Ahmed Qasem
Jeddah,Saudi Arabia
Summary
Expert in regulatory compliance and corporate governance with strong business analysis and policy development skills. Demonstrated leadership in employee relations, enhancing team performance through constructive feedback. Proficient in Microsoft Office, bilingual typing, and public speaking, with a successful track record in customer service and client account management. Certified Anti-Money Laundering Specialist with solid logistics and operational support knowledge, committed to quality assurance and cultural awareness.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
2
2
Certification
Work history
Sales & Staff Manager
Pioneer Home Company
Jeddah, Saudi Arabia
2022.02 - 2026.04
- Supported sales operations to enhance product visibility and improve customer engagement to 70%.
- Assisted with human resources tasks to facilitate effective staff recruitment, training, and retention.
- Executed sales strategies to align with organizational targets and objectives up to 80%
- Prioritized customer satisfaction to foster loyalty and engagement.
- Observed market trends to inform adjustments in sales tactics and identify new opportunities.
- Complied with company policies whilst managing workforce effectively.
- Managed day-to-day operations to ensure smooth running of office.
- Handled negotiations with outside vendors and service agencies to meet group needs.
Account Opening Roule's, P&P Reviewing officer
Bank AlJazira
Jeddah, Saudi Arabia
2008.01 - 2016.01
- Reviewed and monitored accounts opening rules and policies for compliance with regulations.
- Assisted in identifying compliance issues and provided solutions to enhance adherence.
- Supported reduction of compliance violations by 40%.
- Developed comprehensive reports on monitoring activities with meticulous data analysis.
- Assisted in policy development based on findings from routine surveillance activities.
- Ensured regulatory compliance by conducting rigorous internal audits.
- Implemented corrective action plans to improve performance metrics.
- Reviewed compliance documentation for enhanced organizational transparency.
- Identified areas of non-compliance, recommending necessary alterations in processes.
- Compiled detailed monthly reports for senior management review.
- Regularly updated database system, ensuring accurate record-keeping and easy retrieval of information when needed.
- Maintained compliance with all quality assurance and improvement processes and procedures.
- Monitored quality of tracking data, produced regular monitoring reports and identified areas for improvement.
- Maintained and administered company database, analysing and aggregating findings.
- Collected data regularly to measure achievement against pre-agreed performance indicators.
- Developed organisational policies for administrative oversight and internal controls.
Visa Credit Officer
Bank AlJazira
Jeddah, Saudi Arabia
2008.01 - 2008.06
- Assisted in reviewing and updating 60 credit applications per day to ensure accuracy at all times.
- Collaborated with sales team to support achievement of common business objectives.
- Aided in monitoring and updating credit policies to enhance company's financial health.
- Utilised advanced Excel functions for efficient data analysis and reporting.
- Ensured compliance with legal requirements through meticulous record-keeping.
- Identified potential risks, ensuring secure lending practices.
- Maintained accurate documentation for accountability and future reference.
- Reduced risk by assessing creditworthiness of potential clients.
Administrative Assistant BSC analysis
Bank AlJazira
Jeddah, Saudi Arabia
2006.06 - 2008.01
- Supported internal communication between teams to enhance collaboration
- Coordinated office operations by managing phone inquiries, handling correspondence, and overseeing office cleanliness.
- Monitored stock levels to prevent shortages in office supplies.
- Initiated purchase orders for office supplies ensuring cost-effective procurement.
- Submitted timely reports 6 reports which provided critical updates on various projects.
- Contributed to team effort by accomplishing related results as needed.
- Expedited document filing system with new, organized method.
- Collaborated with HR officers during recruitment process to streamline candidate screening.
- Streamlined administrative processes for increased efficiency in workplace.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Ensured efficient travel arrangements for staff including booking flights and accommodations.
- Handled incoming calls for Group Head, answering questions, directing calls and documenting messages.
- Wrote professional letters, emails and memoranda for business communication.
- Arranged filing systems for easy use and retrieval by personnel.
- Examined, scanned and input documents in software system.
- Opened and routed business parcels and letters.
- Transcribed or scanned data to create new files.
- Classified physical and digital documentation with correct codes.
Education
High diploma - Executive Secretary
Institute of Public Administration
Jeddah 2003.05 - 2006.05
Skills
- Microsoft Office proficiency
- Regulatory reporting expertise
- Report writing and presentation skills
- Logistics management
- Time management
- Employee relations
- Office administration
- Performance monitoring
- Business analysis
- Policy development and procedures
- Compliance oversight
- Efficiency optimization
- Customer service excellence
- Team leadership
- Client account management
- Operational support
LANGUAGES
Arabic
Native language
English
Advanced
C1
Certification
Certified Compliance Officer
Certified AML Officer
References
References available upon request.
COURSES
- Certified Compliance Officer (IOB) IOB / IOB
- The Power of attorney in Banking it's cases
- Negotiation Skills: Achieving Successful Outcomes Dec 2012 - Dec 2012
- Introduction To Basel II Sep 2012 - Sep 2012
- High Performance Teams IOB / Apr 2012 - Apr 2012
- Certified Compliance Officer (MFTC) MFTC / July 2011 - July 2011
- Combating Money Laundering, Terrorism Financing Financial Crimes Master Class ACC / Mar 2011 - Mar 2011
- AML Awareness Session BAJ / Aug 2010 - Aug 2010
- Corporate Security Awareness BAJ / Jun 2010 - Jun 2010
- Legal Principles of Banking SAMA Regulations IOB / May 2010 - May 2010
- Islamic Awareness Banking Workshop BAJ / Oct 2009 - Oct 2009
- Principles of Banking IOB / July 2009 - July 2009
- SAMA Regulations IOB / Apr 2009 - Apr 2009
- Modern secretary Al-Taweel Institute / Mar 2007 - Mar 2007
- English language Direct English / Jun 2007 - Jun 2007
- Printing by touch Technical College / Jan 2005 - Jan 2005
- Using computers in office job Al-Emdad Institute / Jan 2002 - Jan 2002
Timeline
Sales & Staff Manager
Pioneer Home Company
2022.02 - 2026.04
Account Opening Roule's, P&P Reviewing officer
Bank AlJazira
2008.01 - 2016.01
Visa Credit Officer
Bank AlJazira
2008.01 - 2008.06
Administrative Assistant BSC analysis
Bank AlJazira
2006.06 - 2008.01
High diploma - Executive Secretary
Institute of Public Administration
2003.05 - 2006.05