AHMED OSMAN

• Facilitated internal communication.
• Performed bookkeeping tasks, including invoicing and expense tracking.
• Supported accurate record-keeping with proficient data entry skills.
• Updated company databases by inputting new employee contact information and employment details.
• Initiated purchase orders for office supplies ensuring cost-effective procurement.
• Streamlined administrative processes for increased efficiency in the workplace.
• Contributed to team effort by accomplishing related results as needed.
• Ensured efficient travel arrangements for staff including booking flights and accommodations.
• Assisted in the preparation of regularly scheduled reports for upper management review.
• Maintained stock levels to avoid shortages in office supplies.
• Handled sensitive information discreetly maintaining high level confidentiality at all times.
• Interacted professionally with clients providing excellent service at all times.
• Collaborated with HR officers during recruitment process to streamline candidate screening.
• Improved customer satisfaction through prompt response to email and phone queries.
• Assisted with budget preparations enabling effective financial planning.
• Supported staff with administrative needs for photocopying, faxing and filing.
• Reviewed documents for staff to proofread for errors, correct formatting and verify factual information.
• Received and checked financial statements and reconciled related accounts.
• Transcribed or scanned data to create new files.
• Gathered information, created charts and produced reports for staff.
• Took dictation and transcribed words for staff to create records and correspondence.

Executive Secretary

2015 - 2018

• Provided personal and operational assistance to the executive director

• Maintained scheduling, follow-up plans, and task tracking

• Coordinated meetings and ensured smooth departmental communication

• Managed travel plans and executive agendas

• Oversaw personal residential management and related operations

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HR Officer – Salman Fadel Mohanted Salih Est.

2018 TO 2021

• Renewed iqamas and municipal licenses before expiry

• Maintained validity of CR, Balady, and official government records

• Coordinated candidate interviews and job offers

• Issued warning letters, promotions, contract terminations, and job changes

• Uploaded wage protection reports regularly (WPS)

• Resolved employee-related cases with Labor Office and Ministry of Commerce

• Managed employee insurance and conducted quarterly evaluations

• Improved client relationships through professional telephone etiquette.
• Enhanced company communication with accurate minute-taking during meetings.
• Coordinated events that resulted in positive company exposure.
• Fostered a welcoming environment for visitors which improved public relations image of the company.
• Performed data entry tasks; ensured accurate record keeping within the company database.
• Utilised Microsoft Office Suite skills to create crisp presentations and detailed spreadsheets.
• Created a systematic filing system, ease of document retrieval was achieved.
• Streamlined office procedures to increase efficiency.
• Handled customer inquiries effectively; increased customer satisfaction rates.
• Scheduled appointments for executive management team.
• Managed stock of office supplies, eliminating unnecessary expenditure.
• Welcomed arriving visitors and directed to appropriate meeting rooms.
• Addressed inquiries and responded via email or telephone follow-up.
• Updated files and records with precise system navigation.
• Updated diaries and calendars with events, appointments and holidays for efficient planning.
• Received and placed telephone calls to clients and prospective clients.
• Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
• Maintained accurate and up-to-date databases containing confidential information.
• Checked stationery supplies and ordered low-stock items quickly to meet demand.
• Drafted and distributed professional business letters and email correspondence.
• Organised and maintained filing system for easy staff access.
• Scanned and uploaded documents into digital filing system.
• Kept office spaces organised and workflows streamlined for team success against challenging daily objectives.
• Processed incoming and outgoing parcels and correspondence for staff.
• Documented staff entitlements and expenditures, matching information against allowances.

• Leveraged data analytics for insightful business forecasting.
• Spearheaded competitive analysis to inform strategic decision making.
• Championed change management initiatives, creating a more agile organisation.
• Fostered a high-performing sales team, exceeding targets consistently.
• Forged strong distributor relationships, expanding market reach.
• Drove brand awareness by coordinating effective marketing campaigns.
• Achieved market leadership with innovative product launches.
• Streamlined commercial operations by implementing efficient processes.
• Developed strategic partnerships for business expansion.
• Executed go-to-market strategies, accelerating product adoption rate.
• Attended marketing events and conferences to raise brand awareness.
• Tracked marketing and sales performance and innovated strategies to gain favourable results.
• Executed marketing campaigns to promote brand visibility and drive engagement.
• Selected advertising sites and media channels ideal and compatible with brand.
• Oversaw development and execution of multi-channel marketing campaigns to drive growth.
• Boosted click-through rates with targeted email marketing campaigns.
• Reduced expenditures by streamlining workflows with marketing automation tools.
• Built campaign landing pages and web forms to support marketing activity and generate qualified leads.
• Monitored operations to assess and highlight results.
• Maintained organisational compliance with applicable legislation and regulations.
• Maintained agile, responsible organisation with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies.
• Served as official representative of organisation to public groups or government agencies.