Ahmed Mrear
Telecommunications Technician
Jazan,SA
Summary
Dynamic Telecommunications Technician with AlQalaa Alrabia Company, skilled in network troubleshooting and installation. Enhanced operational efficiency through proactive maintenance and quality assurance, achieving significant reductions in downtime. Known for exceptional customer service and effective team collaboration, fostering a culture of continuous learning and improvement.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Telecommunications Technician
Arabian castles for general contracting
09.2014 - Current
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Installed and configured new devices and system components.
- Maintained accurate documentation of all installations, repairs, and inspections for easy reference in future troubleshooting efforts.
- Performed quality assurance on systems to confirm optimal performance.
- Improved network performance by diagnosing and resolving complex telecommunications issues.
- Reduced downtime with regular maintenance of telecommunications equipment and infrastructure.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Efficiently troubleshot fiber-optic connections resulting in quicker restoration of services following outages.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Implemented new telecommunications systems, enhancing overall efficiency and productivity.
- Collaborated with cross-functional teams to design and deploy large-scale telecommunication projects.
- Trained junior technicians on proper installation techniques and troubleshooting procedures, ensuring consistent service quality across the team.
- Performed periodic system upgrades and maintenance to meet industry standards.
- Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
- Responded to service requests during and after business hours.
- Optimized network configurations for better signal quality and increased coverage area.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Monitored network performance metrics using advanced tools, allowing proactive identification of areas needing attention or improvement.
- Enhanced customer satisfaction by providing timely technical support for telecommunications services.
- Performed routine system tests to identify potential problems before they escalate into larger issues affecting customers'' experiences.
Education
4.58 - Communications
12.2011
Skills
Equipment safety
Work order completion
Installation and maintenance
Network troubleshooting
The use of computers, office and search engines
Be courteous and well-behaved
The task of time management and prioritization
The ability to perform under pressure
The effectiveness of the team
The love of learning and self-development
Timeline
Telecommunications Technician - Arabian castles for general contracting
09.2014 - Current
Public Organization For Technical And Vocational Training - 4.58, Communications
Languages
English
Upper intermediate (B2)
Arabic
Bilingual or Proficient (C2)