AHMED OSMAN

Managed Odoo ERP, Foodics POS, and Deliverect for seamless operations

• Resolved technical issues remotely, enhancing IT support for multiple branches
• Collaborated on IT policies and infrastructure, ensuring robust tech frameworks
• Supported end-users, enforced data security, and advocated for IT advancements
• Assist in overseeing comprehensive IT infrastructure, encompassing hardware, software, and networks
• Liaise with IT vendors and service providers to guarantee superior service delivery
• Offer hands-on support to end-users, addressing IT queries and facilitating troubleshooting
• Uphold stringent data security measures and ensure compliance with relevant regulations
• Monitor IT system performance, conducting analyses to pinpoint enhancement opportunities
• Create and update essential IT documentation, including user guides, training resources, and policy manuals
• Remain abreast of emerging tech trends, advocating for innovative solutions to boost organizational efficiency and effectiveness.

• Experise in POS systems installation and configuration, including NCR, Omega, and Foodics, ensuring seamless retail operations
• Proficient in SEDCO queuing system setup, enhancing customer service efficiency
• Skilled in deploying new hardware and optimizing system performance for business needs
• Adept at creating user accounts, configuring permissions, and securing passwords to uphold network integrity
• Proven track record in diagnosing and resolving network faults, minimizing downtime
• Provides exceptional technical support, improving user experience across networked environments
• Manages hardware inventory and coordinates the delivery of IT assets, ensuring resource availability
• Implemented temperature monitoring solutions in freezers, maintaining product quality standards
• Resourceful in researching and implementing IT solutions to address and rectify operational challenges
• Demonstrated ability in configuring, testing, and maintaining network equipment to support organizational infrastructure

• Network maintenance.
• Installing new hardware.
• Se ng up user accounts, permissions and passwords.
• Especially the internet, and installing an virus protection.
• Fixing network faults.
• Technical support for people using the network.
• Training staff on new systems

• Administrator of ERP system.
• Network maintenance.
• Installing new hardware.

• Recommend and implement Network security.
• Systems analysis of the company.
• Suggesting IT solutions to business problems.
• Making sure all IT meets industry standards.
• Se ng up user accounts, permissions and passwords.
• Overseeing security of all systems, especially the internet, and

installing an virus protection.

• Support for the staff of Saudi Arabian Airlines at the Al-Ahsa airport.
• Network maintenance.
• Installing new hardware.
• Working with employees to identify computer problems and advising on the solution.
• Logging and keeping records of employee queries.

• Installing new software.
• Installing new hardware.
• Working with employees to identify computer problems and advising

on the solution.

• Logging and keeping records of employee queries.