Logical thinker with top problem-solving abilities. Communicates well with non-technical audiences for speedy resolutions. Background in delivering exceptional customer service whilst carrying out maintenance and repairs.
Overview
10
10
years of professional experience
4
4
Certification
Work History
Quality inspector
Marble and Granite International Company
Saudi Arabia, Riyadh Region
05.2023 - 10.2024
Implemented new inspection processes to streamline workflow efficiency.
Liaised effectively with production team for seamless operations.
Provided detailed reports after every inspection, supporting informed decision making.
Kept accurate records of testing results and defective products identified per day.
Wrote reports to document product errors and deficiencies.
Interpreted blueprints and technical drawings accurately for reliable quality assessments.
Checked raw materials' quality met manufacturing requirements.
IT supervisor
Nebras Golden
Saudi Arabia, Jeddah
06.2022 - 02.2023
Enhanced system functionality by implementing innovative software solutions.
Streamlined IT operations for increased productivity.
Achieved improved network stability with regular system checks and maintenance.
Devised more efficient data storage systems to improve accessibility.
Managed ERP system upgrades for optimal performance.
Trained staff on ERP usage, boosted user competency.
Owner
Al-Zahraa Technology for Computers and Network
Damanhur , Egypt
05.2014 - 05.2022
Installed, maintained, and repaired hardware components, ensuring optimal functionality.
Provided IT support to staff members, improving overall operational efficiency.
Configured routers, switches and firewalls to deploy and support LAN, WAN and wireless networks.
Maintained network configuration, mapping and service records for accurate documentation.
Sales Supervisor
Arab Arbitrators Company
Alexandria, Egypt
12.2021 - 05.2022
Developed new sales strategies for enhanced revenue generation.
Conducted regular staff training to increase product knowledge and sales skills.
Supervised the sales team, enhancing their performance and productivity.
IT technician
Osama Tayebi Pharmacies
Alexandria, Egypt
11.2021 - 05.2022
Implemented new software systems smoothly without hampering productivity levels.
Provided IT support to staff members, improving overall operational efficiency.
Managed server environment to ensure smooth business operations.
Troubleshot network connectivity issues, restoring normal operations quickly.
Trained staff on ERP usage, boosted user competency.
Sales and marketing team leader
UKS Egypt
Alexandria, Egypt
10.2019 - 10.2021
Led the creation of innovative advertising campaigns for market expansion.
Trained sales staff in effective selling techniques, increasing conversion rates.
Met and regularly exceeded sales quotas and targets.
Created marketing materials for online and offline marketing platforms.
Researched client base to understand customer needs and requirements.
Sales and marketing officer
UKS Egypt
Alexandria , Egypt
10.2018 - 10.2019
Built strong client relationships to ensure customer satisfaction and retention.