARR reverse proxy server to publish Microsoft Skype for Business external web services.

Provision & configure Polycom VVX IP phones.

Configure & register Polycom video conference codecs, Group Series 500 with Microsoft Skype for Business.

Integrate on premise Skype for Business with Office 365 UM Online.

  • COMMUNICATIONS AND INFORMATION TECHNOLOGY COMMISSION (CITC)

Migrate from Microsoft OCS 2007 to Microsoft standard edition Lync Server.

Install, configure & publish one Microsoft Lync EDGE Server for external & federation access.

Publishing Lync external web services through Microsoft TMG 2010.

  • GENERAL COMMISSION FOR SURVEY (GCS)

Deploying highly available Microsoft Lync Server.

Configure prober dialing rules and call routing between Microsoft Lync Server with Avaya IP- PBX system.

Integrate on premise Microsoft Lync Server with on premise Exchange unified messaging services.

Publishing Lync external web services through Microsoft UAG 2010

  • AJLAN BROS

Active Directory implementation and configuration

Exchange 2007 implementation and configuration with high availability.

Office Communications Server 2007 R2 implementation and configuration with high availability.

SQL Server 2005 implementation and configuration

Data Protection Manager 2007

ISA 2006 implementation and configuration.

Certification

  • CCNP Collaboration
  • Microsoft Specialist – Lync Network Readiness
  • MCITP – Enterprise Messaging Administrator on Exchange 2010
  • MCTS – Microsoft Lync Server 2010, Configuring
  • MCTS - Microsoft Exchange Server2010, Configuration
  • MCP – Microsoft Certified Professional
  • Polycom Real Presence Solutions: Technical Specialization RPSIT300

Timeline

• Senior Unified Communications Engineer

Solutions by STC - HRSD
12.2020 - Current

• Senior Unified Communications Engineer

Tamkeen Technologies - HRSD
11.2018 - 12.2020

• Senior Unified Communications Engineer

BTC – MOL
07.2017 - 11.2018

• PRESALES ENGINEER

CEQUESN
11.2015 - 07.2017

SENIOR INFRASTRUCTURE ENGINEER

EGYPTNETWORK
11.2013 - 10.2015

SENIOR SYSTEM ENGINEER & TEAM LEADER

EGYPTNETWORK
12.2007 - 10.2013

Bachelor of Engineering - Telecommunications & Electronics

Mansoura University
09.2000 - 05.2005

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Ahmed Mostafa