Ahmed Moustafa
madina ,Saudi Arabia
Summary
A dedicated professional with expertise in customer service excellence and leadership competence, specialising in employee training and staff management. Demonstrates strong communication skills and team motivation, effectively leading teams to achieve organisational goals. Proficient in data analysis and stress management, with a focus on motivational leadership to drive performance improvements.
Seasoned Supervisor skilled in team leadership and operational improvements. Excel at boosting team morale and productivity through clear communication and positive reinforcement. Successfully implemented process changes that streamlined workflow and enhanced customer satisfaction.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Supervisor
Anan Capital for Logistics Services
Medina, Medina Region
02.2025 - Current
- Ensured smooth operations with regular maintenance checks.
- Identified potential risks and mitigated them through proactive measures.
- Managed daily operations to increase productivity.
- Conducted performance appraisals with employees for career development discussions.
- Organised team resources, resulted in improved project timelines.
- Monitored employee attendance records for maintaining discipline within the team.
- Improved team efficiency by implementing new scheduling practices.
- Supervised activities of workers and enforced safety regulations.
- Monitored supply levels to maintain proactive approach to handling shortages and maintaining manufacturing schedules.
Supervisor
URBI
Medina, Medina Region
02.2024 - 01.2025
- Delegated tasks appropriately, achieved balanced workload among team members.
- Facilitated monthly training sessions for enhanced staff performance.
- Reduced workplace conflicts through effective communication and negotiation skills.
- Managed daily operations to increase productivity.
- Analysed and improved manufacturing processes to cut costs.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Ensured smooth operations with regular maintenance checks.
- Monitored employee attendance records for maintaining discipline within the team.
- Organised team resources, resulted in improved project timelines.
Supervisor
STC
Medina, Medina Region
01.2020 - 12.2023
- Monitored employee attendance records for maintaining discipline within the team.
- Ensured smooth operations with regular maintenance checks.
- Led team meetings, ensured clear communication amongst all members.
- Conducted performance appraisals with employees for career development discussions.
- Managed daily operations to increase productivity.
- Organised team resources, resulted in improved project timelines.
- Supervised activities of workers and enforced safety regulations.
Supervisor
Mobilly
Medina, Medina Region
01.2019 - 12.2019
- Reduced workplace conflicts through effective communication and negotiation skills.
- Implemented company policies effectively, maintained high standards of service delivery.
- Monitored employee attendance records for maintaining discipline within the team.
- Coordinated with other supervisors to maintain consistency across shifts.
Education
Bachelor of Business Administration - Tourism and Hotel
Tourism and Hotel Management
Egypt , Alexandria 01.2008 - 09.2011
Skills
- Customer services excellence
- Leadership competence
- Employee training
- Staff management
- Team motivation
- Customer Service
- Communication skills
- Team Leadership
- Leadership
- Data analysis
- Stress management
- Motivational leadership
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Languages
English
Advanced
Arabic
Native
Affiliations
- Gym , Solo Fight Sports
Certification
ICDL ( Word - Excel )
Timeline
Supervisor
Anan Capital for Logistics Services
02.2025 - Current
Supervisor
URBI
02.2024 - 01.2025
Supervisor
STC
01.2020 - 12.2023
Supervisor
Mobilly
01.2019 - 12.2019
Bachelor of Business Administration - Tourism and Hotel
Tourism and Hotel Management
01.2008 - 09.2011
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